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Carvana
Tempe, AZ
10,121 Reviews
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10,121 Reviews of Carvana
July 13, 2023
Takes way too long to receive license plates. Still have not received them! And the Temp tag expires very soon. Carvana’s requirement for a paper check is in no way current with today’s technol Still have not received them! And the Temp tag expires very soon. Carvana’s requirement for a paper check is in no way current with today’s technology and very much a deterrent to my repeat business with Carvana. It created an unacceptable amount of stress when Carvana could not locate it. We found that it was necessary to have to explain the situation over and over again from scratch every time with a different Carvana advocate because they assumed it was our first contact with them and wouldn’t listen. With that being said a regular dealership I find might not be as bad and possibly be preferable because at least it would be more personal and they would recognize immediately where we were in the process. We ended up having to stop payment on the original check and have the bank cut another check on the very day the extended deadline was to expire again and rush to the appointment. This is not progress. It was a stress inducing HUGE inconvenience. We were over it and about to forget the whole thing. More
by Randy Etringer
Employees Worked With
Unknown
July 12, 2023
Truck was not as described, there was several previous repairs done on the truck. Imperfections that were noted, were not a big deal, the passenger quarter panel needed to be replaced, instead an in exper repairs done on the truck. Imperfections that were noted, were not a big deal, the passenger quarter panel needed to be replaced, instead an in experienced person just slapped bondo in the area, the bed side sits almost a quarter inch in compared to the driver side. There is over spray from front bumper to rear bumper, tape still left on the truck from the repair, but also said it had a clean carfax. The truck was not detailed, not even a little bit. The truck buying process went smoothe but it caught up to me on the end. I called and left several messages w Carvana, they in turn sent me to silver rock, which did not help me at all, Alex a female on the phone just decided to hang up on me before I could get 2 words out. Out of all of this I have 40 k in debt to a truck that runs great so far ( a week in) but not as described , the interior is black and has solid white halo stains. Worst business I’ve dealt with to date . 👎🏽. More
by sledchop
Employees Worked With
Gilbert
July 11, 2023
The first day my car was delivered the check engine light came on with a cylinder 3 misfire. I scheduled a return date and didn’t receive a notification until 5pm the day of the appointment, which was only t came on with a cylinder 3 misfire. I scheduled a return date and didn’t receive a notification until 5pm the day of the appointment, which was only to tell me they needed to reschedule another week out. More
by nicholaschao01
Employees Worked With
none
July 11, 2023
On delivery driver side damage was found. Carvana 3rd Party Insurance was great in getting the vehicle repaired but I only was able to drive the vehicle 2 days of the 7 days given to return t Carvana 3rd Party Insurance was great in getting the vehicle repaired but I only was able to drive the vehicle 2 days of the 7 days given to return the vehicle. The Jeep I purchased is now a mechanics shop receiving brakes, wheel bearing and ball joints. How this car passed inspection is puzzling. I’ve driven the vehicle less than 200 miles and now I’m stuck with the vehicle and spending hundreds of dollars now and wondering how much more this car is going to cost me as more problems become visible. More
by Tfazzetta
Employees Worked With
Customer service
July 09, 2023
They are not honoring their quote When we tried to make a new one with the same car with the same mileage that has been in our garage it came back 13% lower and no one can tell us why on the new unfair pri a new one with the same car with the same mileage that has been in our garage it came back 13% lower and no one can tell us why on the new unfair price Big waste of time Unfair trade in offer More
by Isbell.katie
Employees Worked With
No name given
July 07, 2023
We love our Jeep and we definitely loved the ease of buying and selling through Carvana! The process was seamless and pretty straightforward and when we did have a question customer service was incredib buying and selling through Carvana! The process was seamless and pretty straightforward and when we did have a question customer service was incredibly helpful. Tim at the dealer was awesome. He made our trade-in easy (and fast) and getting the new car was actually a fun process. The location itself was fantastic- easy to get to, lots of space to check out your car, really cool experience! More
by MelV
Employees Worked With
Tim
July 07, 2023
Unbelievably easy! I didn’t like the first car I picked and they were so great about it all. They picked up the first car and delivered the new one and didn’t charge me I didn’t like the first car I picked and they were so great about it all. They picked up the first car and delivered the new one and didn’t charge me anything additional. All car buying should be this easy! More
by Dawn M
Employees Worked With
Can’t remember
July 06, 2023
I like the no haggling and game playing you have to do with regular dealerships. The process is straightforward and painless. It was easy to find the car we were looking for without having to run aroun with regular dealerships. The process is straightforward and painless. It was easy to find the car we were looking for without having to run around all over the place. More
by kkess
Employees Worked With
Several. Our delivery person whose name I forget was exceptional
