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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
July 23, 2023
The only complaint I have is it would be nice if we could deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we d deal with just one person. It’s like one hand doesn’t know what the other hand is doing. Otherwise, this is our second purchase with Carvana and we do refer customers to you. In fact working with an older lady from Church now. More
by Sherry
Employees Worked With
To many to mention
July 21, 2023
Your caravan team done wonderful. I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I I would buy another car from you and I will also refer you to other people thank you for your help in doing everything for me my ride is wonderful I love it! More
by Lil Debby
Employees Worked With
?? Don't remember name
July 21, 2023
Excellent dealership! ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. ! Very good , presentable and clean facility and very well run. I have done business there before and it was the same experience as well. More
by xtrememachining
Employees Worked With
You, know, I didn't catch their name, but a really nice gentleman and lady was there with me.
July 21, 2023
I have experienced multiple delays throughout purchasing my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. my vehicle, including now, still haven’t received license plates. Grr we tying. So frustralted. More
by Suecole8651
Employees Worked With
Can’t recall names
July 20, 2023
I'm delighted to share my experience with the Mercedes Benz GLS 300 from Carvana! This luxury SUV has exceeded all my expectations. Its sleek design, powerful performance, and top-notch features make ever Benz GLS 300 from Carvana! This luxury SUV has exceeded all my expectations. Its sleek design, powerful performance, and top-notch features make every drive an absolute pleasure. The spacious interior offers comfort for both driver and passengers, making long trips a breeze. I couldn't be happier with my purchase, and I highly recommend this exceptional vehicle to anyone in search of both style and substance. Thanks to Carvana More
by nanaquojo
Employees Worked With
Chris
July 20, 2023
I was nervous about trying this, but hadn't had any luck finding a vehicle locally. Carvana made everything easy. I was able to text an agent anytime with questions, my financing was approved immediately, finding a vehicle locally. Carvana made everything easy. I was able to text an agent anytime with questions, my financing was approved immediately, the car arrived exactly when they said, and it was exactly as described. Extremely happy that I went with Carvana. As long as they're around, this is where I will go for a vehicle. More
by jeffrey.williamson
Employees Worked With
Carvana Agents
July 19, 2023
I wish I could give Carvana zero stars. The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company The condition of the vehicle we purchased was severely misrepresented, in the words of our Toyota certified mechanic. Yet Carvana's warranty company SilverRock will cover only 27% of the repair bill, leaving us with over $1800 in repairs and maintenance before we have driven the vehicle anywhere except to the mechanic for inspection. If we return the vehicle to Carvana we forfeit the delivery fee of $1790, so either way we lose. I have made multiple calls to Carvana's customer service only to be read a script about how they want to "take care" of me and "advocate" for me. But when I ask exactly HOW they plan to advocate for me, there is no answer. The supervisor with whom I had my most recent conversation (Edith) offered to ask SilverRock (their warranty company) why they wouldn't pay more towards repairs (SilverRock has already answered this question) but refused to ask SilverRock to reconsider. Clearly she does not know the meaning of the word advocate. Also clear is the fact that SilverRock is a warranty/insurance company and their business model revolves around keeping payouts at a minimum. DO NOT BUY FROM CARVANA. They care nothing about their customers, and working with them will only lead to disappointment, frustration, and unplanned for repair bills. I am now going to my state's attorney general's office to make a complaint. The more people who know about Carvana's unethical business practices, the fewer people Carvana will be able to take advantage of in the future. More
by Ellen Z.
Employees Worked With
Edith
July 19, 2023
I don't remember her name, but the woman who helped me when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the c when I went to pick up my car was very pleasant. That said, the windows (inside windshield in particular) were very dirty, though the rest of the car was fairly clean. The check engine light came on the first full day I owned the vehicle, and the exhaust started getting REALLY loud. The Carvana I picked my car up from is a bit more than 2 hours away. The nearest authorized warranty repair place 1 hour. I took the car in to check the light and exhaust, and luckily they fixed the exhaust. The check engine light came back on less than 30 minutes after leaving the repair place. I tried to contact Carvana by email and their texting function, but got no response either way. Their text feature kept saying it was going to send me a confirmation text, but never did so. And no one responded through the email. Finally the dealership itself (the building) was dirty and worn. Far from my worst car experience, but for what I paid for the car (partially due to my own bad credit I admit) I expected a little more. More
by RockyWilliams
Employees Worked With
Don't remember their name
July 19, 2023
Wow! !!! My Purchase was so fast and easy, No Hiccups, Just Smooth And Easy, This is by Far the Best Way To Purchase A vehicle, I received the CAR FAX Re !!! My Purchase was so fast and easy, No Hiccups, Just Smooth And Easy, This is by Far the Best Way To Purchase A vehicle, I received the CAR FAX Report Prior To Purchase. And It Came With A 7 Day Return. And My New Car Is Gorgeous, And The Drive Is So Smooth, Thank You Carvana……. More
by joycelynellcollins1
Employees Worked With
Online
