Carvana

Very disappointing will never trust this process again, delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I delivered a car that had almost no oil in it and there was damage that was not revealed in the sale docs. the delivery person was pleasant, when I pointed this out they just said OK I'll take it back without flinching, seems like it didn't matter to them if I took it or not. I kept the car went to Autozone and put oil in it and took it to my mechanic to check it over and decided I would keep it and do any repair on my own. . More

Had the van 7 days and have spent $1500 to fix it. Hoses were broke that go to transmission so was leaking transmission fluid. Back breaks are locking up so have to replace routers and breaks. Front t Hoses were broke that go to transmission so was leaking transmission fluid. Back breaks are locking up so have to replace routers and breaks. Front tires were dry rot so had to buy 2 new tires. I have not Even made my 1st payment and I have put alot of money just so the van is safe. More

Changed pick up day multiple times. Once car was pulled out for me, gentleman just handed me the keys and walked away. Didn’t ask me if I had any questions or anything. Car was not w Once car was pulled out for me, gentleman just handed me the keys and walked away. Didn’t ask me if I had any questions or anything. Car was not washed on outside. Interior was clean. I spoke with multiple people on the phone and explained I wanted to keep my old plates and just transfer them to new vehicle. Also said this to gentleman when I picked up the new vehicle and he made me fill out paperwork to do the plate transfer. Got my new registration in mail and it is not for my old plates and they sent me new ones. I have personalized plates. That is why I wanted them transferred. The response from Carvana was I have to go to motor vehicle and fix it. Sure, I can just take a day off from work to go fix your mistake. No problem. Also, the little issues with the car on the website when purchasing, like light scratches on paint or chip here were correct. But definitely did not list everything with vehicle. Found plenty of other issues or broken things. Not enough for me to return it but just a pain because now I have to pay and get these little issues fixed. When talking to staff on the phone during the buying process, everyone was great. Problem was, I had to initiate the calls to find out info and progress. No one reached out to me. And there were some issues, so thankfully I did keep calling to find out what was going on. More

I was very disappointed in my purchase experience. This was my second time using Carvana and the experience was disappointing. The car I originally tried to purchase was not available because Carvana This was my second time using Carvana and the experience was disappointing. The car I originally tried to purchase was not available because Carvana did not have the title to the car. The second car I that I ultimately purchased was delayed one week due to a logistical issue. The bank informed me that payment was still due even though I did not have the vehicle in my possession. Luckily theWhen I did receive the car, the car was filthy inside and needed a carwash outside. The car was not detailed. There was an imperfection that was not mentioned on the site. The warranty company offered to fix the car. I was offered a $100 credit to have the car detailed which I accepted. I am owed the difference in the shipping fees from the first vehicle, which cost more than the car I ultimately purchased which was promised after the initial 7 day period. The customer service was very good and it is the only reason I finished the purchase. Everyone I spoke to was very nice and attempted to assist me in any way they could. More