
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Purchasing the car was easy and pretty simple. Getting the car delivered was a hassle. They delayed my delivery three times and it was frustrating. But I was happy when I finally got it. The logistics tea the car delivered was a hassle. They delayed my delivery three times and it was frustrating. But I was happy when I finally got it. The logistics team needs some work. I would also recommend having one person assigned to the customer to get more specifics and a better experience. Calling and getting a different person each time and re-explaining things is a hassle. More
I had a very pleasant experience start-to-finish dealing with carvana! My new-to-me-but-used Jeep Patriot exceeds my expectations, and the purchase process was fairly painless. with carvana! My new-to-me-but-used Jeep Patriot exceeds my expectations, and the purchase process was fairly painless. More
This is our first time ever buying a vehicle online and the experience has been amazing to say the least. We hit some road bumps on the way but the Team was so good and patient in helping me correct my own the experience has been amazing to say the least. We hit some road bumps on the way but the Team was so good and patient in helping me correct my own mistakes and see how things are going for us. Our Field Advocate Simone was so amazing. Not only did she put us at ease but she also made sure to address any concerns we had. Everything was done quickly and smoothly. Honestly would do it over again with Carvana. Thankful for this experience More
i just dont like the fact that you have to call 5-7 people to get something done right .this is my first time buying like this and it was good . but my car said 10 miles and guy said truck to big so he people to get something done right .this is my first time buying like this and it was good . but my car said 10 miles and guy said truck to big so he had to drive it to me , that was 70 miles but car had 270 about when dropped off , so carvan i really dont think 100 credit is ok for my mileage , still waiting for a call back about that and if i put over 400 on my 7 day test you would charge me 1.00 per mile , so i think you owe me at least 190.00 not 100 .. so take care of the customer .. More
The process of browsing the website is easy enough. However the vehicle delivered (2016 Jeep Patriot) arrived with squealing brake pads, the change oil light flashing, and a transmission that was about However the vehicle delivered (2016 Jeep Patriot) arrived with squealing brake pads, the change oil light flashing, and a transmission that was about to fail. They did be sure to spray plenty of Fabreeze in it, and they did put new tires on it. However, new tires hardly make up for a failing transmission. This was one of their 'Carvana Certified' vehicles - so I am not sure what exactly they are checking. I'm going to try one other vehicle but it's likely I'll buy elsewhere. UPDATE: Got a second vehicle from Carvana, 2012 Nissan Rogue - I've had it for 5 weeks and just discovered after a trip to California that the transmission is shot. Only on the long low grade hill did the car show signs of the issue. Won't have a working vehicle for at least a month. I will never use Carvana again. More
Everything was PERFECT! except that my delivery was delayed 4 times. Still so much better than going to a dealership. My car was pristine and smelled wonderful. The drop off folks were very helpful and delayed 4 times. Still so much better than going to a dealership. My car was pristine and smelled wonderful. The drop off folks were very helpful and professional. I'll definitely buy from Carvana again, I'll just expect to wait. More