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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 25, 2021

Fast, accurate, informative, and answered all my questions I talked to a couple of people threw out my process and they patiently walked me there everything even when I had to call back again and ag More

by Iamalexgunn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A couple of them, can’t remember their names
May 25, 2021

Overall the process was way better than having to waste a day or two at the dealership! The only thing I wasn’t anticipating was the timer count down on uploading documents (I wish that was fore-warned so I More

by EBrandon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know their names, different each time!
May 25, 2021

It was so much easier buying from carvana then it was an in-person car dealership. The sales team was wonderful to work with, help to resolve issues, and fine-tune the sale. The other perks that come with t More

by cmleonardis68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Carvana team
May 25, 2021

It was very easy purchasing a car from Carvana. We searched for the vehicle we wanted, reviewed the photos and specs online and made the decision to purchase. The vehicle was delivered to our home on More

by jlowe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
May 25, 2021

Not easy as they advertised. Car was filthy upon delivery. Even though they promised it was going to get detailed before. Inside w drips from drinks and stains on ceiling and all over dash. Runa More

by Not a happy customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew delivery guy
May 25, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We pride ourselves on the quality of our vehicles, and we apologize that in this situation we have fallen short of this. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

May 25, 2021

Process was easy, convenient and fast. Vehicles are well documented, and displayed. Paperwork was simple and forward. Delivery was simple, and the driver was nice and professional. All and all best car buyi More

by MellowMurphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
May 25, 2021

Very courteous, prompt service. On time and was even more than we hoped for! Thank you! Jasmine was fantastic upon delivery. Thank you Jasmine... Allyson Scott More

by Monster93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine
May 25, 2021

Holy cow, this was by far the easiest and least stressful car purchasing experience I'v ever had (new or used). I even used third party financing through a local credit union and had an existing loan to payo More

by IanC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 25, 2021

A very painless experience. I talked with customer service many times and they were ALWAYS very courteous, patient and answered all my questions. Love Carvana! More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember names. But every single person I worked with was great!!
May 24, 2021

The process to get the loan and find the car was , smooth and without interruption, plus the quest in the search fir the car the I want and not someone want to sell me More

by Ivanquin67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
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