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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 27, 2021

I have purchased several vehicles from Carvanna and every experience has been good. I like the 7 day return policy, and the no dealership hassle. The rates now are as low as the dealerships so wins all aroun More

by Cocoa2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
June 27, 2021

So I bought a Passat and was on vacation with my family all lights came on in dash and lost power several times. I called Caravan and the problem wasn't fixed I've only owned the car for 28 days the Fact t More

by Dale
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah
Jun 28, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with leadership and our dedicated advocates to resolve your concern. We are thankful you took the time to share your personal experience.

Jun 28, 2021 -

Dale responded

So i dealt with a supervisor and he think its no big deal to miss things on an inspection and he has not and wl not resolve the issues. I would appreciate the mechanical qnd the issues fixed and qiut the excuses.

Jun 28, 2021 -

Dale responded

Hello still waiting for the issues to ne fixed and for Carvana to finally take responsibility and trat customers with dignity and respect which carvana lacks. So many customers of bad reviews. Fix the problem and that constitutes good customer service

June 26, 2021

The car buying experience was great. Once I got through the underwriting steps everything went smooth. I would highly recommend Carvana on your next car purchases. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My delivery driver
June 26, 2021

Easy, efficient and best of all- huge time saver. Highly recommend More

by Chibuy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
June 26, 2021

My experience was great. Someone was in contact with me whenever needed. Everything went smoothly and fast and I got to schedule it within my busy schedule. Buying a car was so convenient with carvana. More

by Brandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastián,
June 26, 2021

Easy to work with, the staff never tried to upsell and got me exactly what I wanted as seemless as possible! Great service and experience More

by codyff20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
June 26, 2021

Very easy to search for my vehicle, everyone that I talked with was friendly and helpful! More

by harley911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea, several.
June 26, 2021

The pre-order process took a little longer than what I was expecting, but once the car was available to be viewed and purchased the rest of the process and the delivery went smoothly and as was expected. More

by RCN2A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
June 26, 2021

I had an amazing experience! The whole process was absolutely amazing and everyone was so helpful! Kyle delivered my car he was so nice and helpful More

by Jasesgirl2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
June 26, 2021

This was the best and easiest way to buy a car. It was all hassle free my delivery driver was awesome. I will most definitely buy another car off of Carvana More

by toddfoutz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery driver
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