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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 19, 2023
I don't remember her name, but the woman who helped me when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the c when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the car was fairly clean. The check engine light came on the first full day I owned the vehicle, and the exhaust started getting REALLY loud. The Carvana I picked my car up from is a bit more than 2 hours away. The nearest authorized warranty repair place 1 hour. I took the car in to check the light and exhaust, and luckily they fixed the exhaust. The check engine light came back on less than 30 minutes after leaving the repair place. I tried to contact Carvana by email and their texting function, but got no response either way. Their text feature kept saying it was going to send me a confirmation text, but never did so. And no one responded through the email. Finally the dealership itself (the building) was dirty and worn. Far from my worst car experience, but for what I paid for the car (partially due to my own bad credit I admit) I expected a little more. More
by RockyWilliams
Employees Worked With
Don't remember their name
July 19, 2023
Wow! !!! My Purchase was so fast and easy, No Hiccups, Just Smooth And Easy, This is by Far the Best Way To Purchase A vehicle, I received the CAR FAX Re !!! My Purchase was so fast and easy, No Hiccups, Just Smooth And Easy, This is by Far the Best Way To Purchase A vehicle, I received the CAR FAX Report Prior To Purchase. And It Came With A 7 Day Return. And My New Car Is Gorgeous, And The Drive Is So Smooth, Thank You Carvana……. More
by joycelynellcollins1
Employees Worked With
Online
July 19, 2023
My experience left me scared of ever Trying to buy a vehicle online ever again. Carvana left a bad taste in my mouth. I would not recommend dealing with carvana. Unless you have the time and resources t vehicle online ever again. Carvana left a bad taste in my mouth. I would not recommend dealing with carvana. Unless you have the time and resources to fight for your money. More
by ll8552
Employees Worked With
Do not know
July 18, 2023
The assortment of desired vehicles was unmatched, the ease navigating the site was exceptional and the process for financing was the easiest I have dealt with. Delivery was a dream, Adrian was remarkable ease navigating the site was exceptional and the process for financing was the easiest I have dealt with. Delivery was a dream, Adrian was remarkable. An area for improvement is the cleanliness of the vehicle- I am still picking pine needles out of the vehicle one week in and I am still curious on how the mileage increased. More
by kealbee
Employees Worked With
Adrian
July 17, 2023
This car buying process was not as painless as it’s been advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about wh advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about what was needed for documentation and then changing the story once deadlines had passed. They also completely reset my purchase at one point (when I asked them to add my co-buyer onto the documentation when they had assured me the co-buyer was already on the paperwork) and tried to quote me $1000 less for my trade in than what they reported out to my bank. All around messy, stressful, and frustrating. More
by chelsers18
Employees Worked With
NA
July 17, 2023
Absolutely terrible experience! We purchased one car from them with relatively no problem. We attempted to purchase a second car and when they delivered it - they thought that we we We purchased one car from them with relatively no problem. We attempted to purchase a second car and when they delivered it - they thought that we were returning the first car - despite absolutely no indication from us that is what was happening - in fact, we even took out a second loan and they verified the funds available for their requested down payment. At any rate they took the car back. It has been over 10 days and they have yet to return the funds from our loan to our bank. Now they have the car and our money. When we finally spoke to someone - they could not tell us when that money would be returned. We are still in the market for that second car - however now have 2 car loans already - one of which for a car we do not have! I am disgusted with this entire process. It is absolutely absurd that they have the car AND our money. I have no idea how they could think we are returning a vehicle and still take $15,000 from us. Buyer beware - do NOT buy a car from Carvana! More
by KayQ
Employees Worked With
Car Purchase Advocate
July 16, 2023
Carvana did an amazing job and I'm very satisfied with everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down pa everything...from clicking the purchase button to the drop off! Everything was on point and perfect! Would be 5 stars but the verification of down payment I didn't really care for ..other than that perfect More
by Rob F.
Employees Worked With
Jared
July 15, 2023
My car (LEXUS RC 350 FSPORT) is having issues 8 days after purchase. I am opening a claim. Will update (because I DO love the car!) But back to back trips to auto care and now upscaling to dealership fo after purchase. I am opening a claim. Will update (because I DO love the car!) But back to back trips to auto care and now upscaling to dealership for lack of equipment so....... More
by Mr. C
Employees Worked With
They are great
