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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 08, 2021
Great customer service, process was not too long, bests going to a dealership sitting all day to be turn down, the whole staff had great customer service going to a dealership sitting all day to be turn down, the whole staff had great customer service More
by jazziej36
Employees Worked With
Morgan
September 07, 2021
My delivery (which I initially had to set for 9 days after my order was confirmed due to my own work schedule) ended up then being delayed TWICE after my order was confirmed due to my own work schedule) ended up then being delayed TWICE More
by Kliss
Employees Worked With
Can’t remember
September 07, 2021
I had such an amazing experience buying a car from Carvana. The whole process was just SO EASY! I kept thinking it couldn't be this easy, could it? But it was! Total game changer for me. I can't Carvana. The whole process was just SO EASY! I kept thinking it couldn't be this easy, could it? But it was! Total game changer for me. I can't think of any reason why I would EVER go to a car dealership after experiencing Carvana!! I absolutely love my new car! The delivery man was also top notch. Everything exceeded my expectations. 5 stars ALL THE WAY!!! More
by tangerine72
Employees Worked With
Ra
September 07, 2021
This was by far the easiest way I have purchased a car yet. No hidden fees, no hassles, no pushy salesmen. Excellent! Thank you so much! yet. No hidden fees, no hassles, no pushy salesmen. Excellent! Thank you so much! More
by mmatteson01
Employees Worked With
I don't remember their names.
September 07, 2021
Descriptions and pictures were detailed and helpful in making selection decisions. the delivery person was very friendly, accommodating and knowledgeable. My only constructive criticism is the number of making selection decisions. the delivery person was very friendly, accommodating and knowledgeable. My only constructive criticism is the number of phone calls, emails and text messages from multiple different people. Many of these occurred during my work hours. It was unnerving not being able to determine if all these folks were legitimate. After I expressed concern about the amount of contacts, some being repetitive to previous emails or texts there seemed to occur less frequently. More
by Fran
Employees Worked With
unknown
September 06, 2021
Buying experience went pretty smoothly until I received my car some minor things needed to be done I was told submit receipts and I would be reimbursed 4 months later still waiting for check I don’t believ my car some minor things needed to be done I was told submit receipts and I would be reimbursed 4 months later still waiting for check I don’t believe will be coming overall happy with car More
by Hilltop
Employees Worked With
Check call history
September 06, 2021
I have purchased a car from Carvana and traded one in at the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake. This transaction happened in late June and they h the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake. This transaction happened in late June and they have yet to report their purchase of my trade in car to the DMV. This resulted in registration for trade in car being suspended and me facing fines and penalties. FOR THE CAR I DON’T OWN…. Carvana does. Representatives at Carvana assured me that they will transfer my old plates to the new vehicle but failed to do so. They just processed my car purchase as a new registration, while completely neglecting to do anything about car I traded in. They are now refusing to fix it, stating I must deal with it by going to the DMV myself. Not only do I get to partake in this “pleasurable activity”, current wait times are 1-2 months for an appointment, increasing penalties. Janette Jackson, ( “senior consumer advocate”) and every rep at Carvana I spoke to have admitted to this mistake and apologized but they are refusing to take responsibility and provide service that was promised. Truly a shame…. PLEASE STAY AWAY from them, it will only cost you time, aggravation, and money in fees and penalties when they overpromise, but underdeliver. More
by agatamacinkiewich
Employees Worked With
Janette Jackson
September 05, 2021
So, I've been buying cars for over 30 years. Always from the dealership. I always though that was the only way to buy. Since my purchase from Carvana, I will never buy from a dealership again. It was an the dealership. I always though that was the only way to buy. Since my purchase from Carvana, I will never buy from a dealership again. It was an amazing experience. Excellent customer service. Carvana even fixed a few things after a simple request. I enjoyed having my car a week to see if it was what I wanted. It was amazing. No pressure to keep and even kept informing me that my satisfaction was most important. I am going to purchase another vehicle in December. Guess who I will be going with? You got it. CARVANA all the way!!!!! More
by ARB
Employees Worked With
Don't remember
