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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 26, 2021
Love the car but came with broken seat latch and missing door code. Then, the drive side door panel fell off. Waiting to get it repaired but no preferred repair shop anywhere near me and no real clear ans door code. Then, the drive side door panel fell off. Waiting to get it repaired but no preferred repair shop anywhere near me and no real clear answers about whether or not it’s going to cost me. Carvana reps where patient and understanding but wishing I didn’t have all the problems with the vehicle. More
by Djohnson
Employees Worked With
Godist
September 26, 2021
Much better experience than going to a dealership. The man who brought my car was super friendly and the whole process of dropping it off and taking my old car was very quick and easy. man who brought my car was super friendly and the whole process of dropping it off and taking my old car was very quick and easy. More
by Zhylah87
Employees Worked With
KEN
September 26, 2021
I really love the 7 day money back and 100 day warranty if any problems occur… once this vehicle gets paid down I’m definitely getting another vehicle if any problems occur… once this vehicle gets paid down I’m definitely getting another vehicle More
by Pac_Man
Employees Worked With
N/A
September 25, 2021
Worst experience ever, the 1st car i got was bad, the breaks needs to be done , the differential needs to be replace, I try to swap it and the swap kept getting delayed, so I cancel everything and now to breaks needs to be done , the differential needs to be replace, I try to swap it and the swap kept getting delayed, so I cancel everything and now to return my trade in is getting delay, its almost been a month since I try to buy a car from here, and now I have to wait another week just to get my return back. I should have gone to a real dealership. More
by Robi261983
Employees Worked With
Talk to like 10 employees already
September 25, 2021
I would give this experience 10 stars if I could. This was the easiest, friendliest way to purchase a car. I actually exchanged the first car within the 7 day window - the customer service rep I spoke wi was the easiest, friendliest way to purchase a car. I actually exchanged the first car within the 7 day window - the customer service rep I spoke with the assist me in exchanging was awesome. Super professional and friendly. I am seriously impressed with the whole car buying experience and I have recommended Carvana to so many people already. I would do it again in a heartbeat! Thank you for everything. And, I LOVE my car!!! More
by Robinh134
Employees Worked With
I dont remember the names, I am so sorry because everyone, including the delivery guys, were great
September 25, 2021
They don’t stand by their promise. During delivery I was told the tires were bad and needed to be replaced. They said if I took the car that day they would put through an ASR (after sales repair) for the ti told the tires were bad and needed to be replaced. They said if I took the car that day they would put through an ASR (after sales repair) for the tire replacement and it would be no problem to have it done… not true, they never did that and their warranty company denied… now I am being told that they have to do a special review at Carvana because the advocate was not a mechanic.. Honestly it doesn’t matter if he was a mechanic or not, there was a promise made that they should hold themselves to. It is sad because outside of this, everything was going quite well. More
by CrystalMetzler
Employees Worked With
Too many to list!
September 24, 2021
Had a few misunderstanding with the vehicle but Carvana took care of the problems fast. In the end I’m happy with my car. Whoever is reading this wish you the best and enjoy your new car. took care of the problems fast. In the end I’m happy with my car. Whoever is reading this wish you the best and enjoy your new car. More
by Jay
Employees Worked With
Peggy
