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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 10, 2021
Friendly very caring and helpful thank you carvana it was a pleasant car buying experience.alot better than going into a dealers. With carvana i was able to buy a car from at home. a pleasant car buying experience.alot better than going into a dealers. With carvana i was able to buy a car from at home. More
by kenneth.morrison91
Employees Worked With
Afew dirrerent employees they were all awesome
June 10, 2021
Initially, I thought this process was super easy because I literally purchased a car while lying in bed and it took just a few minutes. I was a bit disappointed when I learned that my car was going to be de I literally purchased a car while lying in bed and it took just a few minutes. I was a bit disappointed when I learned that my car was going to be delivered in a week and a half, rather than two days as it is promoted on Carvana’s website. Then, I was further disappointed when I took the delivery day off work to ensure that I was home in time, but received a call two hours before my appointment letting me know that it was being postponed another week. Apparently, my car was being smogged at that moment (waiting two hours before delivery seems quite unprofessional) and the check engine light came on. They had to check it, which I understand, but it shouldn’t take an additional week to do so. They claimed that I would be notified if it was ready sooner, but that didn’t happen. I called every day to check on the status and was told three days before my new delivery time that my car had been shipped out of state to the dealership to be worked on. I was not happy, as shipping it out of state made absolutely no sense to me. I would have given one star, however, the delivery person, Alyssa, was awesome. So the extra star is for her. She was prompt, thorough, and helpful. I would give her 5 stars on her own, but the rest of the experience was awful. In fact, I found out from her that my car was not shipped out of state and the other representative I spoke with was misinformed. I was given the 7-day money back guarantee, and ironically, the check engine light came on again on day 8. So now, I have to take the car into the shop. Overall, I will not purchase another car from Carvana, since I waited two and a half weeks to receive it and wasn’t provided accurate information by the reps. I would rather deal with pushy salesmen and go home with a vehicle the same day. More
by SoCalKel
Employees Worked With
Alyssa
June 10, 2021
Hello: I just wanted to let you know that I am a fan of Carvana and like your service. I just had the second vehicle I bought from you delivered on Wednesday. I bought my 2016 Dodge Challenger from Carva Carvana and like your service. I just had the second vehicle I bought from you delivered on Wednesday. I bought my 2016 Dodge Challenger from Carvana in early Fall 2019 and am very happy with the car. Prior to delivery Carvana replaced two of the tires. When I brought the car for state inspection it was discovered that the tires not replaced were dry-rotted. Carvana made it right and replaced those tires at no cost to me. The 2019 Ram I just purchased was supposed to have been delivered the morning of Saturday, May 29th. About an hour before the scheduled delivery it was discovered that there was a noise coming from the rear brakes. The delivery was delayed while the local dealership replaced the truck’s rear rotors. Again, Carvana corrected the problem. The reason for this note is that one of your selling points is your 150 point inspection prior to delivery. Although I am very happy with the vehicles I purchased from you, I was just wondering why some issues had been overlooked prior to the sale. By the way, Alexis and Tanner who delivered the truck were excellent and am very happy with them. Sincerely, Rosario Sollazzi More
by oldschoolcruiser
Employees Worked With
Alexis, Tanner
June 10, 2021
Not good! 5 day delay On pickup check engine on day 2, and now abs & traction control light. Day7 Car still at Pepboys Memorial weekend and now abs & traction control light. Day7 Car still at Pepboys Memorial weekend More
by Lawrence Watson
Employees Worked With
I spoke with several in addition to silverrock Reps
June 10, 2021
I was surprised how easy it was to buy a car through Carvana. I filled out everything from my phone, interacted via text, and received the car on the scheduled delivery date. The car wasn't super clea Carvana. I filled out everything from my phone, interacted via text, and received the car on the scheduled delivery date. The car wasn't super clean on the inside or filled with gas, so my delivery person requested a credit that was approved. I also needed an extra day to drive the car because I was headed out of town. I called the advocate line and was granted the time I needed. Every step of the way, Carvana was easy to reach and responded right away. So far, so good! More
by 91tarheel
Employees Worked With
Justin and Nicholas
June 10, 2021
I thought everything went great until I had a small complaint/request and then I never heard back. I found that quite disappointing. I also did not receive a copy of the odometer reading I signed and I complaint/request and then I never heard back. I found that quite disappointing. I also did not receive a copy of the odometer reading I signed and I think it was incorrect. Overall I have found the employees polite and trying to be accommodating. I like the car okay. More
by Doc2464
Employees Worked With
Unknown
June 10, 2021
Carvana promised a car vending machine, 2 working keys, and a clean car. Vending machine = broken Keys - 1 of 2 works Detailing - horrible. Worst service and a clean car. Vending machine = broken Keys - 1 of 2 works Detailing - horrible. Worst service More
by Jay
Employees Worked With
D'Aira
June 10, 2021
Frustrating experience. Car was delayed a week. Car arrived with several cosmetic issues not disclosed on website. Had to be taken in to be repaired, now leaving me without use of the car even longer. arrived with several cosmetic issues not disclosed on website. Had to be taken in to be repaired, now leaving me without use of the car even longer. I have to go in for notary and rent a car, overall the online experience was much more work than purchasing from a dealership. Customer service and all employees were helpful but experience was not streamlined as advertised. More
by Thompson4
Employees Worked With
Matt-very professional
June 10, 2021
I’ve purchased over 20 vehicles and this was by far the best buying experience I’ve ever had. Stress free, simple, no pressure, delivered right to my house and the 7-day test drive with no questions asked best buying experience I’ve ever had. Stress free, simple, no pressure, delivered right to my house and the 7-day test drive with no questions asked if you decide to return the car. What else could you want. I was skeptical at first and thought the vehicles would be marked up significantly due to receiving a tailored buying experience, however Carvana’s vehicles are priced very competitive to the market and I really couldn’t find any markup compared to similar cars at a traditional dealership. Definitely a big fan of Carvana now and recommending them to all my family & friends for their next vehicle purchase. Thanks! More
by tylicausi
Employees Worked With
Kassondra
June 10, 2021
Had a wonderful and easy process with buying my car through Carvana! Customer service was excellent! Honestly wish I would of saved time and money and went through Carvana sooner. through Carvana! Customer service was excellent! Honestly wish I would of saved time and money and went through Carvana sooner. More
by Hmayle1317
Employees Worked With
Harrison
