Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
June 11, 2021
On the whole, the process went very well. I requested home delivery but was notified the night before that this dealer was short-staffed, and I could get it at the appointed time if I came in person, oth home delivery but was notified the night before that this dealer was short-staffed, and I could get it at the appointed time if I came in person, otherwise it would be several days later. So I drove there and all went really well. I had my mechanic inspect it. It needs work on the brakes and new spark plugs. I talked to the company that offers the limited warranty (SilverRock) and they were easy to work with as well. The only reason not to give 5 stars is that my mechanic found the oil level was way too high. I asked them to drain it back to the Full mark. I’m not sure who put the oil in but I feel like Carvana should have caught it. More
by mareynolds27
Employees Worked With
Brennan Dickerson
June 11, 2021
My delivery was late a week and then I was asked if I could pick the car up because they didn’t have anyone to deliver my car. My Jeep had some missing things that should come with the Jeep, like the jac could pick the car up because they didn’t have anyone to deliver my car. My Jeep had some missing things that should come with the Jeep, like the jack and other tools. Besides that the purchasing process was easy and very straight forward, also convenient. The sales Rep ( Charlie Campbell) was very helpful. More
by Mo
Employees Worked With
Charles Campbell
June 11, 2021
This was a very positive experience. I was kept well informed of everything happening from me picking the car I wanted through registration. Only thing I was not happy about. My car arrived unclean! informed of everything happening from me picking the car I wanted through registration. Only thing I was not happy about. My car arrived unclean! I would recommend Carvana! More
by berniboop
Employees Worked With
Vin, Hanna
June 11, 2021
Everything was great. Documents were easy to sign, delivery was on time and there were no hitches in the process. Would recommend to anyone wishing to purchase a used car. delivery was on time and there were no hitches in the process. Would recommend to anyone wishing to purchase a used car. More
by m4751b
Employees Worked With
na
June 11, 2021
Great experience!!!!! Would reccomend to anyone and will do it again. Car was clean and just like pictures!!! Great service by employee and no hassle!! do it again. Car was clean and just like pictures!!! Great service by employee and no hassle!! More
by Jvissage
Employees Worked With
Spartina
June 11, 2021
Today we completed the final step of our purchase. I couldn’t be happier with my purchase, the service, the delivery of my new car, selling my previous vehicle, and even the licensing! Every step was couldn’t be happier with my purchase, the service, the delivery of my new car, selling my previous vehicle, and even the licensing! Every step was fabulous! Tia delivered and was very professional and knowledgeable. Customer service has been top notch as well!! We will share with friends and family and will return for our future vehicles!! Thank you carvana for making a purchase/trade in so fabulous!! More
by a4gvn1
Employees Worked With
Tia
June 11, 2021
Was overall impressed. No hassle. No salesman badgering. They did cancel my first delivery the day prior and had to be rescheduled and as late spots were already scheduled was over a week until the next eve They did cancel my first delivery the day prior and had to be rescheduled and as late spots were already scheduled was over a week until the next evening spot. But other than that would have given 5 stars. Overall really happy. More
by Amberstocco
Employees Worked With
Don’t recall her name but very nice
June 11, 2021
I only used one star because that is the lowest I could give. Trying to buy a car in another state. Their requirements added $1000 to the cost and 3 days of my life driving the car to the other state and give. Trying to buy a car in another state. Their requirements added $1000 to the cost and 3 days of my life driving the car to the other state and transferring the registration there. Might be good for easy transactions but they refused to accept a power of attorney for delivery which started the whole deal to unravel. After a day of trying and $1000 of costs, I gave up and cancelled the transaction. No options to avoid their rules. They set deadlines for everything due to them. I broke down and am buying a car from a dealer jumping through about half the hoops and significantly lower price for an equivalent car. More
by fedupwithcarvana
Employees Worked With
NA
June 11, 2021
This was an awesome experience! The car vending machine was really cool to watch, they even had a gift bag for my daughter when I came to pick up the vehicle. was really cool to watch, they even had a gift bag for my daughter when I came to pick up the vehicle. More
by Ianv1989
Employees Worked With
Jason
June 10, 2021
As a first-time car buyer who was hesitant to go through the buying process, I AM OVERJOYED. From selection to delivery to customer service, this process was so smooth. Delivery was slightly late but that' the buying process, I AM OVERJOYED. From selection to delivery to customer service, this process was so smooth. Delivery was slightly late but that's Chicago traffic for you. Noticed a slight scuff and SilverRock is taking care of it this week. Cannot recommend Carvana enough, I'm obsessed. More
by kristenbrito
Employees Worked With
Can't remember
