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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 23, 2023
This is the second vehicle we have purchased from Carvana. I personally despise the whole "dealer let me go talk to my sales manager" xx that you always get at the dealership. The selection of ve Carvana. I personally despise the whole "dealer let me go talk to my sales manager" xx that you always get at the dealership. The selection of vehicles could not be better, the pricing, while not a "bargain" price, is very fair and consistent with the actual value of the vehicles. Super easy process. Highly recommend.....and will most likely shop here again in the future. And Keona Nesbit (the rep we dealt with in Lexington, SC) was an 11 on a scale of 1-10!!! This young lady deserves recognition from Carvana for her knowledge, personality, professionalism and ease to work with. More
by TMcCarty01
Employees Worked With
Keona Nesbit
July 23, 2023
The only complaint I have is it would be nice if we could deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we d deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we do refer customers to you. In fact working with an older lady from Church now. More
by Sherry
Employees Worked With
To many to mention
July 21, 2023
Excellent dealership! ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. More
by xtrememachining
Employees Worked With
You, know, I didn't catch their name, but a really nice gentleman and lady was there with me.
July 21, 2023
I have experienced multiple delays throughout purchasing my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. More
by Suecole8651
Employees Worked With
Can’t recall names
July 21, 2023
Your caravan team done wonderful. I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I love it! More
by Lil Debby
Employees Worked With
?? Don't remember name
July 20, 2023
I'm delighted to share my experience with the Mercedes Benz GLS 300 from Carvana! This luxury SUV has exceeded all my expectations. Its sleek design, powerful performance, and top-notch features make ever Benz GLS 300 from Carvana! This luxury SUV has exceeded all my expectations. Its sleek design, powerful performance, and top-notch features make every drive an absolute pleasure. The spacious interior offers comfort for both driver and passengers, making long trips a breeze. I couldn't be happier with my purchase, and I highly recommend this exceptional vehicle to anyone in search of both style and substance. Thanks to Carvana More
by nanaquojo
Employees Worked With
Chris
July 20, 2023
I was nervous about trying this, but hadn't had any luck finding a vehicle locally. Carvana made everything easy. I was able to text an agent anytime with questions, my financing was approved immediately, finding a vehicle locally. Carvana made everything easy. I was able to text an agent anytime with questions, my financing was approved immediately, the car arrived exactly when they said, and it was exactly as described. Extremely happy that I went with Carvana. As long as they're around, this is where I will go for a vehicle. More
by jeffrey.williamson
Employees Worked With
Carvana Agents
July 19, 2023
I wish I could give Carvana zero stars. The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company SilverRock will cover only 27% of the repair bill, leaving us with over $1800 in repairs and maintenance before we have driven the vehicle anywhere except to the mechanic for inspection. If we return the vehicle to Carvana we forfeit the delivery fee of $1790, so either way we lose. I have made multiple calls to Carvana's customer service only to be read a script about how they want to "take care" of me and "advocate" for me. But when I ask exactly HOW they plan to advocate for me, there is no answer. The supervisor with whom I had my most recent conversation (Edith) offered to ask SilverRock (their warranty company) why they wouldn't pay more towards repairs (SilverRock has already answered this question) but refused to ask SilverRock to reconsider. Clearly she does not know the meaning of the word advocate. Also clear is the fact that SilverRock is a warranty/insurance company and their business model revolves around keeping payouts at a minimum. DO NOT BUY FROM CARVANA. They care nothing about their customers, and working with them will only lead to disappointment, frustration, and unplanned for repair bills. I am now going to my state's attorney general's office to make a complaint. The more people who know about Carvana's unethical business practices, the fewer people Carvana will be able to take advantage of in the future. More
by Ellen Z.
Employees Worked With
Edith
