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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

July 01, 2021

This was way easier that I expected and the service was incredible, they helped me with all the questions I had and I would definitely recommend it. More

by ivan.justin.garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
July 01, 2021

The online process was smooth. Getting the car delivered The online process was smooth. Getting the car delivered a nightmare and never happened. Communication with the client is horrible , logistic to More

by gemmgo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember any name
Jul 01, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana experience. Carvana prides itself on providing excellent customer service and having a streamlined car buying process. We are truly sorry that we fell short of this. We want to ensure that every customer has an exceptional car buying process. This starts with meeting the deadlines we set and providing accurate timelines. The last thing we want to do is inconvenience a customer in any way with a delay, in addition to having to go through the After Sale Repair process. After reviewing your account, it does look like you are actively working with our Post Sale team to have your concerns addressed. Once again, we are truly sorry for the issues you encountered and we appreciate your patience through it all. Please do not hesitate to reach out if you have any further questions or concerns.

July 01, 2021

This was absolutely the best, easiest car buying experience of my life. And my delivery guy was awesome - I'm sorry I don't have his name to give him proper credit for doing an awesome job. Great co More

by Happy Camper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Awesome Delivery Dude
July 01, 2021

This was the single, most amazing car buying experience I have ever had in my life! The whole experience has been overwhelmingly easy and awe-inspiring. It was stress-free, and I was excited and surprised a More

by Lala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrell Quinn
July 01, 2021

Seamless experience! Easy process; great selection and amazing customer service during the entire sales process! I would highly recommend Carvana! The future of buying cars More

by MsT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone
July 01, 2021

The new futuristic way of buying a car, & it was by far the easiest transaction! Would definitely recommend to anyone. I’m more than satisfied with my brand new car!! From here on out I will only be using More

by samona.mcmillian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
July 01, 2021

The entire process of using Carvana to find my car was awesome! I had owned a 2014 vehicle that I loved and it was loaded. The brand had discontinued the type vehicle and I started looking for a 2019 or More

by lljean1949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isabella, Kashia, and a dozen others I can't remember the names (I have always been bad at name memory, sorry!)
July 01, 2021

Great customer service. Answered any and all of my questions. More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
June 30, 2021

This was the easiest transaction we have ever experienced. I would not buy another car any other way More

by Malloyreid1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
June 30, 2021

A/C in vehicle does not workTjought there was 150 point A/C in vehicle does not work Tjought there was 150 point inspection? Staff is nice but powerless , refers me to PepBoys on a 47000 purchase? More

by Enavalany
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who
Jun 30, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

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