Carvana

This has been the worst I've ever been through. I made the purchase on February 27. When I picked up that day the vehicle wasn't prepared, have all sorts of pictures of that. Radio half way work I made the purchase on February 27. When I picked up that day the vehicle wasn't prepared, have all sorts of pictures of that. Radio half way works, not a big deal can get an upgrade. Tires are more than 75% done, will get those soon. Brakes and rotors are shot, can upgrade myself. The biggest issue is plates and registration. After waiting 2 months finally get the update that everything was done and on the way, perfect had to buy another temp tag between no biggie. 10 working days go by and nothing. Go to check at DMV cause my temp is expired again, they tell me Jeep is already issued plates but not in my name and different city, 3hrs away. Wait for 30mins on phone to tell Carvana they screwed up. They tell me they will check into it and have someone call back. We get told everything has been fixed. Again go to DMV, still showing in another person's name. Get paperwork sent to us this time to help fix the problem. Again a 3rd time still not fixed, and now showing up in a different state! Someone needs to lose their job not to mention reimburse me for all my missed days or work and the temp tags! This is also going to BBB and whoever else has these types of reviews! More

I have purchased vehicles from Carvana in the past and both experiences were fantastic which led me to using them again. This time my overall experience was not the same, it appears they are seeking to cr both experiences were fantastic which led me to using them again. This time my overall experience was not the same, it appears they are seeking to create efficiencies through automation which leads to significant frustration. My initial delivery date was cancelled even after numerous assurances it would be no issue but that was not the case. When I did eventually get a human, the service was great. I was a bit disappointed at delivery though as the vehicle had more imperfections than I was tracking from the pictures. The representative could not speak to any of those items and said someone would be in contact. Nobody ever was. So, I'll just go somewhere else next time. More

I got a car from carvana just over a year ago. It was a little pricy, but it was my dream car. 80k miles. I thought, the miles are a little high, but it should be fine. The buying process was supe It was a little pricy, but it was my dream car. 80k miles. I thought, the miles are a little high, but it should be fine. The buying process was super easy, for that they get one star. Since buying the car, i have spent around 10k just to fix it. First, the battery was old, so i replaced the battery. No big deal. Then i took it to the shop to register the battery, which is something mini does. They also looked at the car since i was there. They told me it had an oil leak, an exhaust leak, a breaking suspension, a bad wheel berring, a bad temperature senser, the breaks needed replacing and the axle boots were torn. Basically everything on the car was breaking. But it was well past the 7 day return policy. I put down 5k to fix the most impending stuff. Later down the road my radiator hoses burst. Another 3k. And now my AC is broken and the shop recommends replacing the whole system. Another 3k. So all in all, i financed this car for 15k have only payed off 4k and put in 11k in repairs and still owe 11k and i have more repairs to look forward to. I am in so much debt now just from this xxxx car. Do not buy from them. If you do, make sure you get it looked at within the 7 day return window. Because when you buy from them you sign all your rights away. More

Fast delivery but veichle wS suppose to have oil change bone dry radiator empty too bone dry radiator empty too More