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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 15, 2021

Excellent and seamless transaction, but there is room for improvement. Everything is taken care of by Carvana, including the registration of the new car. I wasn’t expecting that the delivery person was going More

by Dave_c94501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
May 15, 2021

I needed a car bad, but was afraid to go to a car lot. It was so easy with Carvana. I'm a happy customer More

by kimberly.coleman21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 14, 2021

Carvana was a horrible experience!! I have been without a car for years and I finally found one that I really liked and it's been so frustrating the whole time. The day of the delivery I got a txt from the d More

by xodeveneyxo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
May 14, 2021 -

Carvana responded

Thank you for taking the time to reach out to us regarding your delivery experience. We aim for every purchase to be organized and convenient from start to finish, so it is very disheartening to hear that we didn’t achieve this during your Carvana journey. Our goal is to consistently deliver a quality car at a very fair price through a simple and easy purchase process. We deeply apologize you experienced a delay, as we understand how that can be inconvenient to say the least. We are very disheartened to hear that your vehicle was damaged at the time of transport and take full responsibility for this mistake. Please accept our apologies for the additional inconveniences that occurred while trying to get the vehicle repaired. We can assure you that this is not a standard representation of Carvana. Carvana holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1-800-333-4554 if there is anything additionally we can do for you.

May 14, 2021

Súper happy with my purchase, I defenily will recommend you guys with family and friends, everting went very well, the car is very good, even better that the description. Thank you guys. Happy customer. More

by dc1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
May 14, 2021

I could not imagine buying a car this way. Before it was deal with dealers and talking so fast I could never get a straight answer. Caravans was so easy and what a pleasant experience. This is the ONLY way More

by Delores
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with such knowledgeable individuals and do not have the names. Everyone was helpful.
May 14, 2021

Very friendly associates at Carvana. Was fast and easy. Never buying from a dealer again I used the vending machine it was awesome it twirls your car in front of you love my car and they worked with me eve More

by Gretchenslover4life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name super friendly
May 14, 2021

Great experience from start to finish. No Hassel...and I never had to speak with a person! I definitely will be purchasing my next car from Carvana... More

by gjmauro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
May 14, 2021

Second car purchased through Carvana and I would highly reccomend. Best car buying experience, much better than dealership unless of course you love to haggle over dollars! Prices seem fair on cars and tra More

by lhensley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Alex
May 14, 2021

They are awesome. They check on to make sure you’re okay with the vehicle. Very friendly and helpful keep up with the good work. More

by Muchlove714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 14, 2021

I was terrified when I pressed the button - What was I thinking ! Did I just do that I thought to myself -Yup!! This purchase was AWESOME! The customer service made sure I was comfortable and felt secure More

by Kandblyons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Underwriter , customer service,delivery driver
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