Carvana

Nothing but broken promises, had to pay money out of pocket for repairs they said would be refunded. Some 150 point inspection. Buy from local dealer pocket for repairs they said would be refunded. Some 150 point inspection. Buy from local dealer More

The car was advertised as no accidents, but the drivers side door showed signs of paint work and the remote mirror and door lock did not function on the drivers side. This car had less then 40 thousand mil side door showed signs of paint work and the remote mirror and door lock did not function on the drivers side. This car had less then 40 thousand miles, yet the front seats were in terrible condition. Their website did not have a lot of photos of the seats, so that may have been on me to really look at them. They used a cleaning solution that left a really strong odor that made the car a bit tough to drive with the windows open. I needed up having them pick up the car 2 days later. The car did look nice on the outside, and if they had mentioned the door damage, and had taken the time to fix the small items in the door, I may have kept the car. They did pick it up quickly with no hassles and I am expecting a refund of my deposit. It may be a new way to buy a car, but I am a bit skeptical of the vendors prepping the cars for them. I’m More

After reviewing hundreds of cars on their website I took the plunge and purchased a 2017 Toyota Highlander XLE. The car was nearly perfect in all the photos, with only one little ding and a spot where ther the plunge and purchased a 2017 Toyota Highlander XLE. The car was nearly perfect in all the photos, with only one little ding and a spot where there were hairline scratches. We did all the online paperwork and waited for delivery. An agent finally called and said they were having trouble getting the car to our location in Maine and asked if I would be willing to drive to New Hampshire to pick it up. We made arrangements for the pickup two weeks from that call. That was the soonest they could do it. So yesterday, I took a day off from work so that my wife and I could drive almost four hours to a Home Depot parking lot in New Hampshire to get the car. When the carvana flat bed pulls in the driver gets out and was very pleasant. He take the vehicle off the flat bed and we walk around the car. There are literally dozens of dings and scratches on this car. Not little parking lot dings, full on scrapes and scratches. The driver looked it over with me then looked at the photos and agreed that this was not how it was supposed to be and stated the damages must have been by a third party during shipping. So at this point we started looking at the inside of the car. Never have I looked at a used car for sale that wasn't detailed. The car had splatter on the seats from kids spilling some type of liquid, hair all over the carpets, potato chips under the seat, dirt everywhere. Now I am perfectly capable of cleaning a car and this was not a deal breaker, but you shouldn't be paying 33k for a car that you have to take home and clean. So after all the observations I called and spoke to a representative. She was very nice and apologetic. After waiting on hold while she spoke to a manager, she came back and stated that they could give me a coupon for $100 towards a detailing and that the exterior damage could be repaired by the body shop of my choosing after I submit claims to their third party warranty company and after the claims are approved. I am not going to pay full asking price and HOPE that their third party company will go good for the damage. There was no offer to make it right, no offer to help me get a different Highlander, nothing other than an I'm sorry. They could have said something like hey we royally screwed up and we are going to give you $500 voucher toward a different vehicle or something, but nope. I wasted an entire vacation day, eight hours of driving, money for food and gas, and three weeks waiting for this car... only to get an I'm sorry. More

Every situation is unique and I am sure there are plenty of good experiences with Carvana, but mine was less than ideal. After deciding to trade my car in with them, I had to call Carvana to ensure that so of good experiences with Carvana, but mine was less than ideal. After deciding to trade my car in with them, I had to call Carvana to ensure that something was entered correctly on my order. I spoke with an agent who helped get everything solved. Next thing I know, this agent is texting me from his personal device to ask me if I wanted to be friends with him on social media and he proceeded to flirt with me. I was shocked. My personal information was supposed to be secure, but it was taken by this employee and used inappropriately. I went to management with screenshots and my concerns, asking them for help to ensure me that my personal data was secure and not at risk. Management was very rude and did not offer much in the form of assurance. The ordeal was dragged out for several days. Not once did Carvana offer to make the situation right by offering even the slightest reduction in the price of the car, or something to make up for the trouble. At this point, going to a dealership would have been easier. To add insult to injury, when I picked up the new car, it had body damage that was not noted on the listing and they also put temporary plates on that were set to expire in 2 days. Not sure if I am keeping the car or not. Don’t feel great about doing business with a company who has this kind of customer service attitude. They did offer to fix the body damage, so that is something. I will let you draw your own conclusions. Sounds like some people have flawless experiences with this company and others have terrible ones. Does not seem to be a whole lot of in between… More

Car was delivered with scratches on paint, and bad breaks. Very disappointed with this purchase because caravana did not want to repair the issues that where no fault of mines. Car was supposed to be breaks. Very disappointed with this purchase because caravana did not want to repair the issues that where no fault of mines. Car was supposed to be detailed and checked for issues before delivery and it was not. More