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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 12, 2021
The buying experience was incredibly simple and i was very surprised how helpful the Carvana team was with my questions and doubts. Loved it all. very surprised how helpful the Carvana team was with my questions and doubts. Loved it all. More
by ama009
Employees Worked With
Can’t remember the name
June 12, 2021
The process in purchasing my Jeep went smoothly. The couple of hiccups once I received the Jeep was handled promptly by Carvana. I would recommend purchasing a car from Carvana. couple of hiccups once I received the Jeep was handled promptly by Carvana. I would recommend purchasing a car from Carvana. More
by SKU
Employees Worked With
Keishawn
June 12, 2021
I’ve never bought a car online before, it was so easy and with no stress. I love Carvana!! Will go to Carvana again and will tell everyone to come here first. with no stress. I love Carvana!! Will go to Carvana again and will tell everyone to come here first. More
by Frizb
Employees Worked With
Leonardo,
June 12, 2021
What a great experience! I sold a minivan to Carvana and it was not only super easy they also paid me $3000 more than CarMax offered. Two weeks later I purchased a Kia Soul from Carvana after a number of tr it was not only super easy they also paid me $3000 more than CarMax offered. Two weeks later I purchased a Kia Soul from Carvana after a number of traditional dealers had tried bait and switch tactics on me. My wife and I couldn't be happier with our experience or out new vehicle. More
by dalton.justin
Employees Worked With
Sebastian
June 12, 2021
I have terrible credit carvana still got me the car that I wanted at a decent payment is very little down. It’s an extremely nice car I think I brought her to me was wonderful everybody on the phone was won I wanted at a decent payment is very little down. It’s an extremely nice car I think I brought her to me was wonderful everybody on the phone was wonderful More
by bvulgy
Employees Worked With
Don’t remeber
June 12, 2021
Finding a vehicle which would fit my budget and lifestyle, yes Carvana did manage to create a great database to search from. However, that is the only reason they get a star at all. If you purcha lifestyle, yes Carvana did manage to create a great database to search from. However, that is the only reason they get a star at all. If you purchase a vehicle from Carvana, expect zero communication. You will not know what is going on with your purchase whatsoever! When you try to call them or their maintenance partner, Assurant, expect to wait on hold for 30+ minutes, each time. My vehicle was delivered to me on 4/2. Today is 6/12 and I still have yet to receive registration or a license plate. The vehicle was delivered completely filthy and even with some items of the previous owners in it still. They sent an email stating they would be sending me a $50 Visa card to clean the vehicle, this never happened. I have been pulled over because I still do not have registration or a license plate, and Carvana still cannot provide helpful information. Now to top it off, the warranty I paid extra for has no facilities near me... I have been fighting the last week with Carvana and Assurant for a refund for a service I have never used, and have only been able to sit one hold for 20 minutes(no help), 40 minutes (no help) and my current call is at 22 minutes, but I am not giving up this time. I don't care if I die on hold for this company, I am gonna force someone to talk to me and make this right. So yes, you can get a vehicle quick, but be ready to drive a hot/stolen vehicle forever until Carvana stops dragging a$$. More
by InaBobina
Employees Worked With
None... I can't get anyone to answer the freaking phone!!!!!
June 12, 2021
If only everything in life could be THIS easy and stress free! ;) What a great experience! I definitely enjoyed the convenience of shopping online and having my new ride be delivered to me! The Customer free! ;) What a great experience! I definitely enjoyed the convenience of shopping online and having my new ride be delivered to me! The Customer Service Rep and Delivery Guy were very patient, professional, and answered ALL of my questions. Also, the communications that I did receive were timely and necessary. No pressuring texts or emails EVER during the entire process! I HIGHLY recommend Carvana and will likely be a return customer in the years to come! Keep up the good work Carvana! You guys ROCK! More
by Canton, OHIO
Employees Worked With
I DONT RECALL
June 12, 2021
Awesome experience. In addition to getting the car that I wanted, at the price that I wanted, with the convenience that was required, I also had the pleasure of working with there support organization to cor wanted, at the price that I wanted, with the convenience that was required, I also had the pleasure of working with there support organization to correct the minor issue with the automobile within the 100 day warranty time.. Sofia Davis in Tempe coordinated all the work to correct the problem within a few hours.Excellent experience overall. More
by Al
Employees Worked With
Joan (Birmingham), Sofia Davis (Tempe)
June 12, 2021
It was a little wait before my car was delivered, and there were some hoops to jump through in order to finance on my own, but the overall experience was overwhelmingly positive. The outage of mind offer there were some hoops to jump through in order to finance on my own, but the overall experience was overwhelmingly positive. The outage of mind offered by having 7 days to drive the car before committing was wonderful. More
by RunsHisMouth
Employees Worked With
Hannah
June 12, 2021
Best experience buying a car I’ve ever had. Extremely customer friendly. The selection is extensive and the vehicles are in great condition. All scratches/chips/fading is shown on the app/site. Will defi customer friendly. The selection is extensive and the vehicles are in great condition. All scratches/chips/fading is shown on the app/site. Will definitely buy from Carvana again More
by KeithB
Employees Worked With
Sebastian
