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Carvana
Tempe, AZ
10,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,165 Reviews of Carvana
August 16, 2023
Amazing transaction, no hassle no worry they will be there for you every steps. I will for sure use Carvana again in the future. Thank you so much Carvana and teams. there for you every steps. I will for sure use Carvana again in the future. Thank you so much Carvana and teams. More
by jassyfbp
Employees Worked With
Carvana Team
August 16, 2023
Ordering the car was very easy and painless. Once I got the car it was not what I expected. Leaked oil, interior smelled like smoke (they should disclose) and was not clean. I ended up return Once I got the car it was not what I expected. Leaked oil, interior smelled like smoke (they should disclose) and was not clean. I ended up returning the car because I couldn’t get a guarantee they would cover all the issues. Actually I swapped it for a different car. The new car was delayed in delivery but once it showed up it was a better car. Very clean and no smoke or leaks. I brought it to a mechanic right away to have it checked out. They found a few things that Carvana covered and fixed for me. I would recommend Carvana and I think the first car was just a lemon. More
by Chaz
Employees Worked With
No employee
August 14, 2023
Buying from Carvana is the most stressful experience in car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has sto car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has stock answers and the Payment Resolution Department is extremely rude! My next car purchase will be from a sleezy used car salesman - at least I can look him in the face- More
by mbaamtjr
Employees Worked With
A different person every time
August 14, 2023
Absolutely loved the process! From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. More
by tanjones71
Employees Worked With
The entire team that assisted me
August 14, 2023
My fourth purchase through Carvana. The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealersh The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealerships for me! More
by samloganc
Employees Worked With
Several different employees.
August 14, 2023
Great selection, great filtering system, great service. Delivered as promised and am extremely happy with the purchase. This is our second purchase with Carvana, and we've been very happy with the result Delivered as promised and am extremely happy with the purchase. This is our second purchase with Carvana, and we've been very happy with the results both times. More
by mpodoyak
Employees Worked With
n/a
August 12, 2023
Easy to buy a vehicle online but after you buy, it goes downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspecti downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspection. Warranty is lousy and they wouldn't let me take it to the dealership . So I arranged to swap it out for another car. The advocate told me that the shipping would be $600 but he would credit me 300 for the trouble with the other car. New car arrives and it's great and I absolutely love it. Next day Carvana overdrew my account by charging me 700 dollars. I called and they said shipping was $1000 minus the 300. I definitely would never have agreed to pay $1000 for shipping! So now I have to return a vehicle I really love because I wasn't told the truth. A billion dollar corporation would rather lose a customer and a sale instead of eating 400 dollars to retain a repeat customer. So avoid the easy transaction and save yourself a lot of grief More
by Wiener dog daddy
Employees Worked With
Don't know
August 11, 2023
For the most part my experience so far has been ok. Although the pick up needed an alignment and it needs tires because the alignment is out it has worn the tires on the inside almost bald. I pointed t Although the pick up needed an alignment and it needs tires because the alignment is out it has worn the tires on the inside almost bald. I pointed this out to the representative where I picked up the car. He told me I should wait until my 7 days are up and try to file. Ive spoken with a few people at carvana and they have told me tires are not covered with my extended warranty. I will continue to push the issue but I'm afraid ill have to pay out of my own pocket. I think carvana should at least cover the two front tires. Other than this issue it has been a fairly easy process. More
by Rob
Employees Worked With
Can't remember
