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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 09, 2021

The gentleman, Afernee, who delivered my car was professional, courteous, and kept me informed on the status of the delivery. Afernee went through the details of the car upon delivery and made the e More

by Mrjme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Afernee
May 09, 2021

The process was fast and easy. Buying was a no-pressure experience. I got the car I wanted, at the price I wanted. There was no hard-sell. In fact, the only person I interacted with was the woman who dropp More

by SuperKeeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
May 09, 2021

After 30 years in the car business, this was by far the best experience! The young lady that delivered my vehicle was awesome and very professional. Will recommend. More

by braggonyourhome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saphire
May 09, 2021

Carvana a new way to purchase a vehicle! My experience was awesome and I would definitely do it again. I love the 7 day return or exchange feature. The customer service has been great and I truly apprecia More

by RodV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter was great.
May 08, 2021

I was very satisfied with service it was wonderful efficient. Would highly recommend the experience to many people. I love the car and it is more than expected. Thanks Angela Bell More

by bell.angela910
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure who they all are I thank them very much
May 08, 2021

The process of buying was very good. My complaints come when the delivery process begins. My delivery was delayed 3 times for various excuses. Each delay caused my anticipation of receiving my new car to d More

by sprotz53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know names
May 11, 2021 -

Carvana responded

Thank you for taking the time to reach out to us regarding your delivery experience. We aim for every purchase to be organized and convenient from start to finish, so it is very disheartening to hear that we didn’t achieve this during your Carvana journey. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride. 

May 08, 2021

We had an amazing experience with Carvana. My only complaint is the car wasn’t show room clean. It wasn’t filthy, but not freshly detailed either. Otherwise, the experience was flawless. I will never More

by Gordonx5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
May 08, 2021

Awesome experience, 2nd time purchasing vehicle, Will absolutely purchase next time Thank you for the awesome experience Professional courtesy, straight forward, quick Best experience ever More

by M79vasquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina
May 08, 2021

This would have been a great experience if : I would have been notified in advance that the title could not have a tear in it. After driving 190 miles I was not able to pick up my car and had to apply for a More

by Momdawg2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
May 08, 2021

Really easy to find and pick a car! Quick delivery and all fluids checked changed and topped!would buy again thru then and recommending to my friends! More

by Baileyhale89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure
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