Carvana

Would I buy through Carvana again? Yes. It's a much better experience than the traditional dealership, and I like the flexibility provided in making decisions and the detail provided on used vehicles. better experience than the traditional dealership, and I like the flexibility provided in making decisions and the detail provided on used vehicles. Customer service was helpful, as was our delivery driver who went so far as to help setup phones, etc. However, the process wasn't without challenges. Delivery was pushed back five times. The third time we actually saw the vehicle but it arrived with completely flat tires, and the driver said he was asked by management to return the vehicle to have the tires replaced, which would delay delivery at least ten days. It was actually 15. After an initial appointment of 5 day delivery after purchase, it ended up being 21 days. The reason for the last delay was also very unclear, and I couldn't get anyone to tell me why additional work was needed on the car, which made me uneasy. Was it body work? Engine work? No one knew. Creates uncertainty around that 150 point inspection guarantee. Another issue, the online photos of 'hot spots' were grossly inaccurate. Two hotspots were indicated online, but there were at least 4 other large scratches that they attempted to buff out (or crudely painted over) that were only apparent on delivery. The back hatch (minivan) also had large scratches where it looks like a bike rack might have been secured. We still accepted the car (during the 21 days prices on minivans increased a good 10-15%!) and are happy with it, but I haven't decided if I'll go back to Carvana because it was such a great experience or if it'd be because the traditional dealership experience is so awful. More

Will never go back to a dealership again. The process was quick, smooth, and easy. Every interaction was pleasant. Never felt pressure at any time. quick, smooth, and easy. Every interaction was pleasant. Never felt pressure at any time. More

Best experience I’ve ever had buying a car. Highly recommended to those looking to avoid the never ending sales tactics from cheesy sales ppl. recommended to those looking to avoid the never ending sales tactics from cheesy sales ppl. More

Carvana is the Starbucks of the car-buying world. Love my ride and I love the people and their attitude. Also, love my new ride! ride and I love the people and their attitude. Also, love my new ride! More

Carvana makes purchasing a vehicle so easy. I will never buy from a car lot again. I love my new car. The whole process was stress free buy from a car lot again. I love my new car. The whole process was stress free More

I am not sure about the dealership. I bought online and had it delivered to my home. I thought the whole process was wonderful. It was very quick and easy. No pressure. Totally self-directed. had it delivered to my home. I thought the whole process was wonderful. It was very quick and easy. No pressure. Totally self-directed. More

Very professional, Look forward to working with you again in the future. Wasn't too happy about the delay, But overall I am please Happy with this purchase. in the future. Wasn't too happy about the delay, But overall I am please Happy with this purchase. More

I started my car search in the typical way, at a dealership. After being made aware of how uncomfortable it was to have that experience again, I decided to look into Carvana and I'm tremendously hap dealership. After being made aware of how uncomfortable it was to have that experience again, I decided to look into Carvana and I'm tremendously happy I did. Everyone at Carvana was friendly, helpful, and never pressed me to make any decisions. When I was ready to make my purchase, it was very simple and the customer service has been excellent. I will not ever buy another car from a dealership if I can help it. Purchasing from Carvana has been the best car buying experience I had thus far. More

The fella that dropped off our new car was so nice and personable. Using Carvana really is as easy as they say! We had to return our first car and ended up using Carvana again because of how friendly and personable. Using Carvana really is as easy as they say! We had to return our first car and ended up using Carvana again because of how friendly and easy the return was. More

Excellent car buying experience. Junior from Carvana delivered our new car to our home and picked up our trade in at the same time. It was an excellent, streamlined car buying experience! delivered our new car to our home and picked up our trade in at the same time. It was an excellent, streamlined car buying experience! More