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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 23, 2021
Absolutely horrific experience. I reserved a car over 10 weeks ago and cannot get any answers. Their 'Advocates' are useless. They can provide no information as to where the car is or why there is a delay weeks ago and cannot get any answers. Their 'Advocates' are useless. They can provide no information as to where the car is or why there is a delay. They will not give you a phone number to anyone that can help. They will tell you the number is 'private'. How the xxxx can they care so little about their potential customers? Avoid at all costs. More
by jctmeadows
Employees Worked With
Trina
September 23, 2021
There are some pros and cons to dealing with carvana. I think on balance I would repeat the experience given the circumstances. The price was fair given the economic conditions. Finding, selecting, and think on balance I would repeat the experience given the circumstances. The price was fair given the economic conditions. Finding, selecting, and purchasing the vehicle was a simple and straightforward process. The rates they offered were good. The digitization of the process made it very convenient overall. My primary complaint is the wall to effective communications. Finding a number to call is rather difficult. E-mails are no reply, and the process really wants to funnel you into the chat which you will find comes with associates that are very limited in what they can do. This is not uncommon these days for companies to make reaching human help complicated. This is relevant because the condition in which I received the vehicle. Overall, the car was nice. However, three body panels have dents in it which were not disclosed. Fortunately I was able to note them on delivery and we are getting those taken care of. The vehicle also had an empty coolant reservoir which I did not spot until the following day, and a near empty power steering reservoir. One of the panels that was "reconditioned", was done so very poorly the paint job is clearly bottom dollar. I have noticed a few more issues along the way both mechanical and cosmetic. On one hand, yes you can return the vehicle in seven days. However, there is something to be said about receiving the vehicle in the condition that it is advertised. Furthermore, I relied on the 50 point inspection to be accurate and reliable. It is not difficult to open the hood and see the empty coolant reservoir. Which brings into question the rest of the inspection. I waited over a month for this vehicle to become available, and in that time passed up other deals. So simply returning the vehicle does not put me back at square one. In dealing with some of these things, you're not left with many options. You cannot just call someone. So what does this mean overall. I got the car I wanted, overall it is fine, most of the issues I will address on my own. I would purchase this vehicle again. Should the used car market have been different, my opinion on that may change. If you find a car you like, I would not dissuade you from moving forward. However, I would caution you to educate yourself on inspecting a vehicle. Keep a copy of the vehicle description, as it becomes unavailable once you make the purchase. On delivery, make sure you allot a good amount of time to comprehensively looking over the vehicle, and pointing out to the representative all the inconsistencies and additional defects you spot as they will be able to take pictures for you. More
by Touareg Buyer
Employees Worked With
Do not remeber names
September 22, 2021
This was the most difficulty I have had with purchasing anything. They are extremely disorganized. I wouldn’t wish the xxxx that I have been through in the last year with the purchase of this vehicle to an anything. They are extremely disorganized. I wouldn’t wish the xxxx that I have been through in the last year with the purchase of this vehicle to anyone. Unfortunately it’s just not there. I made the mistake twice and regret it More
by Rooney
Employees Worked With
All of them.
September 22, 2021
I was hesitant at first, and read some poor reviews, but was pleasantly surprised to find the process and the support to be excellent overall. The delivery was just a half hour later than scheduled, but the was pleasantly surprised to find the process and the support to be excellent overall. The delivery was just a half hour later than scheduled, but the driver notified me beforehand. All support people were friendly and helpful, and the car was very clean and in great condition. Still waiting on the title and registration, which they say is now delayed due to Covid. We'll see how long it takes. Thank you- More
by ritualsunlight
Employees Worked With
Can't remember anyone's name, except the delivery guy from Albuquerque named Erick. Very nice guy.
September 22, 2021
I had a great experience with all associates I interacted with. There was a slight delay due to hurricane and I was kept informed and up to date throughout. The entire process from ordering to delivery was a with. There was a slight delay due to hurricane and I was kept informed and up to date throughout. The entire process from ordering to delivery was a pleasure and I highly recommend Carvana More
by JsaKehoe
Employees Worked With
Sherri
September 22, 2021
Worst buying experience I’ve ever been through! Car was delivered with many problems and had to go in the shop for over 30 days. Terrible experience, will never recommend to anyone. delivered with many problems and had to go in the shop for over 30 days. Terrible experience, will never recommend to anyone. More
by fpullano6
Employees Worked With
N/A
September 22, 2021
Wonderful experience , very helpful and knowledgeable staff from start to finish. I will recommend you highly to friends and family. Thank you Karen staff from start to finish. I will recommend you highly to friends and family. Thank you Karen More
by Karen
Employees Worked With
Holly
September 22, 2021
I've never bought a car before, so I was kinda worried going in to this whole process, but with Carvana everything was so easy. The employees I've talked to were all super friendly and helpful as well. If going in to this whole process, but with Carvana everything was so easy. The employees I've talked to were all super friendly and helpful as well. If I ever end up buying another car it's gonna be through Carvana again. More
by nickchavira92
Employees Worked With
Justin, Jene
