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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 04, 2021
Very bad experience with Carvana, at the beginning everything seem smooth, I picked a car I liked, I signed the contract submitted all the paperwork and then it was scheduled to be delivered, one day everything seem smooth, I picked a car I liked, I signed the contract submitted all the paperwork and then it was scheduled to be delivered, one day before the date, the ask to reschedule because a logisitic problem, second reschedule two weeks later one day before they send text to reschedule again, I call them to see what was going on and they said the car did not meet their expectations, to be honest this sounded very unsincere is more than likely their partner sold it, even when I had a contract with them, they ask me to look for other cars and I told them no, I did not wanted anything anymore, the experience may have been similar, so I decided to go to an agency and get the car I wanted, they just made me waste my time, never trying Carvana again. More
by hektop
Employees Worked With
virtual and human no name
September 04, 2021
I was totally dreading looking for a new vehicle. Carvana made it so easy! Best experience ever!! I will use Carvana for all my vehicles! made it so easy! Best experience ever!! I will use Carvana for all my vehicles! More
by kat122668
Employees Worked With
Cannot remember any names. The only person I dealt with was the delivery guy and he was super nice.
September 04, 2021
My purchase was super easy and I LOVED not having yo ho to a dealership and spend 4 hours or more to purchase a car. The best part is I don’t face to go to the license branch. Carvana takes care of that to a dealership and spend 4 hours or more to purchase a car. The best part is I don’t face to go to the license branch. Carvana takes care of that for you!! More
by Princess Di
Employees Worked With
Riley Dewing
September 04, 2021
Everyone I spoke with was so kind, helpful and knowledgeable! The gentleman who delivered my car was also amazing! I would recommend Carvana to anyone looking to buy a really good car without all knowledgeable! The gentleman who delivered my car was also amazing! I would recommend Carvana to anyone looking to buy a really good car without all the fuss and hassle of a regular dealership. Keep up the great work Carvana! More
by blevins2684
Employees Worked With
I don’t remember names! I’m so sorry!
September 04, 2021
Holy Moly, what an amazing experience. I can not say enough within the space given.. If you need a car, go Carvana! From the moment that I started looking, I got help, once I decided to purchase, the pr enough within the space given.. If you need a car, go Carvana! From the moment that I started looking, I got help, once I decided to purchase, the process was amazing. The customer service is second to none and I worked for Apple for years, they should take note of how it is done. Drop off was fantastic, the purchase was easy and everything since has been amazing, including the car which was just what was advertised. More
by jaredharmon65
Employees Worked With
multiple
September 04, 2021
While the car buying experience was fantastic the delivery aspect was not. I have 4 stars purely because of the quality of the customer service staff and the condition the car was delivered in. They delivery aspect was not. I have 4 stars purely because of the quality of the customer service staff and the condition the car was delivered in. They lose a star since my delivery was delayed 3 times! Would I buy a car from carvana again? Maybe, depending on the vehicle. Had it if not been for the amazing customer support I would have cancelled the order after the 2nd delay More
by James C
Employees Worked With
I forgot their names
September 03, 2021
2nd purchase Happy with vehicles Not happy with damage 2nd purchase Happy with vehicles Not happy with damage disclosure Can’t look at photos close enough to determine extent of flaws. Disappointed 2nd purchase Happy with vehicles Not happy with damage disclosure Can’t look at photos close enough to determine extent of flaws. Disappointed with follow up on concerns. More
by Rp65elky
Employees Worked With
Rafael
September 03, 2021
Listing said Ford XLT but it was actually an LT. Down payment info never said it had to be a checking account so there were issues with the initial payment processing. payment info never said it had to be a checking account so there were issues with the initial payment processing. More
by lkeis13
Employees Worked With
Unsure
September 03, 2021
Carvana is a busy introvert's dream. I was able to trade in my vehicle and purchase a new one online while attending virtual meetings. The process was user-friendly, fair, and totally awesome. in my vehicle and purchase a new one online while attending virtual meetings. The process was user-friendly, fair, and totally awesome. More
by Busy Introvert
Employees Worked With
Kristen
