Carvana

Carvana responded

Thank you for the honest feedback on your recent car buying journey. Here at Carvana, we aim to provide full transparency and hold ourselves accountable for any inconvenience that we may have brought upon you. It saddens us to hear that there was a delay in your delivery.  We encourage each of our advocates to establish clear lines of communication with each of our customers so as to avoid any confusion. After reviewing your account, we are relieved to find that you have already been in touch with a specialist and we have the ball rolling on rectifying this issue. If you still have any questions or concerns, please feel free to reach out to us at (800) 333 4554.

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

Gracie noyola responded

Its the principle it was convenient to go towards carvana because i work 12hr days each day so now i have to take time off to get this fixed because my car was not fixed the first time i shouldnt have to be worried about check engine lights coming on the same day it was delivered after being delayed 2 extra days and i am sure you all eill not reimburse my expenses for those rentals for those extra 2 weeks that yall had me waiting and nothing was fixed and i had to get the car inspected on top of that because "yall didnt have time " so the real question is , what was being done with my car for those 2 weeks then ?? Not happy at all ...

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.