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Carvana
Tempe, AZ
10,183 Reviews
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10,183 Reviews of Carvana
August 07, 2023
Got a 2015 Buick regal. Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the car to still show up dirty on the inside. Then later that day the car started to have a high pitched noise coming from the wheels. Then when I went to break the front end of the car would shake. Carvana's warranty doesn't cover breaks even though I literally just got the car. Although carvana advertises a 150 point inspection that's clearly a lie or they would have noticed something wrong with it before they tried to sell it! Then when asked if they would cover the cost of having the repairs done I was told to have them done and silver rock would review to determine if they'd cover the cost. So you want me to have work done on a car I just got without a guarantee that it'll be covered I think not. This has by far been a horrible car buying experience! More
by meganrady826
Employees Worked With
They don't give a name they just say hi a real life human here
August 06, 2023
I love the selection of vehicles you have, but I am not a fan of the interest rates you are offering but very satisfied with my Cadillac XT5 and my previous ATS. a fan of the interest rates you are offering but very satisfied with my Cadillac XT5 and my previous ATS. More
by fcaporale13
Employees Worked With
Not sure
August 05, 2023
Delivery was as expected. Flexible financing options. Some cosmetic details were omitted. I received the car with a dirty interior. There were food crumbs and Legos in the rea Flexible financing options. Some cosmetic details were omitted. I received the car with a dirty interior. There were food crumbs and Legos in the rear seat belt recesses. More
by timmontgomery1990
Employees Worked With
No one
August 03, 2023
I knew buying a car from my phone was too good to be true. I ordered the car for pickup (since they didn’t deliver to my location), all was good and set. I drive 4 hours to pick it up and it’s not there true. I ordered the car for pickup (since they didn’t deliver to my location), all was good and set. I drive 4 hours to pick it up and it’s not there. They said it was never shipped and didn’t even bother telling me “hey don’t come today it’s delayed”. I called their customer service to figure out what was happening and reschedule, since the guy at the pickup place told me he couldn’t do anything. Lady on the phone was clueless, kept thinking I was financing even though I was paying cash, and frankly unhelpful. There was no compensation considering I drove 4 hours for the car to not even be there. I still ended up rescheduling pickup for 4 days later, just for the next day to have Carvana email me that my order was cancelled. I was so upset at first but then realized I probably dodged a bullet as there would’ve been something wrong with the car knowing their track record at this point. Either go to a dealership or use anything else! More
by Sadcustomer1792
Employees Worked With
N/A
August 03, 2023
Quick, easy and painless. Delivered to my door, test drove, trade in, everything handled very professionally. No major issues with the Jeep, no problem with the trade in, pape Delivered to my door, test drove, trade in, everything handled very professionally. No major issues with the Jeep, no problem with the trade in, paperwork was a breeze. More
by fwfast
Employees Worked With
Didn't catch his name
