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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 08, 2021
I was very pleased at the smoothness of this process. More so the determination of Kara to make sure I was satisfied. There was a glitch, but she put it all together putting forth great customer service. More so the determination of Kara to make sure I was satisfied. There was a glitch, but she put it all together putting forth great customer service. I love my new car, and the deal on the trade in. More
by Sunshine
Employees Worked With
Kara
December 07, 2021
Comfortable, caring, nurturing, pleasant, cheerful, friendly, family, warm, helpful, special, unique, and the best customer service that I'd pay much more for, for the extreme care I've experienced in friendly, family, warm, helpful, special, unique, and the best customer service that I'd pay much more for, for the extreme care I've experienced in connection with the carvana family. More
by finallythroughthestorm
Employees Worked With
All of them, so many great people
December 06, 2021
My only experience with this dealership was in the knowledge that they were shipping my car to me in Atlanta Georgia. That was done with satisfaction. knowledge that they were shipping my car to me in Atlanta Georgia. That was done with satisfaction. More
by brenda.pruitt
Employees Worked With
Never interacted with anyone.
December 06, 2021
I would refer but I really have been disappointed in my car issues with breaks, key fob and paint issue. None of this was disclosed so I would be worried the same thing I have to go through they would. If car issues with breaks, key fob and paint issue. None of this was disclosed so I would be worried the same thing I have to go through they would. If my car had zero issues then yes, truth be told I don’t feel taken care of. The process to buy was great, the delivery guy was awesome, and simplicity is great. However, my car issues are not good and I will not refer unless I know they are taken care of More
by Michaelblanda
Employees Worked With
Don’t remember- spoke to many with how many times I called in
December 06, 2021
Buying a car from Carvana was one of the best decisions that I ever ever made in life I have been telling everyone is looking to purchase a car to go to cabana. The stress of not going into a dealership that I ever ever made in life I have been telling everyone is looking to purchase a car to go to cabana. The stress of not going into a dealership More
by Charmaine.pennix
Employees Worked With
I don’t remember
December 06, 2021
We thought purchasing a car through Carvana would be an easy option. At first it seemed like we made a good choice, however 2 days prior to our delivery date, all of a sudden our online dashboard changed f easy option. At first it seemed like we made a good choice, however 2 days prior to our delivery date, all of a sudden our online dashboard changed from "vehicle being shipped" to "purchase not complete". We immediately called, the Carvana employee had informed us there was an error on Carvana's part and that our new car will not be arriving by its initial confirmed delivery date. We were told that a manger from Carvana would be in contact with us within 48 hours to try to rectify the situation. The car got delivered 4 days later than our initial confirmed delivery date , we have had the car for two weeks and have still not heard from a manager from Carvana. Would not recommend any friends or family to go through the "New way to buy a car". The only positive experience we have had was with the delivery driver, Anthony, who actually delivered the car. He was very kind and professional and we enjoyed dealing with him. More
by jsomm958
Employees Worked With
Tony (Delivery driver)
December 05, 2021
The car buying process reinvented. Overall it was a pleasant experience. Every Carvana staff member I came in contact with was extremely pleasant. I do want to mention that the website was frustrating pleasant experience. Every Carvana staff member I came in contact with was extremely pleasant. I do want to mention that the website was frustrating at times. I was a bit disappointed that the car was not clean when we drove off. More
by joannaekullmann
Employees Worked With
I dont remember their names
December 05, 2021
Amazing staff! Very friendly and helpful. Carvana is a great process from start to finish. The car is great and they gave us a great price for our trade in. It has been 11 days since we traded cars. They great process from start to finish. The car is great and they gave us a great price for our trade in. It has been 11 days since we traded cars. They have already paid off our trade-in and are working on the registration. There are some minor problems with the car, but they are easily fixed. Heating element is out on the passenger back seat and the drivers side door leather wasn't attached in one spot. We have already fixed the door and are working on the heating element. Great buy. We can fix minor problems on our own, instead of dealing with awful car dealerships. More
by andrearyan05
Employees Worked With
Fantasia
