Carvana

Carvana has not paid off my trade in over 30 days past when I traded it in to them. Their treasury ops department keeps lying to me. I've literally caught them twice now, saying they sent it only to learn when I traded it in to them. Their treasury ops department keeps lying to me. I've literally caught them twice now, saying they sent it only to learn later that it was not sent. I now owe payments on a car I haven't owned for over a month and also have to make payments on my new car. I will never do business with Carvana again and I wouldn't recommend anyone else using them. They're dishonest. More

The interior of the car was not clean. There was dust on the dash there was a old used vape pen in the seat pocket of the passenger seat. The windows were dirty the engine bay was full of There was dust on the dash there was a old used vape pen in the seat pocket of the passenger seat. The windows were dirty the engine bay was full of dust and leaves, as well as the air filter. The rearview mirror is very loose and does not stay in position. More

The dealership is alright, however, I did experience a headache. I first purchased a Mercedes C250 Coup. I submitted everything that was requested by Carvana on my end and had a deadline to do so. I follo headache. I first purchased a Mercedes C250 Coup. I submitted everything that was requested by Carvana on my end and had a deadline to do so. I followed all procedure accordingly but the paperwork was never reviewed in time by Carvana so everything got delayed & then later changed. I called about three times to get this resolved as I needed the vehicle on that day as promised do to the holidays. I got in touch with a few employees that were new and explained what had happened he tried to go back into my account to see what he can do and made things even worse. He tried to see if there was an avail slot for delivery for that same day he told me sorry there is nothing they could do when this was an error on there end and also ended up restarting new my whole application changing all the numbers my offer went down my payment went up and I had already signed the original contract. I was so frustrated at this point I cancelled everything. The manager ended up calling me to try to make things right and he was able to fix the problem that acured with my contract and my trade in offer. Wanting to avoid going into the dealership in person I ended up sticking with Carvana and purchasing an Audi A6 instead and ditch out 1500 for shipping the car in which they do advise upfront. Granted, I had already paid in advance 1200 for shipping the first vehicle I cancelled (2015 Merc) which it was taken out of my account already on 5/24 I believe. I called again and asked them about my refund they told me it takes 7 to 10 business days. Today is 6/14 I am still waiting for my 1200 refund way pass the 7 to 10 days. I now have paid in total of about 2700 on both shipping. I am not happy at all extremely upset this is a lot of money it is not a couple of dollars. They originally ACH my account to take the money right away but somehow now I'm waiting for them to approve to release MY money and get this they are sending a check instead by mail causing more of a delay. I need this refund to go back into my account the same way it was taken out through ACH not a check. Overall, I personally did not have a good experience with Carvana it's a shame because this was my first time purchasing a vehicle. The next time I consider in buying I rather go to the dealership directly and deal with them. More

Being in the car business for 28 years, I was skeptical. I used to joke with our customers that they could buy from a “bubble gum machine or a real dealer. Well after hearing from a friend that bought fro I used to joke with our customers that they could buy from a “bubble gum machine or a real dealer. Well after hearing from a friend that bought from Carvanna how great his experience was I DID IT! Thought I would go straight to He!! For doing so. So surprised at how easy it was.!!! 10 minutes, paperwork done. Couple delays waiting for car, ok it happens. Now to delivery, i was excited! Super cool experience with advocate and vending machine, they really make it feel special. I paid probably over 8k market price because of only 13k miles on the vehicle. “And only 3 imperfections on vehicle!” Great pictures of them as well. So i think to myself, if they are so forthright disclosing such minor dings, this has to be a great car. Well……. Coming down the machine I was like a kid at Christmas, Exactly what I searched for across the country. Couldnt wait to jump in and drive home. Then i start to look. Vehicle had over 19k on odo. Was told “ well vehicles get driven around while for sale! Well in that 5k of driving it got mismatched tires. Repaint with bad tapes lines from windshield forward. Big scrapes on mirrors, wear marks on convertible top. 3 out of 4 wheels curbed with perfect blow up pictures on ad. ( again happened during 5k if mystery miles since listing online) Best was the buttons on climate control and nav unit that were perfect in pictures were completely obliterated and unreadable from what ever “ solvent” they used to clean it. I use the word clean loosely!!! Bugs and sap on car, wheels were filthy. Windshield filthy. Gallon of tire dressing was not helping. I felt terrible for the young man trying to deliver car for me. WHAT HAPPENED??? I even verified the vin since I thought it was wrong car it was so bad.🥴 Carbon trim falling off. I can only think to myself this is a “certified” 150point inspection Maserati??? What else did they NOT look at????🧐 I left completely dismayed and feeling glad I got out of this business. I would never even attempt to have a customer show up and “choke down” the multiple red flags. Read the employee reviews of company last night and they all matched exactly what I experienced with Carvanna here in Az!! Took my cash in 20 minutes via wire, now being told up to ten days to get back. Totally bummed from the whole experience. Beware!! I do feel bad leaving this review because I hated getting them at my dealerships I ran. But i can tell you we improved after that. I think it may be too late for this company. Too bad😫😫 More

Won’t recommend this place. Literally sank my hopes in buying a car period. If i could give zero stars that would be perfect. Literally sank my hopes in buying a car period. If i could give zero stars that would be perfect. More