Carvana
Tempe, AZ
10,121 Reviews of Carvana
I was very impressed with the delivery and the guy that delivered it. However the process would have been easier if the person I dealt with on paperwork did understand the state forms I sent. delivered it. However the process would have been easier if the person I dealt with on paperwork did understand the state forms I sent. More
Our dealer Mikaela was great! This is the second car we've purchased from her at this location. She made the process quick and easy. If we had a question or concern, she texted us This is the second car we've purchased from her at this location. She made the process quick and easy. If we had a question or concern, she texted us right back and was able to give us an answer. The first car we purchased was great, no issues at all. This second car is great as well, but we do have a couple of issues. It is at the shop right now with a claim open and being diagnosed. The process was easy and hopefully the repairs will be easy as well. More
I like the process of not having to go back and forth with the sales person. I also like that the way the down payment and monthly payment is already available to see. It really helps you to stay within with the sales person. I also like that the way the down payment and monthly payment is already available to see. It really helps you to stay within your budget. But on the downside, there was a little confusion with one of your salesman. I was told by one of the pre-approval salesman that I was completely approved and I just needed to add my car insurance. That’s was completely true, because after speaking with someone from your underwriting department, she advised me that I was not approved yet and I have to complete my income verification. I had already gotten my car insurance and if I wouldn’t have gotten approved, I would have had to call my insurance company back and cancel that insurance. But, it all worked out. Niki, from underwriting apologized, for the confusion and explained the process better and assured me that this would be addressed for future customers. So, overall this experience has been pleasant and I will definitely be referring others to buy from Carvana. Matter of fact, I was referred by Kervin Dickerson, family friend. More
This is the best way to buy a car! Very truthful description of the Vehicles and absolutely no pressure sales! Skip the dealership and go to Carvana! Very truthful description of the Vehicles and absolutely no pressure sales! Skip the dealership and go to Carvana! More
Carvana was super easy to use and the delivery personnel was very professional and polite. The communication was great as well. The photos of the vehicle were accurate and it’s great not to have to deal wit was very professional and polite. The communication was great as well. The photos of the vehicle were accurate and it’s great not to have to deal with vehicle salesmen/ women. The only thing is you do get what you pay for; so if you’re an extremely picky person and want every detail (scratch/ smell/ etc.) of the vehicle before you buy, then Carvana perhaps isn’t for you. On the bright side, you can return the vehicle within 7 days. All in all, Carvana was great and would definitely use again. More
This experience was effortless. I was able to find what I wanted in my price range and then picked up my new car without any issues. I will definitely use them again. This was the e I was able to find what I wanted in my price range and then picked up my new car without any issues. I will definitely use them again. This was the easiest car buying experience I've ever had. More