
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Delivery drivers were professional and friendly. Customer service representative’s were patient and friendly. Everything went smoothly specially when I wanted to return a vehicle I did not like. service representative’s were patient and friendly. Everything went smoothly specially when I wanted to return a vehicle I did not like. More
I received a car with a service engine light on. Was told to bring it to an approved mechanic, and found the car I just received needed an oil change, which Carvana doesn't cover. Paid $90 for an oil c told to bring it to an approved mechanic, and found the car I just received needed an oil change, which Carvana doesn't cover. Paid $90 for an oil change on day one. On day two I found a puddle of oil in my garage due to the plug not being properly replaced by mechanic. So I had the car for a total of three days, two of which it was in the shop. Not impressed, and believe I should be reimbursed for the oil change. Disappointing to say the least, and hate sharing such a negative first time experience when asked. More
I called in to check the status of my documents. The guy on the phone was SUPER helpful and seemed almost as excited as I was about me getting a new car! Also, the two people that dropped off my vehicle, I on the phone was SUPER helpful and seemed almost as excited as I was about me getting a new car! Also, the two people that dropped off my vehicle, I forgot their names, I only remember it was the man's first drop off and I think his first day, they were super friendly and even got me a little gift bag with goodies in it that I ABSOLUTELY LOVED! Was an AWESOME surprise! More
I was VERY skeptic on buying a car without seeing it . . .however, I was impressed at the accuracy of what I received compared to the ad on the Internet. There were a few things missing, however I was cont .however, I was impressed at the accuracy of what I received compared to the ad on the Internet. There were a few things missing, however I was contacted a couple of days before my 7 days, expressed my concerns and they were addressed immediately. I would DEFINITELY recommend this method for buying a car, it really was amazing! More
Everything went well with our experience. The only issue we have had is that the car we bought was heavily smoked in and that was not shared with us. We traded our car in at this dealership too and we were we have had is that the car we bought was heavily smoked in and that was not shared with us. We traded our car in at this dealership too and we were asked if it had been smoked in (it had not). Having this information would have been changed our choice of vehicle. We have spent a good amount getting the smell out of the seats. More
I communicated multiple time through texts with associates didn’t get any names but all were totally professional and had the most positive customer stills I have ever seen!!! Very happy dealing wi associates didn’t get any names but all were totally professional and had the most positive customer stills I have ever seen!!! Very happy dealing with Carvana! More
The available vehicle selection was good and everyone I dealt with was knowledgeable and professional. Financing was quick and easy and for the most part not too much paperwork involved with the whole tran dealt with was knowledgeable and professional. Financing was quick and easy and for the most part not too much paperwork involved with the whole transaction. I chose to pick up the vehicle rather than delivery and that was an easy process and transaction as well. I will recommend Carvana to friends and family and will certainly consider them in any future purchase. More