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Carvana

Tempe, AZ

3.4
10,128 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 26, 2021

The idea of having an advocate is good,however why keep changing the advocate each time I speak to someone ?,why not use the same darnn person? More

by therbert501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the names of any of the people except the two who delivered the vehicle and they are April and her supervisor whose name now is Escapes Me
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Jun 28, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We apologize if you felt that it was frustrating to discuss your situation with a different customer advocate each time you called in. We will use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554. Thank you for choosing Carvana.

June 26, 2021

The process was very easy and quick the only issue that we have had is that there are a quite a few things on the car that she have been fixed before us getting it so we have had to take it to a dealer to More

by mom2halen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name of person I talked with
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June 26, 2021

My experience was absolutely amazing! They were so helpful with everything, made the car buying process so easy. More

by bowsky1986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelleni
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June 26, 2021

Very nice experience buying from this dealership even though we had one delay in delivery. More

by rivetman932
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name.
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June 26, 2021

They made the process very easy and convenient. I was very pleased with the car buying experience and would recommend Carvana to family and friends. More

by WSPARROW63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
June 26, 2021

Not the experience Carvana advertises. My order for a 2016 Ford Escape was delayed 3 times for a total of 17 days. First it was a dead battery that was going to take a week to replace (?!). Then they d More

by jw138138
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phone rep
Report | Print
Jun 29, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. Carvana holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1-800-333-4554 if there is anything additionally we can do for you.

June 26, 2021

They have a good business model, but my request to add my spouse to the paperwork was repeatedly missed. Now its been impossible to get this done so I am giving up. My last call to customer service ended wit More

by ce
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelby
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Jun 29, 2021 -

Carvana responded

Thank you for taking the time to provide us with your feedback. Here at Carvana, transparency and reliability are paramount to the overall customer experience. We are sorry to hear about the miscommunication that transpired regarding your vehicle’s registration paperwork. We encourage each of our advocates to establish clear lines of communication with each of our customers so as to avoid any confusion. We will use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554.

June 26, 2021

Pleasant process...did not have to deal with, "Let me ask my manager" or look at a stupid "4 square"...or listen to the typical drivel about problems with my trade in. Great process - I will buy again from More

by Sid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus
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June 25, 2021

Everything was good and fast until delivery, Had to wait another three days. But outside of that I’m glad I made my choice.Carvana More

by snook51972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
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June 25, 2021

Very happy with experience! I love my car and the process was simple. More

by Lesfrench08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
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