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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
June 28, 2023
Avoid purchasing a car from Carvana at all costs. My husband and I had an incredibly frustrating experience when we received the wrong vehicle during the pickup process. It turned into an absolute di My husband and I had an incredibly frustrating experience when we received the wrong vehicle during the pickup process. It turned into an absolute disaster as we struggled to retrieve the vehicle we had actually purchased. To make matters worse, Carvana provided no compensation for the significant amount of time wasted, which involved enduring over 7 hours of customer service calls. More
by caitlin.vandorn
Employees Worked With
Literally every single customer service rep
June 27, 2023
Carvana is the easiest way to buy a car of your choice! You don’t have to go to one car dealership to another. Getting approved was also easy! I LOVE MY NEW CAR!! You don’t have to go to one car dealership to another. Getting approved was also easy! I LOVE MY NEW CAR!! More
by OhiogirlGlo
Employees Worked With
OCLC
June 27, 2023
Sold 2 cars to Carvana - excellent experience. Needed to replace my car after an encounter with a deer😩. Carvana offered cars at better prices than several other sites/dealers I checked. Picked a Needed to replace my car after an encounter with a deer😩. Carvana offered cars at better prices than several other sites/dealers I checked. Picked a car in MN where I reside in the summer. Was informed by Carvana about AZ law the owners need to register cars in person in AZ my residence. Talked to someone at Carvana and received correct info about AZ. So I flew to AZ and picked a car there. Had more questions and was again helped by a Carvana customer service person. The purchasing process was very straight forward and clear. The car was delivered on time by friendly, competent folks. It is a beautiful car that I am learning all about. Drive it back to MN from AZ. I think we bonded😁 Thank you. I’ve highly recommended Carvana to several friends. More
by beckybrodin10
Employees Worked With
I don’t recall their names - sorry
June 27, 2023
I got a car from carvana just over a year ago. It was a little pricy, but it was my dream car. 80k miles. I thought, the miles are a little high, but it should be fine. The buying process was supe It was a little pricy, but it was my dream car. 80k miles. I thought, the miles are a little high, but it should be fine. The buying process was super easy, for that they get one star. Since buying the car, i have spent around 10k just to fix it. First, the battery was old, so i replaced the battery. No big deal. Then i took it to the shop to register the battery, which is something mini does. They also looked at the car since i was there. They told me it had an oil leak, an exhaust leak, a breaking suspension, a bad wheel berring, a bad temperature senser, the breaks needed replacing and the axle boots were torn. Basically everything on the car was breaking. But it was well past the 7 day return policy. I put down 5k to fix the most impending stuff. Later down the road my radiator hoses burst. Another 3k. And now my AC is broken and the shop recommends replacing the whole system. Another 3k. So all in all, i financed this car for 15k have only payed off 4k and put in 11k in repairs and still owe 11k and i have more repairs to look forward to. I am in so much debt now just from this xxxx car. Do not buy from them. If you do, make sure you get it looked at within the 7 day return window. Because when you buy from them you sign all your rights away. More
by anne55victoria
Employees Worked With
I dont know
June 26, 2023
Well I didn't get the car I actually wanted BMW 750i 2009 however I did get a great car. Buick Lacrosse 2011. There not even close to the same when it becomes to style however this car still has a manufactur however I did get a great car. Buick Lacrosse 2011. There not even close to the same when it becomes to style however this car still has a manufacturer warranty this lacrosse on has 47k on it and no damage by rock chips it's a great looking car. With great power when compared just tona standard V6. A turbo would have been great on this model. Not use to a front wheel drive vehicle but to say the least I can tell this is going to be a very dependable car. So thanks carvana for delivering me such a well deserved car to get me from point a to point b. More
by eye6s
Employees Worked With
AI computer. No human involved
June 23, 2023
Easy to work with. No hassles and everything was very straightforward. Customer assistance was there to walk me thru the entire process when completing my purchase. No hassles and everything was very straightforward. Customer assistance was there to walk me thru the entire process when completing my purchase. My vehicle was exactly as described and entire process was very simple. I will definitely be shopping here again when I need a new vehicle. More
by JJ
Employees Worked With
Unknown
