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Carvana
Tempe, AZ
10,117 Reviews
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10,117 Reviews of Carvana
July 01, 2023
This is the best way to buy a car! Very truthful description of the Vehicles and absolutely no pressure sales! Skip the dealership and go to Carvana! Very truthful description of the Vehicles and absolutely no pressure sales! Skip the dealership and go to Carvana! More
by Adam
Employees Worked With
Entire staff
June 30, 2023
Carvana was super easy to use and the delivery personnel was very professional and polite. The communication was great as well. The photos of the vehicle were accurate and it’s great not to have to deal wit was very professional and polite. The communication was great as well. The photos of the vehicle were accurate and it’s great not to have to deal with vehicle salesmen/ women. The only thing is you do get what you pay for; so if you’re an extremely picky person and want every detail (scratch/ smell/ etc.) of the vehicle before you buy, then Carvana perhaps isn’t for you. On the bright side, you can return the vehicle within 7 days. All in all, Carvana was great and would definitely use again. More
by Luis Mijangos
Employees Worked With
Unknown
June 29, 2023
This experience was effortless. I was able to find what I wanted in my price range and then picked up my new car without any issues. I will definitely use them again. This was the e I was able to find what I wanted in my price range and then picked up my new car without any issues. I will definitely use them again. This was the easiest car buying experience I've ever had. More
by treequilter
Employees Worked With
I don't remember his name
June 29, 2023
This has been the worst I've ever been through. I made the purchase on February 27. When I picked up that day the vehicle wasn't prepared, have all sorts of pictures of that. Radio half way work I made the purchase on February 27. When I picked up that day the vehicle wasn't prepared, have all sorts of pictures of that. Radio half way works, not a big deal can get an upgrade. Tires are more than 75% done, will get those soon. Brakes and rotors are shot, can upgrade myself. The biggest issue is plates and registration. After waiting 2 months finally get the update that everything was done and on the way, perfect had to buy another temp tag between no biggie. 10 working days go by and nothing. Go to check at DMV cause my temp is expired again, they tell me Jeep is already issued plates but not in my name and different city, 3hrs away. Wait for 30mins on phone to tell Carvana they screwed up. They tell me they will check into it and have someone call back. We get told everything has been fixed. Again go to DMV, still showing in another person's name. Get paperwork sent to us this time to help fix the problem. Again a 3rd time still not fixed, and now showing up in a different state! Someone needs to lose their job not to mention reimburse me for all my missed days or work and the temp tags! This is also going to BBB and whoever else has these types of reviews! More
by ayalacj71
Employees Worked With
Too many to list
June 29, 2023
I have purchased vehicles from Carvana in the past and both experiences were fantastic which led me to using them again. This time my overall experience was not the same, it appears they are seeking to cr both experiences were fantastic which led me to using them again. This time my overall experience was not the same, it appears they are seeking to create efficiencies through automation which leads to significant frustration. My initial delivery date was cancelled even after numerous assurances it would be no issue but that was not the case. When I did eventually get a human, the service was great. I was a bit disappointed at delivery though as the vehicle had more imperfections than I was tracking from the pictures. The representative could not speak to any of those items and said someone would be in contact. Nobody ever was. So, I'll just go somewhere else next time. More
by scott.rapach
Employees Worked With
Liz
June 28, 2023
Easy process, easy explanation of terms and conditions of payments and due date and of how to pay, delivery was awesome and the driver who delivered my car was a complete and wonderful gentleman who answered payments and due date and of how to pay, delivery was awesome and the driver who delivered my car was a complete and wonderful gentleman who answered all the questions and concerns my husband and I had. Should have done this with caravana years ago!! More
by december142011
Employees Worked With
Carvana
June 28, 2023
Stay away - took our money and then sold to another customer - had paid cash from checking for full amount Spent hours on phone trying to get one page registration stamped and uploaded - then robo t customer - had paid cash from checking for full amount Spent hours on phone trying to get one page registration stamped and uploaded - then robo threw out purchase No accountability More
by gpsimon
Employees Worked With
Chris
