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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 06, 2021
I was timid at first but the return policy was my safety net. I am so glad I used Carvana. I am amazed at the convenience and professionalism. The car is amazing! The service was beyond incredible. All net. I am so glad I used Carvana. I am amazed at the convenience and professionalism. The car is amazing! The service was beyond incredible. All my questions were answered in a flash! #customerserviceiskey #carvanaforever More
by holly.e.cavanaugh
Employees Worked With
Tyler
May 06, 2021
The experience was WOWWWWWWW...take me lile 15 minutes...and the people who help me out great.....this was excellent the best of the best.....bettwr than carmax minutes...and the people who help me out great.....this was excellent the best of the best.....bettwr than carmax More
by Rex the one
Employees Worked With
Chris
May 06, 2021
The interior was was filthy and they didn't clean it at all. The upholstery was nasty and the car has a smell that we're still trying to get rid of. Unacceptable in Covid 19 times. all. The upholstery was nasty and the car has a smell that we're still trying to get rid of. Unacceptable in Covid 19 times. More
by Doug
Employees Worked With
NA
May 06, 2021
Overall, pretty good. The "hold time" on the phone, even Sunday morning was TERRIBLE...about TWO AND A HALF HOURS!!! That alone might impact on my decision to ever use Carvana again. Sunday morning was TERRIBLE...about TWO AND A HALF HOURS!!! That alone might impact on my decision to ever use Carvana again. More
by pensc
Employees Worked With
Can't remember
May 06, 2021
Easy Peasy Lemon Squeezy! Best car buying experience Ive ever.had. I'll never go to a dealership again ! Delivery guy was very polite and friendly too. Ive ever.had. I'll never go to a dealership again ! Delivery guy was very polite and friendly too. More
by kyleewing141414
Employees Worked With
Never spoke to anyone.
May 05, 2021
Vehicle was in described condition and was clean upon arrival. I am loving it and am enjoying the ride. However, the second key sent with vehicle does not actually match the vehicle and is non-functional arrival. I am loving it and am enjoying the ride. However, the second key sent with vehicle does not actually match the vehicle and is non-functional; which is very disappointing. More
by Al
Employees Worked With
Lalli
May 05, 2021
It was a bumpy road, I’m still thinking my warranty isn’t correct but I’ll need to review the paperwork. My key is already not working correctly, i didn’t know the vehicle would not come inspected for my sta correct but I’ll need to review the paperwork. My key is already not working correctly, i didn’t know the vehicle would not come inspected for my state, it’s saying there was no oil change done recently, the wiper blades are old and need replaced, the tag was not transferred from my old vehicle, I’m pretty sure i paid those fees as well but now need to put out sooo much money out of pocket to legally drive it in my own state!!!! I’m so frustrated! And to top it all off i still haven’t been refunded the 100 i needed to put down to hold the vehicle initially! More
by italianmarygrace
Employees Worked With
Carvana team
May 05, 2021
Just the best. Very organized and professional staff. This is how you should run a company. I felt very secure with my purchase, their was always some one there to assist me. . This is how you should run a company. I felt very secure with my purchase, their was always some one there to assist me. . More
by Gene
Employees Worked With
Ryan.
May 05, 2021
This is the second car we purchased from Carvana; first purchase was a 2017 Audi Q7 in 2019. Just like the first purchase, this go-around was straight forward and easy. The online process and the communi purchase was a 2017 Audi Q7 in 2019. Just like the first purchase, this go-around was straight forward and easy. The online process and the communication flow was pretty good. The only downsides were the pick-up: unlike our previous purchase, there was no "show" - car coming down elevator, then perform a 360 prior to entering a viewing bay. Unlike the first purchase, I happened to not bring my kids this time. Additionallyy, the pre-pick-up instructions lacked some details that forced me to return to the dealership the same day. Overall, I would consider purchasing from Carvana again. More
by sagres74
Employees Worked With
Mike
May 05, 2021
The best car buying experience ever, even posted it on my social media! No pushy sales guy, no 4 hour waiting on finance team….I literally did everything from the comfort of my hospital bed as I fought COVID social media! No pushy sales guy, no 4 hour waiting on finance team….I literally did everything from the comfort of my hospital bed as I fought COVID….the best part was the day I went to pick up the car. I was given a coin to put into a slot, I felt like the kid in Willy Wonka with a golden ticket and my Land Rover Discovery came down, tears of joy came down. My father passed away this year and he always loved and had Land Rovers, I was able to follow in his footsteps…great pricing, great customer service, great experience More
by Labrock2500
Employees Worked With
Destiny not sure last name
