Carvana

I wish I could give Carvana zero stars. The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company SilverRock will cover only 27% of the repair bill, leaving us with over $1800 in repairs and maintenance before we have driven the vehicle anywhere except to the mechanic for inspection. If we return the vehicle to Carvana we forfeit the delivery fee of $1790, so either way we lose. I have made multiple calls to Carvana's customer service only to be read a script about how they want to "take care" of me and "advocate" for me. But when I ask exactly HOW they plan to advocate for me, there is no answer. The supervisor with whom I had my most recent conversation (Edith) offered to ask SilverRock (their warranty company) why they wouldn't pay more towards repairs (SilverRock has already answered this question) but refused to ask SilverRock to reconsider. Clearly she does not know the meaning of the word advocate. Also clear is the fact that SilverRock is a warranty/insurance company and their business model revolves around keeping payouts at a minimum. DO NOT BUY FROM CARVANA. They care nothing about their customers, and working with them will only lead to disappointment, frustration, and unplanned for repair bills. I am now going to my state's attorney general's office to make a complaint. The more people who know about Carvana's unethical business practices, the fewer people Carvana will be able to take advantage of in the future. More

I don't remember her name, but the woman who helped me when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the c when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the car was fairly clean. The check engine light came on the first full day I owned the vehicle, and the exhaust started getting REALLY loud. The Carvana I picked my car up from is a bit more than 2 hours away. The nearest authorized warranty repair place 1 hour. I took the car in to check the light and exhaust, and luckily they fixed the exhaust. The check engine light came back on less than 30 minutes after leaving the repair place. I tried to contact Carvana by email and their texting function, but got no response either way. Their text feature kept saying it was going to send me a confirmation text, but never did so. And no one responded through the email. Finally the dealership itself (the building) was dirty and worn. Far from my worst car experience, but for what I paid for the car (partially due to my own bad credit I admit) I expected a little more. More

My experience left me scared of ever Trying to buy a vehicle online ever again. Carvana left a bad taste in my mouth. I would not recommend dealing with carvana. Unless you have the time and resources t vehicle online ever again. Carvana left a bad taste in my mouth. I would not recommend dealing with carvana. Unless you have the time and resources to fight for your money. More

This car buying process was not as painless as it’s been advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about wh advertised. The customer service and underwriting team made the process incredibly complicated and stressful, including telling me one thing about what was needed for documentation and then changing the story once deadlines had passed. They also completely reset my purchase at one point (when I asked them to add my co-buyer onto the documentation when they had assured me the co-buyer was already on the paperwork) and tried to quote me $1000 less for my trade in than what they reported out to my bank. All around messy, stressful, and frustrating. More