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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 18, 2021
I used Carvana after my previous vehicle died. My brother gave me the recommendation, and I have not regretted it. The rep who dropped off the car was awesome and made it easy. And I love my car! gave me the recommendation, and I have not regretted it. The rep who dropped off the car was awesome and made it easy. And I love my car! More
by ddopwell531
Employees Worked With
Na
May 18, 2021
I purchased a "2012 FORD F150 SUPERCREW CAB XLT PICKUP 4D 6 1/2 FT" which ran well, but the bed was bent and had clearly been in an accident. Carvana claimed that they didn't see this with their "150 point i 6 1/2 FT" which ran well, but the bed was bent and had clearly been in an accident. Carvana claimed that they didn't see this with their "150 point inspection", but I found it before I even took it for a test drive. Also, it seemed that the bed was shorter than expected, so I measured it. Sure enough, they advertised it as a 6 1/2ft bed, but they brought me a 5 1/2ft bed. I told them that that was my main issue as the smaller bed trucks are worth much less. They offered me $100 for their false advertisement bait and switch technique. To show how ridiculous this is, when the truck was dropped at my house, the driver pointed out a small stain in the back seat and told me that he'd be issuing a $100 check so that I could get that stain cleaned up. That seems reasonable for stain removal, however in comparison, it is NOT reasonable to compensate for a different size truck. They are claiming to cover the bed damage, so we'll see what happens there, but I'm not happy whatsoever with the false advertising. I'm quite frustrated as I really like the idea of this service and it was quite convenient, (besides the 2+ week delay of getting the truck here). More
by Kyle
Employees Worked With
Amanda
May 18, 2021
Carvana is exactly what they advertise and even more. The employees are extremely helpful and tries to answer all questions. I was very happy as the auto I wanted was finally delivered. A+++ service. Thanks, employees are extremely helpful and tries to answer all questions. I was very happy as the auto I wanted was finally delivered. A+++ service. Thanks, Carvana! More
by barbarmclue
Employees Worked With
Chase, and many other competent employees.
May 18, 2021
The buying process was not bad. Once I received the car I found multiple issues. Most issues have been fixed. It has been a huge headache and the issues should have been caught upon your inspection. found multiple issues. Most issues have been fixed. It has been a huge headache and the issues should have been caught upon your inspection. More
by deb42077
Employees Worked With
Derrick
May 18, 2021
I found the truck I wanted on true car.com was redirected to Carvana, couldn’t purchase for two days due to website issues. Wouldn’t accept and ACH transfer on Thursday, they called Saturday that they needed to Carvana, couldn’t purchase for two days due to website issues. Wouldn’t accept and ACH transfer on Thursday, they called Saturday that they needed a cashiers check for truck to be delivered on previously scheduled the following Tuesday. Monday i uploaded cashiers online but they didn’t process it so my true love was not delivered for another full week and a half. They offered $25 per day that it was late but I have not received the “compensation” More
by kg11
Employees Worked With
Various
May 18, 2021
This is my first experience with Carvana and it was great! I will definitely recommend Carvana to my friends. The whole purchasing experience was very seamless and each. Thank you Carvana! great! I will definitely recommend Carvana to my friends. The whole purchasing experience was very seamless and each. Thank you Carvana! More
by Joann C.
Employees Worked With
Joaquin Santos
May 18, 2021
Great car selection, but the customer service department is not good on following up and answering questions. Spoke with 3 reps & no-one called back with an answer to my questions. is not good on following up and answering questions. Spoke with 3 reps & no-one called back with an answer to my questions. More
by Caddy
Employees Worked With
Not memorable
May 18, 2021
This was the fastest and easiest car buying experience we have ever had. No muss, no fuss. We chose the car and less than 30 minutes later the deal was done without speaking with anyone. No pressure at all. have ever had. No muss, no fuss. We chose the car and less than 30 minutes later the deal was done without speaking with anyone. No pressure at all. The only call came the next day with congratulations and to confirm we had no questions. Wow! Car was delivered in pristine condition as promised and just finished out 7 day money back guarantee time period. Seriously the ONLY way I will ever buy a car again! More
by simonielang
Employees Worked With
Can’t recall
