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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
December 29, 2021
The experience was great! Constant communication. Jose delivered my car and was so excited for me, had knowledge of different settings which was so helpful! Last meeting car was 10 yrs ago. Would defini delivered my car and was so excited for me, had knowledge of different settings which was so helpful! Last meeting car was 10 yrs ago. Would definitely recommend anyone to buy a car while in your PJ’s! More
by aarmstrong11225
Employees Worked With
Jose ! Driver was the best!!!! Never let him go, he will make the buying experience worth it!
December 28, 2021
My experience with Carvana has been exceptional. I have spoken to many representatives from Carvana who have assisted me through my purchase and delivery. All were professional and there to help me have a spoken to many representatives from Carvana who have assisted me through my purchase and delivery. All were professional and there to help me have a positive experience. Having shopped my local area (las Vegas) and Southern Cal for a 2014 MB E350 I became dismayed with the dealer add on pricing to beef up the profit. Selection was minimal in what I was looking for so it was take or leave it. I took the chance of viewing their selection and pricing and the rest is history. What they offer with the 7 day satisfaction period plus 90 day warranty is unmatched. More
by Moe
Employees Worked With
Spoke to several.
December 28, 2021
The entire experience w/ Carvana was top notch. I never felt like I was confused during anytime in the process. I will say, the interior could’ve been cleaned a little bit better. Other than that, everythi felt like I was confused during anytime in the process. I will say, the interior could’ve been cleaned a little bit better. Other than that, everything was gravy. More
by Spriggs154
Employees Worked With
I’m not sure who helped me. I didn’t really take down names.
December 27, 2021
Awful buying experience. Your company do not know the fundamentals of customer service. Takes too long to process the paperwork. Keeps on asking for the SAME Documents multiple times. I will not recommen fundamentals of customer service. Takes too long to process the paperwork. Keeps on asking for the SAME Documents multiple times. I will not recommend Buying from Your company. Called to change my delivery dates the day of delivery. More
by Bobazflg
Employees Worked With
No one worth mentioning
December 27, 2021
I am very pleased with my truck . The people were very I am very pleased with my truck . The people were very helpful and patient when I had computer problems during process I am very pleased with my truck . The people were very helpful and patient when I had computer problems during process More
by dvd bckr
Employees Worked With
emplee was very good
December 26, 2021
Bought my car on 6/1/21, today is 12/25/21, and I still don't have the title. We have spent hours and hours on the phone with Carvana. They tell me they don't have the the title to the car they sold me. Th don't have the title. We have spent hours and hours on the phone with Carvana. They tell me they don't have the the title to the car they sold me. This is illegal in the state of Texas. I hope they lose their dealer license. Save yourself the frustration, and don't buy from Carvana. More
by ensashable
Employees Worked With
Dozens of employees
December 26, 2021
Before ultimately going with Carvana, I had stopped by a local dealership to see what they had… it was an awful experience. They spent a good amount of time telling what what I can’t afford vs what I could local dealership to see what they had… it was an awful experience. They spent a good amount of time telling what what I can’t afford vs what I could afford which seemed like a very negative way of going about it. The sales person I was with, had a Ford Fiesta as their personal car and kept trying to push that on me. She kept talking up the one they had on the lot I finally said I’d test drive it just so I could leave. She went to get the key just to find out the key was lost and they had no way to get in it. They needed to contact the dealership to get a new one. A complete waste of my time. Sensing she was losing me, she talked me into test driving another small car I had no interest in and I waited another 25 mins for them to bring the car around. Apparently it had belonged to a smoker. We go to the first red light and the car stalled out. It stalled twice more on the way back. I couldn’t get out of there fast enough. The I tried Carvana. Thank God I did! It was so easy, so relaxed, I don’t think I’ll ever buy another car the old way again. It was easy, the transaction laid out in a simple non confusing way, everyone was awesome. Thanks so much!!! More
by Sprsdirector
Employees Worked With
Sorry, I’m terrible with names
December 26, 2021
Dilevery was ok. Until I tried to get the registration my son has 35 years experience in it but had difficulty uploading the necessary information. After i paid cash for the car there were still problems wi son has 35 years experience in it but had difficulty uploading the necessary information. After i paid cash for the car there were still problems with communication with carvana. I called 2 times & didn't get the problems resolved. I still dont have my plates or registration. I would not reccomend buying a car through carvana. Their instructions say one thing but you will need to do something else to get the warranty work done. Literature said take it to a mechanic but not so as you have to get their approved provider. More
by Steve j
Employees Worked With
2 service representative
