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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 26, 2021

Easy start to finish. Very happy customer! Car had pretty bad tires and they replaced with brand 75k mile cooper's. No hassle. More

by Geo3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mostly handled via app, very little customer service needed
June 26, 2021

Pleasant experience, everyone I communicated with was very courteous and professional. All questions I had was answered in a timely manner More

by kgmartin42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
customer service
June 26, 2021

I have in the past purchased several vehicles from carvana. However this experience was bad. Not only was the truck very dirty, there were several issues with it too that should have easily been che More

by mlund
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember her name.
Jun 29, 2021 -

Carvana responded

Thank you for submitting feedback detailing your recent Carvana experience. We would like to thank you for coming back to Carvana for a second time, but we are so sorry to hear that your experience was less than perfect this time around. Please accept our apologies for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. There is absolutely no excuse for the condition of the vehicle at the time you received it, and we are so sorry for the additional inconveniences that occurred while trying to get the vehicle repaired. Carvana holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1-800-333-4554 if there is anything additionally we can do for you.

Jul 14, 2021 -

mlund responded

Hello I was supposed to receive via email a $100 inside and a $100 outside detailing voucher. I have yet to receive those vouchers and am hoping this can be remedied asap. Please let me know the status. Thank you Mike Lund

June 26, 2021

This was by far the easiest and best experience I have had purchasing a new vehicle. They made it very simple and explained every process. I will definitely buy my next vehicle from them and I've been spr More

by tracyb8864
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce- the delivery guy
June 26, 2021

Great stress free experience and I found the car I wanted More

by Timothy Wiggins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales team & delivery person
Jun 26, 2021 -

Timothy Wiggins responded

Great stress free process! And I got the vehicle I wanted.

June 26, 2021

Every person I spoke with regarding my purchase was extremely helpful. Great experience, great service. I would recommend to anyone. More

by staceyrenejoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Any one I spoke to provided great service
June 26, 2021

I am so happy I bought my car through Carvana as this was the best car buying experience ever. From start to finish, everyone was incredibly helpful, patient, & friendly. The whole process was easy & smooth, More

by kgebhardt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katlyn Foley, Guadalupe Ramirez
June 26, 2021

I enjoyed the experience, mostly. The experience of selling and buying a car with Carvana was easier than any experience I have had purchasing a car. The only frustrating thing for a person with litt More

by kiminalabama35209
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginny Cavett
June 26, 2021

Now that I have the car, I can tell others that I would do it again, however during the experience I became very frustrated. At first I felt a huge rush to get everything that they needed to get the car t More

by gaylapm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember any specific names
June 26, 2021

I'm never going to a car dealership again! Best car buying experience ever! I would recommend them to anyone looking to buy a car. More

by ginarfr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby (delivery man) was great!
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