Carvana

Absolutely terrible experience! We purchased one car from them with relatively no problem. We attempted to purchase a second car and when they delivered it - they thought that we we We purchased one car from them with relatively no problem. We attempted to purchase a second car and when they delivered it - they thought that we were returning the first car - despite absolutely no indication from us that is what was happening - in fact, we even took out a second loan and they verified the funds available for their requested down payment. At any rate they took the car back. It has been over 10 days and they have yet to return the funds from our loan to our bank. Now they have the car and our money. When we finally spoke to someone - they could not tell us when that money would be returned. We are still in the market for that second car - however now have 2 car loans already - one of which for a car we do not have! I am disgusted with this entire process. It is absolutely absurd that they have the car AND our money. I have no idea how they could think we are returning a vehicle and still take $15,000 from us. Buyer beware - do NOT buy a car from Carvana! More

Carvana did an amazing job and I'm very satisfied with everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down pa everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down payment I didn't really care for ..other than that perfect More

Quick easy transaction. Literally the best thing I have done online in ages. Best around Literally the best thing I have done online in ages. Best around More

Overall I had a very good experience. I would actually give 4 and half stars. I had a few issues during the purchasing and financing process, but costumer service did help work out these I would actually give 4 and half stars. I had a few issues during the purchasing and financing process, but costumer service did help work out these issues. The delivery was a little delayed, but the dealer and delivery driver did reach out to communicate this and why. I would recommend Carvana to others and will probably use them for my next car purchase. More

Complete all items online and you can either pick up your New Car or Carvana will deliver it to you!! New Car or Carvana will deliver it to you!! More

The transaction of cars was easy and hassle free. The associate who helped me pick up my new car was quick and thorough. The whole thing took less than 30 minutes. The associate who helped me pick up my new car was quick and thorough. The whole thing took less than 30 minutes. More

I truly in enjoyed the process. Quick and easy. Great experience all around. Highly recommend them. Quick and easy. Great experience all around. Highly recommend them. More

Great experience! So easy! Customer service was excellent! The car was clean and the gas tank was full. So easy! Customer service was excellent! The car was clean and the gas tank was full. More