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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
July 25, 2023
They made it very easy for us! Would purchase again (if they are still in business five years from now) Would purchase again (if they are still in business five years from now) More
by Ltlmis
Employees Worked With
Jayden/Jaylen? Very nice fellow who delivered our new truck and took our trade-on too.
July 25, 2023
My first experience with Carvana and better than I expected. The only area to improve in my experience was your system's assumption that I knew how to do all my tasks over a weekend when I couldn't t expected. The only area to improve in my experience was your system's assumption that I knew how to do all my tasks over a weekend when I couldn't talk to my insurance agent to get a new policy verification. May not have been an issue if I had purchased before a Friday evening, but your system kept cancelling my order because I didn't know how to get through the insurance hoop on Saturday or Sunday. A live person could have probably coached me through it with less frustration. More
by Skip.Steele76
Employees Worked With
To my knowledge, had no interaction with a live person until delivery of the vehicle.
July 24, 2023
My experience with Carvana while attempting to purchase a 2019 Honda Pilot was nothing short of a nightmare. I am utterly disappointed and frustrated with the deceptive practices I encountered during this pr 2019 Honda Pilot was nothing short of a nightmare. I am utterly disappointed and frustrated with the deceptive practices I encountered during this process. First and foremost, the 2019 Honda Pilot they tried to sell me was riddled with problems. They delivered it on Friday, and upon inspection, it became apparent that the vehicle was leaking oil. We did not drive it after they dropped it off until I took it to Firestone (a preferred mechanic in the warranty network). The mechanic there said it was the oil pan plug not being replaced properly. The Honda kept slightly jerking into gear, and by Tuesday evening, the Emissions problem - check engine warning light had come on. I took it to Advance Auto Parts and the code was for oxygen sensor issues. It is absolutely unacceptable for a company that prides itself on selling "quality" used cars to offer a vehicle in such a dire condition. It was clear that they had not conducted proper inspections or taken the necessary measures to ensure the car's functionality. On Wednesday morning I took it to another preferred mechanic. Who diagnosed the problem and began the warranty claim process. The warranty company, Silver Rock, was only willing to fix the two oxygen sensors because they were reading as having problems. The mechanic recommended replacing all four. He finished and sent me on my way just before lunchtime. I had only driven a few miles when the Emissions Problem/Check Engine light came on again. I returned to the mechanic, and he knew exactly why I was there. I spent the day at his shop. He test drove after the repairs were made and came back to me admitting that the transmission was going bad and would need to be replaced. Carvana extended my 7-day return window by two extra days. With these problems in the first week, we decided it would be next to return the 2019 Honda Pilot. I have no idea how this vehicle passed Carvana's inspection process. Their return and refund policy turned out to be the only smooth endeavor. Even the fact that I discovered these major issues within the initial few days of purchase, they made the return process easy. They did want me to initially swap out the vehicle, but after having to pay the $199 delivery fee. Evidently, their "7-day money-back guarantee" is nothing more than a facade to lure unsuspecting customers into a trap. Thankfully we were able to diagnose problems before the time expired. Dealing with Carvana has greatly wasted my time, money, and energy. I had high hopes for a convenient and reliable car-buying experience, but instead, I ended up with a lemon and a lot of frustration. I would strongly advise potential buyers to steer clear of Carvana and consider more reputable dealerships with transparent practices and genuine concern for their customers. In summary, my encounter with Carvana has been a dreadful ordeal. Their lack of integrity, poor customer service, and attempt to sell me a faulty vehicle make it evident that they prioritize profit over their customers' well-being. Save yourself the trouble and avoid Carvana at all costs. More
by JamesM
Employees Worked With
Sebatian TheBOT
July 23, 2023
The only complaint I have is it would be nice if we could deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we d deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we do refer customers to you. In fact working with an older lady from Church now. More
by Sherry
Employees Worked With
To many to mention
July 23, 2023
This is the second vehicle we have purchased from Carvana. I personally despise the whole "dealer let me go talk to my sales manager" xx that you always get at the dealership. The selection of ve Carvana. I personally despise the whole "dealer let me go talk to my sales manager" xx that you always get at the dealership. The selection of vehicles could not be better, the pricing, while not a "bargain" price, is very fair and consistent with the actual value of the vehicles. Super easy process. Highly recommend.....and will most likely shop here again in the future. And Keona Nesbit (the rep we dealt with in Lexington, SC) was an 11 on a scale of 1-10!!! This young lady deserves recognition from Carvana for her knowledge, personality, professionalism and ease to work with. More
by TMcCarty01
Employees Worked With
Keona Nesbit
July 21, 2023
Excellent dealership! ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. More
by xtrememachining
Employees Worked With
You, know, I didn't catch their name, but a really nice gentleman and lady was there with me.
July 21, 2023
I have experienced multiple delays throughout purchasing my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. More
by Suecole8651
Employees Worked With
Can’t recall names
July 21, 2023
Your caravan team done wonderful. I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I love it! More
by Lil Debby
Employees Worked With
?? Don't remember name
