Carvana

This was an experience I would not want to go through again. First, I would suggest not having the option to input a lienholder that you guys do not work with — this caused a lot of delay and issues. Alt again. First, I would suggest not having the option to input a lienholder that you guys do not work with — this caused a lot of delay and issues. Although there is a list provided elsewhere, being able to input an institution you cannot work with cause a lot of problem. I also ran into a maintenance problem with my new car. I went through Silverrock as instructed and when I took my vehicle to one of the maintenance shops on the list, the experience was beyond awful. My car was kept all day after being repeatedly told that they could not hear the very noticeable/loud noise. The technician/shop then started working on my car without first contacting silverrock and when I called silverrock I was told “they aren’t responsible for them” and that I would have to do a reimbursement. I honestly wanted to just return the car but figured that process would probably be xxxx too. Overall not a good experience and I don’t think it is ok that the company SilverRock that you all work with does not take responsibility for the vendors/maintenance shops that they require you to go to. I tried to speak with a carvana supervisor and kept getting the run around or being told “they will tell you the same thing”. Overall frustrating and not a good experience. More

INCOMPETENT, MORALLY BANKRUPT THIEVES. I would rather set my hair on fire than ever work with Carvana again. I have sold, bought and traded a car through them and not one transaction has ever gone even close my hair on fire than ever work with Carvana again. I have sold, bought and traded a car through them and not one transaction has ever gone even close to smooth, nor have they ever offered so much as an explanation for their poor customer service. My husband and I decided to trade in our two cars for one newer, more reliable car. Online Carvana seemed like the easiest option - dear God were we mistaken. Buying: Paid extra to have the car shipped 5/8. 5/7 they text saying everything is going to plan for my delivery. 3 minutes later they text that we have to reschedule and they will call. No call. I called them, they said "you already rescheduled your delivery for 5/14". I had not as I am not going to be in town 5/14 and actually need THAT CAR to go out of town on 5/14 for a FOUR WEEK LONG TRIP. They say bummer but they can't help me. No credit nothing. Finally (after 1 hour on hold) they say they'll give me a $150 credit REBATE that I have to mail in 7 WEEKS after I get my new car. Fine whatever - move on to today 5/12. I get a text that there are no issues and my car is on it's way. 3 minutes later I get a text that we are delayed and I will be called to reschedule AGAIN. I wait....NO ONE CALLS ME AGAIN so I have to call them AGAIN. They say that the reason the car was delayed shipment in the first place was because the "wiper blades needed to be changed" - the delivery was pushed out a week for that!? Huh? Then they say it is delayed again now because someone hit the car in their lot and they need a new bumper to be ordered. This apparently happened some time ago as the part had been ordered and was "in route" already, but no one thought to inform me of that accident? First person says we can get it 5/18 now. Second person I talk to says it is now 5/19. I obviously canceled the order at this point as they were clearly scamming us with a bait and switch. No cancelation was ever sent and I had to call someone AGAIN - STILL never sent it. At this point my credit has already been dinged for the financing inquiry and I have already updated my insurance to include a new car that I am no longer buying. I have no driveable car as the expiration has now passed on my car for trade in. They wouldn't even offer me a rent a car stipend for pushing my car delivery out TWO WEEKS AFTER TAKING MY ONLY WORKING CAR. Trade In: Never got to do my trade-in as it was attached to my purchase which we canceled promptly. Selling experience: Over an hour late - didn't call until they had missed the appointment window. Called to say they were running late and then were 15 still 15 minutes later than they said they were going to be. I was told everything was OK and I would receive the funds electronically in 2-3 days (originally I was told I would be paid on the spot so again huh!?). It has been 3 days and NO PAYMENT. They now said they are mailing a check to my house now after I told them 3 TIMES that I will be out of town for the next 4 weeks. Why did you make me give you all of my personal financial information if you aren't going to deposit the funds electronically as promised? As of writing this they have stolen one of my cars (I have not been paid) and I have now had to cancel my trade in and car sale. I will be warning literally everyone I meet and posting this review on every platform humanly possible to spread the word. CARVANA IS A SCAM and we will be suing them if we do not receive our money back. More