Carvana

This process seemed to be easy at first but became far from that. First off, they told me my car was ready for pickup by sending me a confirmation email and when I went to pick it up it wasn’t there, I co from that. First off, they told me my car was ready for pickup by sending me a confirmation email and when I went to pick it up it wasn’t there, I contacted a Carvana specialist to see what the problem was and they gaslit me into saying I never received that email; after that situation they were helpful and walked me through the steps I didn’t complete (I didn’t complete them because I was going to bring the info needed in person since my pickup appointment was confirmed) the specialist said I was 100% completed and good to pick up my car for the new appointment date, my money was taken from my account four days before I received the car when they said it won’t be taken from my account until the car leaves the facility, then on my new pickup date they forced me to buy Carvana insurance for $163 and some change even though my payment was already taken, the specialist said I was good to go, and my old car insurance is active for 14 days on the new car; then I get in the car and there is less than 1/4 tank of gas; lastly, Carvana sold me the wrong car, the advertisement said it was a limited and upon further evaluation it is simply not, it’s the step down. This process was absolutely pitiful and a joke. More

Advertised vehicle would be delivered next day but then after they took my money they said it would be a week. after they took my money they said it would be a week. More

Undisclosed wheel damage not documented in sale listing (SilverRock did cover repair at no charge or deductable). Undisclosed scratches to hood. Vehicle was obviously NOT inspected (or damage occurred in (SilverRock did cover repair at no charge or deductable). Undisclosed scratches to hood. Vehicle was obviously NOT inspected (or damage occurred in dealerships possession after 150 point inspection was done) Exterior of Vehicle was dirty and fuel tank was empty. Dealer did fuel Vehicle with $20 gas after this was pointed out. Other than these issues, very satisfied with purchase. Online purchase process was seemless and very easy. More

Very disappointing will never trust this process again, delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I pointed this out they just said OK I'll take it back without flinching, seems like it didn't matter to them if I took it or not. I kept the car went to Autozone and put oil in it and took it to my mechanic to check it over and decided I would keep it and do any repair on my own. . More

Had the van 7 days and have spent $1500 to fix it. Hoses were broke that go to transmission so was leaking transmission fluid. Back breaks are locking up so have to replace routers and breaks. Front t Hoses were broke that go to transmission so was leaking transmission fluid. Back breaks are locking up so have to replace routers and breaks. Front tires were dry rot so had to buy 2 new tires. I have not Even made my 1st payment and I have put alot of money just so the van is safe. More