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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 22, 2021

I highly recommend Carvana. The entire process was extremely easy. My wife is definitely enjoying her new Benz!! I will be using them again in the future. More

by fast50ranger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Try
May 22, 2021

I sold my old car. Very impressed with the process. It took only 15 mins and I got my check. Very professional and friendly staff. Very happy with our transaction More

by paragpatil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly
May 21, 2021

Great way to shop for cars. It was a painless and efficient process. They had wide variety of vehicle choices and transparent pricing to make the experience enjoyable! More

by jviente
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
May 21, 2021

Just Meh. I love my car, but the rest of it....the biggenst pro, is I didn't have to deal with car dealership. This was better in that respect. Con, you can't hold a car, and I kept losing the ones I More

by mjfrench5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armond
May 22, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. We recognize that everyone’s situation is different and apologize if our verification process lacked timeliness and communication. We are disappointed to hear that your overall experience fell short of anything but exceptional. We would like to apologize that there were more cosmetic imperfections than what was notated on our site. Currently, we notate imperfections that fall outside of our standards and anything additional is considered to be regular wear for a used vehicle. There is absolutely no excuse for the condition of the vehicle at the time you received it, and we are so sorry for the additional inconveniences that occurred while trying to get the vehicle repaired. Overall, your experience does not reflect the streamlined process we hope to provide every customer, and for that, we sincerely apologize. Although you experienced bumps along the way, we appreciate the patience you had with us. Should you have any further questions please do not hesitate to reach out to us at (800) 333-4554 or via our 24-hour chat service.

May 21, 2021

The best way to shop and buy a vehicle. Smooth from start to finish. I would do it again and will in the future. Thank you carvana. A+ More

by Chad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 21, 2021

Easy to shop and buy. Delivered to house. No loose ends. BUT web site and sticker on the car said COLOR: BLACK yet they delivered a red car. And the car had a warning light the first time I drove it More

by RandL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don't remember
May 25, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

May 21, 2021

Super easy process. Loved the convenience and everyone was very helpful. My car was exactly as described, if not better. I would definitely use Carvana again ❤❤ More

by Jamlion7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thida
May 21, 2021

Very pleased with service. Car was very clean and sanitized on arrival. Runs great. Especially appreciate the full tank of gas. So appreciative of the 7 day trial as I had to swap out first car, e More

by TESSIE11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sloane was 2nd person, don't remember first delivery person's name.
May 21, 2021

My experience with Carvana was very good and made the process easy and worked hard to make buying the car happen. Im very happy with Carvana and everyone I talked to. Thank you very much!!! More

by Phil Wallace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't have names with me at this time
May 21, 2021

Best car dealership ever. There was no stress involved. I will always purchase from Carvana! They showed so many pics of the entire car!! I love Carvana! More

by Phyllis5538
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
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