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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 06, 2021

The shopping/transaction process was relatively easy. However, cosmetic problems not shown/documented online! Very difficult to find approved body shop to do the work; contacting the insurer SilverRock More

by fheck3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny
May 07, 2021 -

Carvana responded

Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience, and we are glad we were able to provide you with the easy and streamlined car-buying experience that we always aim to provide our customers. However, we are very disappointed to hear about the issues you experienced upon receiving your vehicle. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride! 

May 06, 2021

This was such an amazingly easy purchase! The gentleman who delivered my vehicle was very kind and professional and took care with my vehicle. My ONLY complaint (and it's really NOT a complaint) was that t More

by angieg72180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember his name. :(
May 06, 2021

Process takes entirely too long. My shipment delayed over 3 weeks from original delivery date. Was promised a $250 gift card for inconvenience. May 5th and still have not received. More

by sde050261
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
many
May 06, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We pride ourselves on the quality of our vehicles and the efficiency of our customer advocates, and we apologize that in this situation we have fallen short of both. Your vehicle was delayed due to transportation issues, and there is no excuse for the delays that you experienced. Our advocates should be in constant contact when it comes to keeping you updated regarding the transport delays, and we apologize that this was not the case. The proper teams have been notified of your experience to hopefully prevent it from occurring again. Nonetheless, thank you for your patience and for working with our team to get everything completed. Please do not hesitate to reach out if you have any further questions or concerns.

May 06, 2021

Don't feel like the customer service is responsive. I've filed claims and I don't feel like it's being followed up on. More

by gc40901
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandra
May 06, 2021 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. We will also use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554. Thank you for choosing Carvana.

May 06, 2021

Won't use another car dealership ever again! I love the delivery option and every delivery person I've dealt with (especially JHENNY) was amazing and super friendly. More

by abbigalee33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhenny
May 06, 2021

The process was so easy. I was able to trade in my car and receive a very nice Kia - Forte5 Ex which fit my budget. The updates on the status of the car and also pushing the time up to receive it was amaz More

by rmoore1021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
May 06, 2021

This is my second car from Carvana and this time around was just as great as the first! It was so seamless and the customer service is off the charts. I don't think I'll ever go back to buying a car throug More

by sarah12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
May 06, 2021

I traded my 2019 camaro 1lt in on a 2020 camaro LT1, carvana gave me a great price on my trade in, no extra fee's, did not try and add in extra maint stuff and oil changes for an extra fee like the dea More

by JeffP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sarah
May 06, 2021

Everything seemed to go as they said only complications I had were searching on the website it was very glitchy both the app and the website itself as well as when I would go on to the website after purchasi More

by stabeno3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
May 06, 2021

This is my second vehicle with Carvana and it is a much easier process than going to a dealership and wasting a whole day, thank you Carvana I will only use you guys to buy a vehicle More

by Kyle danick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
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