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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 31, 2021
Everything seemed to be handled professionally. The fellow who delivered the car was helpful and friendly. Toward the end of the process, however, communication seems to have fallen. I was asked for an fellow who delivered the car was helpful and friendly. Toward the end of the process, however, communication seems to have fallen. I was asked for an Emission Inspection form, which I uploaded.... twice, though I have not received any indication the form was received. What is the status of my account? More
by charlie
Employees Worked With
Delivery Guy
December 31, 2021
Hate to admit it, but as a senior, I found some of their instructions confusing. I'm very pleased with their vehicle prep and care, delivery and pickup of trade-in, the vehicle itself. Some of the process instructions confusing. I'm very pleased with their vehicle prep and care, delivery and pickup of trade-in, the vehicle itself. Some of the process seemed redundant, but I figure they got burned somewhere along the line and are just protecting themselves. All in all, a good deal, but take your time and get clarification of issues as you go. Customer service was genuine and helpful. More
by rbos007
Employees Worked With
Special shout-out to Hannah and Mica.
December 31, 2021
I absolutely love my vehicle, however, I would never go the Carvana route again. Terrible customer service! We left our insurance snap shot plug in our trade & I called 3 different times, spoke to 3 diffe the Carvana route again. Terrible customer service! We left our insurance snap shot plug in our trade & I called 3 different times, spoke to 3 different people who took down my number and said they'd call me back. None of them ever tried to get back with me. I even offered to swing by & pick it up as we live maybe 10 minutes away from the Carvana dealer. That wasn't an option because they'd already moved my trade. Needless to say I was extremely disappointed & now owe $50 to my insurance company. The money isn't the biggest deal, it's the lack of follow through. If we couldn't get it back, fine, just tell me that and don't tell me you'll call me back when you have zero intentions to do so. Once I drove off your lot, I was no longer treated as a customer. Like I said, I love the vehicle I purchased, but if I had this to do over again, I'd choose a different place to purchase from. More
by jokerswilde77
Employees Worked With
They don't remember me, so why should I remember them?
December 30, 2021
There was some frustration, just like going to a dealer, There was some frustration, just like going to a dealer, but in the end everything worked out and we got the car. Based on my experience I would not There was some frustration, just like going to a dealer, but in the end everything worked out and we got the car. Based on my experience I would not give more than 3 stars but on the other hand, if there was a car that I really wanted I would use them again. More
by kwkemp
Employees Worked With
N/A
December 30, 2021
Had just purchased a separate vehicle 'the old way' 6 months prior. I'll never go back. Good (competitive) price and fabulous, fast delivery. Top tip: Carefully look the vehicle over when it comes of months prior. I'll never go back. Good (competitive) price and fabulous, fast delivery. Top tip: Carefully look the vehicle over when it comes off the truck and note ANY variations from the on-line pictures. That seems to smooth out the process of dealing with any issues. Note to Carvana: Teach your detailers how to polish a car without getting wax in the cracks and on the fabric surfaces (i.e. convertible top). More
by NONAILS44
Employees Worked With
sorry - don't remember
December 30, 2021
I wanted to sell my car. They procrastinated and had me submit everything twice. The day the were to pick up my Honda and pay me for it they text and told me they are picking it up but will not have a chec submit everything twice. The day the were to pick up my Honda and pay me for it they text and told me they are picking it up but will not have a check ready. They need to mail it instead. I lost a day at work because of their incompetence: Carvana, drop off a car to me with all the paperwork and I’ll put a check in the mail. No one ever followed up when I would not give them my car. As a result I was offered more money from CarMax. More
by No thanks Carvana
Employees Worked With
Text and email only
December 29, 2021
This was the best and easiest car buying process I have ever done. I would definitely recommend it for those who don't want the hassle of the dealership! ever done. I would definitely recommend it for those who don't want the hassle of the dealership! More
by Gt6driver27
Employees Worked With
Chris
December 29, 2021
Most ridiculous company I have ever worked with. I decided to try them again after purchasing a vehicle 18 months ago and it was a total nightmare! They promised me $550 and I'm only getting $100 out decided to try them again after purchasing a vehicle 18 months ago and it was a total nightmare! They promised me $550 and I'm only getting $100 out of it after being completely screwed out of the first vehicle I wanted because they "lost the title". The vehicle I ended up with, they wanted to cancel delivery 30 minutes before scheduled time because they couldn't get into the building. I had to freak out on I don't know how many people numerous times because of their incompetence. The first time I bought a car, it took me a month and a half just to get it because they somehow lost it. I will NEVER go through Carvana again. More
by sisterethel
Employees Worked With
Reyna was the absolute best. Don't remember others, there were so many and it was a nightmare!
December 29, 2021
If you want easy and convenient, Carvana is the way you want to buy a car. You will not believe the difference between a traditional dealership and buying a car through Carvana. I won't buy another car wit want to buy a car. You will not believe the difference between a traditional dealership and buying a car through Carvana. I won't buy another car without FIRST checking the Carvana website. More
by BadgerDoNo
Employees Worked With
Jay, Ryan, Ben, Julian, Dawn, Jada
