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Carvana
Tempe, AZ
10,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,127 Reviews of Carvana
February 04, 2022
Started purchase my delivery has been delayed for more than a week already they keep changing it without notifying me except an email the day before 4 or 5 times already they have no supervisors that wil than a week already they keep changing it without notifying me except an email the day before 4 or 5 times already they have no supervisors that will call back I was Only talk to is someone working out of their house they don’t give me no answers why it’s delayed I’ve been paying insurance on the car and I still don’t have it so unacceptable and I’m just praying if I decide not to cancel which I’m ready to do all the paperwork and title issues they have if that will be a problem terrible business and unacceptable More
by Ls2400hp
Employees Worked With
Numerous home employees
February 03, 2022
Well transparency was definitely terrible. Registration team poor at best. Delivery person was very good. Customer service has been very helpful. On a scale of 1-10 I would rate this experience as a 3 team poor at best. Delivery person was very good. Customer service has been very helpful. On a scale of 1-10 I would rate this experience as a 3 More
by Reactorrick56
Employees Worked With
Kenneth
February 03, 2022
Great experience! They pay attention to the details as far as the condition of the car. Very convenient. Taking care of tags and plates was a great bonus. far as the condition of the car. Very convenient. Taking care of tags and plates was a great bonus. More
by Jdarbywilliams
Employees Worked With
Sebastian, cherry
February 02, 2022
Really great service and customer support, car was absolutely perfect! The home delivery was also perfect being in and out in less than 30 minutes. absolutely perfect! The home delivery was also perfect being in and out in less than 30 minutes. More
by DanH
Employees Worked With
Carvana Cust. Supp
February 02, 2022
crazy easy process of buying a vehicle with no hasseling from sales people. fast processing of information and delivery within a week. delivery driver Alex was very personable and easy to talk to ,and answe from sales people. fast processing of information and delivery within a week. delivery driver Alex was very personable and easy to talk to ,and answered any question i had. every experience is different but none of the negative reviews showed any part of my experience at all. and also, the car was exactly as described with no hidden damages or flaws. More
by dustinh
Employees Worked With
Alex
February 02, 2022
Worst car buying experience save yourself a whole lot of time, frustration and go to your local dealership. They sell cars that have not been inspected despite their claims that they are. And when you try t time, frustration and go to your local dealership. They sell cars that have not been inspected despite their claims that they are. And when you try to have the issue resolved they will drag their feet in the hope that the 7 day return period will elapse so they don't have to do anything and can say you had seven days to return the car if you were not happy with it. More
by jeremyr
Employees Worked With
carvana
February 01, 2022
Crazy simple. Genuinely one of the coolest experiences I’ve had buying a car, and I am a long time employee of the car dealership world. I’ve had buying a car, and I am a long time employee of the car dealership world. More
by Jodd40
Employees Worked With
Steve I think. Whoever it was was amazing.
February 01, 2022
This was one of the fastest ways to buy a car, ever! We sold our car to Carvana and received more than we owed which was amazing and helped us out so much. There were some things we didn't like after we pi sold our car to Carvana and received more than we owed which was amazing and helped us out so much. There were some things we didn't like after we picked up our new vehicle though. 1. NONE of the fluids where filled. We didn't realize this until a couple of days later. We had to go out and buy new fluids to top off everything. Usually dealerships fill everything up before handing off. Maybe Carvana does not? I'm not sure. 2. There are a few things that where not shown as defects on the documents. (stains in the inside, no working passenger lights and a popped out rear bumper.) 3. We did find the car "inspection checklist" in our glovebox and it said that the break pads needed to be replaced and honestly it looks like they haven't been changed. We did pick up our vehicle at 7 pm. It was dark and super cold in OKC. We should have looked better but we had full confidence this would be a flawless experience. We wish certain things were not over looked by both Carvana and us. The only thing we did see right off the bat and did bring up before driving off with the vehicle was the bumper which was annotated and is in the process of being fixed. All in all, will we use Carvana again? More than likely. Will we recommend them? Yes. Buuuuuut, we will be more vigilant and not pick up our car at night again. More
by KLA
Employees Worked With
Cant remember the employee name
