Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
July 02, 2021
We received an offer for our vehicle June 16th. It is now July 1st and we still haven't been able to get an appointment set up for them to take the vehicle and pay us. They asked for pictures of the odo now July 1st and we still haven't been able to get an appointment set up for them to take the vehicle and pay us. They asked for pictures of the odometer, the registration, the owner's driver's license and the payoff information. All of that information was provided and they asked for 24 to 48 hours to verify it. The photos were uploaded June 17th and we're still waiting. Several text messages to Carvana customer service didn't get results even though they claimed to have checked into the delay and bumped us up to the front of the line. That didn't happen. They couldn't tell us why there was a delay or give us any information other than it would take 24 to 48 hours, blah, blah, blah. We got tired of waiting and the run around and sold the vehicle to Carmax the same day we got their offer. It couldn't have been easier. Carvana is a joke. More
by diann
Employees Worked With
Sebastian
July 01, 2021
Quick and easy process to buy and order the car. The third-party deliverer gave me an estimated time by which it should come and he came at the right time. I've had my car for a week and got it inspecte third-party deliverer gave me an estimated time by which it should come and he came at the right time. I've had my car for a week and got it inspected, the car has no issues with it. The only thing I would say is that the car's interior could have been cleaned better. It's not fun to see someone else's hair in the door pockets and have sticky stuff in the cup holders. However, I reached out to carvana about this AS SOON as I received the car. They'll send me a gift card to take care of the detailing when I officially accept the car. I was hesitant at first buying a car this way, but it all turned out just fine. I would have given 5 stars if they tried to detail my car properly before sending it out. More
by kyragray003
Employees Worked With
n/a
July 01, 2021
Overall it was a good experience. My only issue was that the car was delayed and not delivered on the date promised. It was delivered about 5 days later. I liked the convenience of buying online and havin the car was delayed and not delivered on the date promised. It was delivered about 5 days later. I liked the convenience of buying online and having it delivered versus going to a car dealership. More
by staceydillard19
Employees Worked With
Don't remember any names
July 01, 2021
The best car buying experience I have ever had. I looked at the options online and selected my car. I got financing and made the deal on Wednesday. I had my new car by Friday at noon. I highly recommend Car at the options online and selected my car. I got financing and made the deal on Wednesday. I had my new car by Friday at noon. I highly recommend Carvana. More
by Jeff
Employees Worked With
John
July 01, 2021
First online car purchase for me. No local lot had a car that worked for us, so we turned to Carvana. After a week of searching Carvana, a car that was perfect for us. Within a week of purchase, the car arr that worked for us, so we turned to Carvana. After a week of searching Carvana, a car that was perfect for us. Within a week of purchase, the car arrived. The process was incredibly easy, and I don’t think we will ever shop used car lots ever again. Such a great experience! Thanks, Carvana! More
by Sibleysound
Employees Worked With
Bryan (I think)
July 01, 2021
Very pleasant experience. Kept in contact all along the way. Found a nail in the tire of the car I bought right before delivery and they had it taken care of before they dropped it off. 100% painless exper way. Found a nail in the tire of the car I bought right before delivery and they had it taken care of before they dropped it off. 100% painless experience and we will be buying there again in the future More
by BK Autoworks
Employees Worked With
Katie (the driver)
July 01, 2021
Demi did her best to make the delivery of my car a pleasant experience. The vending machine was not working, but that was not something I really cared about. pleasant experience. The vending machine was not working, but that was not something I really cared about. More
by Jistwan
Employees Worked With
Demi
July 01, 2021
Several issues with this purchase. It was delayed and the car has several cosmetic issue that were not listed on the website. Carvana is going to fix it but it's a hassle to have it in a body shop two weeks car has several cosmetic issue that were not listed on the website. Carvana is going to fix it but it's a hassle to have it in a body shop two weeks after getting it. This is my third purchase and it was not as good as the first two. More
by elliottjohn3
Employees Worked With
Tylan
July 01, 2021
Wow what an amazing experience no hassle , stress free purchase found exactly what I was looking for couldn’t be more happier that I went through Carvana purchase found exactly what I was looking for couldn’t be more happier that I went through Carvana More
by Jesus08chairez
Employees Worked With
Sebastian ,
