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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 17, 2021

Purchasing the car was easy and pretty simple. Getting the car delivered was a hassle. They delayed my delivery three times and it was frustrating. But I was happy when I finally got it. The logistics tea More

by presley.autrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
September 17, 2021

Darian, who delivered my vehicle was amazing! He was very professional and kind and made the whole process easy and painless. More

by Mpawlan21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darian
September 17, 2021

Quickest way to buy a car!! Awesome experience, with no pushy car salesman!!Bought my car in 30 minutes on my phone and they delivered it !! More

by Jjhtfld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler,Steve
September 17, 2021

I had a very pleasant experience start-to-finish dealing with carvana! My new-to-me-but-used Jeep Patriot exceeds my expectations, and the purchase process was fairly painless. More

by tomjoyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone
September 17, 2021

This is our first time ever buying a vehicle online and the experience has been amazing to say the least. We hit some road bumps on the way but the Team was so good and patient in helping me correct my own More

by kmendez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simone
September 16, 2021

Nice quiet clean no pressure I only wish there were a way to get our self into the building More

by Famrodrig2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
September 16, 2021

Excellent customer service. Very good at keeping in contact with the customer and providing any feedback and answering any questions. More

by Josephgwilliamsiii3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
September 16, 2021

i just dont like the fact that you have to call 5-7 people to get something done right .this is my first time buying like this and it was good . but my car said 10 miles and guy said truck to big so he More

by dh753
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
to many and i had to call so much its all in my file
September 16, 2021

The process of browsing the website is easy enough. However the vehicle delivered (2016 Jeep Patriot) arrived with squealing brake pads, the change oil light flashing, and a transmission that was about More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many to count.
Sep 17, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience. We want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee; however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

September 16, 2021

Everything was PERFECT! except that my delivery was delayed 4 times. Still so much better than going to a dealership. My car was pristine and smelled wonderful. The drop off folks were very helpful and More

by kristincooke1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Vianca Cortez
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