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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 13, 2021

I have always been very apprehensive with car dealerships and car sales men in general. I dislike the haggling, the back and forward that takes place in trying too agree on the best price/deal for the vehicl More

by Mamita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Chavis
June 13, 2021

This was the easiest car buying experience I have ever had. Excellent job! Ace who delivered my car was exceptionally helpful. He answered all of my questions. More

by will.braun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace
June 13, 2021

Never buying a car at a dealer again. Easy breezy CARVANA! Website is intuitive and easy to use. Process was seamless, Love my "new" car! More

by evahotchkiss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall names
June 13, 2021

The car buying process was very easy compared to going to a dealership. I signed my contract immediately and verified my funds available the same evening. The part I did not like was the car delivery. S More

by Jasonthanson07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know their names
Jun 18, 2021 -

Carvana responded

We appreciate you taking the time to share your concerns with us. Carvana strives to service as many customers as possible, and in order to do that we do utilize a third party transport company for those customers that fall outside our local delivery zones. With this process, it can take an estimated 5 - 15 business days for your vehicle to be delivered. It pains us to know that your delivery was not as seamless as it should have been, and for that we sincerely apologize. The vehicle arriving with a dead battery is inexcusable. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

June 13, 2021

Great buying experience, really easy! Thank you for the great customer service and delivery. The day of delivery was I was contacted to text pictures that were required and then I was able to get drive! More

by rodriguezv90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jellica
June 13, 2021

Great experience! The easiest car buying process ever. From start to finish it was flawless, everyone was professional & very polite. No high pressure sales practices, no gimmicks, no run around with craz More

by JM3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall
June 13, 2021

I am leaving a review for the Las Vegas staff - they were amazing and helped me get my vehicle before the scheduled date so we could drive it back to Washington state! I would only recommend that if y More

by pamberfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Las Vegas Staff
June 12, 2021

Best car buying experience ever . Buying a car usually causes me great anxiety. This is wonderful on so many levels . I highly recommend ! Little to no issues . More

by volntn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
June 12, 2021

Overall 100% satisfying process. Would highly recommend versus walking in any dealership ever again. Service is provided with you in mind. Most impressed with vehicle quality. More

by mrowld3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson
June 12, 2021

The process was seamless & easy. Delivery was right on time too! Mt 2018 Ford Escape came in beautiful condition with no surprises. Definitely would purchase through Carvana again. More

by gabbers8188
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
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