Carvana

The car quarter panels was dented so it pushed my delivery date back 2 weeks When the new delivery date it was cancelled because the car was sitting in Ohio During the first week of ownership I dis delivery date back 2 weeks When the new delivery date it was cancelled because the car was sitting in Ohio During the first week of ownership I discovery the convertible motor is broken That should of been in the discovery of defects and it wasn’t I was promised a $250 and haven’t received Since the convertible top has to be repaired I have to pay the $50 deductible There are no shops in my area that are qualified to repair a Nissan convertible top So all in all I am disappointed in the whole customer service experience More

The whole process from start to finish was stressful. There were good things that happened, they missed the mark on the overall customer service. I was not properly told what to do after getting the car. There were good things that happened, they missed the mark on the overall customer service. I was not properly told what to do after getting the car. The hand off part needs to be done better! They gave me the wrong fedex shipping label to mail in my vehicle title application. There was Missing items from the car, the Nissian First Aid Kit and the safety kit (getting a check for that, thank you). The online service is phenomenal. Next, I Found digs on the car that was not listed on the website, front left bumper. Perhaps the most stressful part of the whole purchase, the Philadelphia location did not charge my car before delivering the car. The Delivery driver, told me that the mechanics parked the car at the charging station, but didn’t plug it in. They offered to charge and deliver the car on Monday or Tuesday, that would mean that I would have to re sign the contracts. I wasn’t waiting anymore, I wasn’t driving at the time. I waited all week for this car, just didn’t under How they could fail at charging a car. Also, Would if i went to pick up the vehicle? There was only 9 miles of range. I live about 30 miles away! Why would you give a customer a car they just PURCHASED no gas or charge. I would’ve been stranded. This is my first electric car. Im trying to the do right thing in this beautiful world we live in, and reduce my carbon footprint. However, i was forced to get a tow to the nearest charging station; defeats the WHOLE purpose of getting an electric car... I was super stressed. I started to cry, because i was just not prepared for that. But i was able to get my NEW car charged. I love the car, i am still happy with the purchase. I just thought it was highly erroneous and unprofessional. From start to finish, the process was fair but it should have been Excellent. Please do better. I love the concept of the company. But for the future of your company. Hire more electric car PROFESSIONALs who KNOW or have BETTER products knowledge. Every one of your employees should have excellent product knowledge and if they don’t you need to train them better. More

This is the second vehicle I have purchased through carvana, my first time was awesome. This time was not! Still trying to figure it out. I didn’t like the car that was sent out so I am trying to do an carvana, my first time was awesome. This time was not! Still trying to figure it out. I didn’t like the car that was sent out so I am trying to do an exchange. I have been on the phone with Carvana atleast 20 times the last few days and everyone I talk to tells me something different! I just want a date of when the first car will be picked up so the other car can be sent out. I’m almost ready to cancel the entire thing this process has been going on for a month now. More

0/10 would not recommendMy vehicle arrive late after a 0/10 would not recommend My vehicle arrive late after a last minute reschedule on Carvana's part. I was left without a car for 3 days because of this 0/10 would not recommend My vehicle arrive late after a last minute reschedule on Carvana's part. I was left without a car for 3 days because of this. When I reached out to their advocates there was no remorse or attempt to solve. The day of the actual delivery, the delivery driver was late causing my work day to be interrupted because of Carvana again. Upon receiving the vehicle it was very apparent that it was not as described online. The car advertised had leather seats, the car that arrived had cloth. After expressing this to the delivery driver, he argued with me about it until I pulled up the add to show him. Afterwards, he let me know there was nothing he could do about it I would have to call in and could return the vehicle at the end of the 7 day trial period. That same day I noticed the windshield was cracked, the car was disgustingly filthy, it also did not have dual power seats as described. The last straw was when the gas door was also broken. It was supposed to be a push release and that mechanism was broken. When I called in again, the agent was so ridiculous about it I gave up on the entire company. Fearful they would try to pull even more nonsense I let them know they needed to pick up the car I was done with Carvana. They picked it up yesterday and I breathed a sigh of relief knowing I dont have to deal with them any longer. Its not worth the headache, dont use them. More

My order was constantly being canceled and delayed because their staff did not send me the forms on time and did not understand procedure for the insurance I had. I have been told by multiple people t because their staff did not send me the forms on time and did not understand procedure for the insurance I had. I have been told by multiple people that forms were sent when they were not, were not received when they were, and procedure were in place that actually were not. I often has to speak to multiple people about the same issue before any resolution occurred. They make buying a car very easy- up until you actually want to buy a car. Basically, never have a problem, their customer service is uninformed and unhelpful. More