Carvana

Even though the car was damaged on the way to me, they have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will defin have really been great about making sure the work was done under warranty at no cost to me. This is a really painless way to get a car - I will definitely be using Carvana the next time I buy a car! More

I have bought several cars through Carvana, this particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representati particular purchase was wrought with some difficulties in the process. Too many people involved, every time you call you get a different representative. I was notified that I did not finish some paperwork in the allotted time frame however that had been completed. Not as smooth a transaction as it was the first time. More

I love buying from Carvana. I bought my second vehicle from them and it was a great experience again! The vehicle price was outstanding, the buy, finance, trade in process is si I bought my second vehicle from them and it was a great experience again! The vehicle price was outstanding, the buy, finance, trade in process is simple and easy. Every interaction with Carvana employees is pleasant and helpful. I have recommended Carvana to my friends and everyone else has been absolutely amazed how great it is. I am sure my next vehicle will be here as well. I could not be happier, Carvana is GREAT! More

my experience with Carvana was good. I loved not having to leave my home, love they give you 14 days to try out the vehicle and if you’re unhappy you can return it. I wasn’t really in the market for a new to leave my home, love they give you 14 days to try out the vehicle and if you’re unhappy you can return it. I wasn’t really in the market for a new car, but happen to spot a 2021 Mazda CX-5 signature edition, with only 2000 miles on it and the price was amazing in todays market! so we moved forward with the purchase. We had a few hang ups on the way, and if we didn’t personally get this taken care of, we probably wouldn’t have the car today. Carvana told us they take care of all communication with Capital One and we should never have to talk to them. well again, had we not made the umpteen calls, we wouldn’t have the car today. So that’s part of why it’s a 3 star review. The other reason, when we got the car the delivery driver didn’t pay attention and drove it under a low hanging tree and you could hear the branches scrapping the top of my car luckily no damage, he also said he would order the floor mats since there wasn’t any with the car and we will have them in 14 days, it’s been almost 2 months and still no floor mats . we’ve contacted carvana and no one will rectify this. I just don’t like when people/companies don’t stick to their word, if your word is no good, then that just shows true character. More

This was the third time I’ve used Carvanato buy a car . This was the third time I’ve used Carvana to buy a car . I am EXTREMELY HAPPY WITH THE CAR BUT …. the experience with delivery has been very differen This was the third time I’ve used Carvana to buy a car . I am EXTREMELY HAPPY WITH THE CAR BUT …. the experience with delivery has been very different from my past experiences with them. The first car I chose and scheduled for delivery, was delayed an additional week. After the additional week, it was delayed again because when it was to be delivered, they said it had paint and a very large scratch that must be repaired. I went online and chose a different car, signed all contracts and scheduled delivery. When the delivery date came, I got another call and said that the car had a smashed rear tail light and some other issues with the body that must be repaired. I was frustrated and I compared Carvana to Carmax. I found Carmax to be on average about 10% higher, and the finance rate they offered was significantly higher. So I went back to Carvana, and chose a third car to give it a third try. This time the car was delivered as promised, and I absolutely love the car. I think, allowing for all the problems that Covid pandemic and supply chain shortages and labor shortages have caused , Carvana is doing the best they can. Overall I must drop from five stars to four stars, not because of the quality of the car which is absolutely as promised, but do you to the issues with poor communication and subpar logistical issues. All of this being said, I would most certainly choose Carvana to buy another used car today. More

It has been very easy, Like the truck. The interest rate is a little to high. rate is a little to high. More

I give Carvana a 4 star because even though the purchase went smoothly they changed my delivery date 3 times. It was supposed to take 3 days to get it and it took 3 weeks instead which is a pain if you don’ went smoothly they changed my delivery date 3 times. It was supposed to take 3 days to get it and it took 3 weeks instead which is a pain if you don’t have a car. Also I can’t find a receipt for my purchase anywhere in my documents. Just confirmation that I paid cash. also it’s been 5 months and I still haven’t received my plates but I don’t think that’s Carvana’s fault. More