Carvana

Worst experience of my life not delivered in the time promised customer service worst in the business no communication. The only "good" part was the driver that dropped of my car WILL NOT RECOMMEND to an promised customer service worst in the business no communication. The only "good" part was the driver that dropped of my car WILL NOT RECOMMEND to anybody ever I don't know how you stay in business More

I don't know why cars are still being advertised on many sites as still available when Carvana says the car is under contract. However, it's been under contract for weeks, so that is a strange business prac sites as still available when Carvana says the car is under contract. However, it's been under contract for weeks, so that is a strange business practice. Close the sale within a week or ten days or relist the car /remove the reserve. Have a waiting list. If it takes longer than 48 hours to settle the transaction, move on to the next buyer More

This review is not specific to Deer Park, NY's Carvana, but an assessment and experience with the company more generally. This has been the most difficult car-buying experience I've been involved in thu but an assessment and experience with the company more generally. This has been the most difficult car-buying experience I've been involved in thus far in my life. I had a car locked in and ready for delivery that was dropped because the staff verifying my ID picture admittedly made a mistake; I was promised a callback that hasn't happened yet regarding this occurrence (now 2 days past the 48 hour promised window); to replace the car I wanted I was sent a car $2000 more expensive (remarkably similar to the good old bait-and-switch, making Carvana exactly like the dealerships they claim to be different from), and now I am dealing with more back and forth. I wanted to increase my down payment to try and keep my monthly payments comparable to the car they baited-and-switched me with and, upon completing the 2 minutes of updating of numbers, I was pushed back four business days in delivery time. The people I interact with over the phone are always super kind and seem to be well-intentioned, but never able to do more than put notes on your profile with the promise that help may come from someone else in the future, which as I mentioned before, it never does. There is zero interaction between departments, clearly no real communication between subordinates and their leadership, and certainly no callbacks or customer service. I am still trying to muscle through this ordeal due to a lack of inventory on the market, and the dire situation my family is in trying to work three jobs with twin babies between two parents. If things turn around I will happily adjust this score and update the comments, but I haven't even received the car yet and the buyer's remorse I am feeling already is crippling.. The concept of Carvana seems great on the surface but the utter lack of devotion to customer service makes this company’s model untenable. Be very cautious if you consider utilizing this website, and if you really need a car I would recommend visiting a dealership where at least you can have some consistent contact with human beings. While I am still waiting with bated breath, hoping against hopes the car will actually show up and that maybe I’ll hear back from one single human being, I recognize and suggest that for all intents and purposes this company should be your absolute last stop, last ditch effort at buying a car. If at all possible, utilize something else.. anything else. More

Everything was great except the car has a safety defect. The headlights are so frosted over you cannot see where you are going at night. The SilverRock warranty people refuse to fix and the car is unsafe to The headlights are so frosted over you cannot see where you are going at night. The SilverRock warranty people refuse to fix and the car is unsafe to drive at night. The safety check was inaccurate. We will now have to spend money with the Cadillac dealer to fix this safety defect. Not happy the safety inspection was not done correctly. Car was also not detailed properly. It was late so they did a quick dusting of interior not a proper wipe down. More

There are hidden fees. The customer service is very slow I cancelled an order for what I was paying 50% down because they refused to deliver a car to a person who represented me because I was sick after s I cancelled an order for what I was paying 50% down because they refused to deliver a car to a person who represented me because I was sick after surgery. Weeks after that when I was not buying anything from them I received a deny credit letter. You must be careful with this company that after loosing your business threats you to hurt your credit. Fortunately I don’t need that More