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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

June 26, 2023

Well I didn't get the car I actually wanted BMW 750i 2009 however I did get a great car. Buick Lacrosse 2011. There not even close to the same when it becomes to style however this car still has a manufactur More

by eye6s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AI computer. No human involved
June 25, 2023

Kirk was friendly and made signing the paperwork easy and the whole experience itself of getting the car was stress-free and fun! More

by sophya
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kirk
June 24, 2023

Great place to purchase without hassle. I recommend all people to car shop here. Please. More

by rajonjohnson
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
N/A
June 23, 2023

Easy to work with. No hassles and everything was very straightforward. Customer assistance was there to walk me thru the entire process when completing my purchase. More

by JJ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
June 23, 2023

Great service, vehicle was clean with no obvious issues. The driver was friendly and helpful More

by eyesofadeer1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unsure
June 22, 2023

It was very Easy process from the beginning to the end. I knew exactly what was happening at every stage More

by patriciacook63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
June 22, 2023

Carvana gave me what my trade-in is worth, unlike other dealers. I never had to drive anywhere. Delivery was flawless. More

by jkornkven
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
I can't remember the Name
June 22, 2023

Carvana is amazing! Great cars! Great prices! The best way to buy a car, and the only place I’ll recommend to everyone I know! More

by Tashanda1988
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
The delivery guy
June 22, 2023

about two weeks after purchasing the car, the battery died. While I was driving it, I noticed that the oil life was only at 44%. I would not expect either of these two to occur in such a short time...V More

by jcazinger
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Not provided
Jun 28, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

June 21, 2023

Do not purchase from Carvana. The most discounted group of people from department to department. I would rather haggle at a dealership. wORST experience of my life. Don’t buy fro More

by annicewalley
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
The list is to long
Jun 21, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Jun 21, 2023 -

annicewalley responded

The delay was an added stress but every level of the purchase was unprofessional and poorly managed. So don’t take pride in any part of the way Carvana does business because the company takes it customers hostage. My advice to others once again stay away from this company.

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