Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,127 Reviews of Carvana
February 21, 2022
I am giving Carvana 4 stars but our rep that delivered the car, Michelle, gets 5 stars! She was the best part of this experience. We had the car delivered as a surprise for our daughter and she coordinat the car, Michelle, gets 5 stars! She was the best part of this experience. We had the car delivered as a surprise for our daughter and she coordinated with us on the time to surprise her and showed up with balloons, a huge bow, card and gift! We did not expect any of that. Carvana gets 4 stars because they did not have the car ready when they said they would almost two weeks earlier. We had to wait another almost two weeks. But we do love the car and other than waiting on delivery, it was a good experience. More
by kcassidylaw
Employees Worked With
Michelle Presley
February 20, 2022
The experience with paperwork, delivery, and customer service have all been great. However, how my vehicle passed not only state inspection but “Carvana super inspection” is pretty bizarre. For the time service have all been great. However, how my vehicle passed not only state inspection but “Carvana super inspection” is pretty bizarre. For the time I’ve had the vehicle it has mostly been in the shop getting the repairs that should’ve been spotted and completed before delivery. More
by raj.robertjones
Employees Worked With
N/A
February 19, 2022
A seamless process that eliminated the need for a salesperson. Customer service was amazing and everyone that I talked to was very professional, happy, and helpful. Trade-in value was significantly h salesperson. Customer service was amazing and everyone that I talked to was very professional, happy, and helpful. Trade-in value was significantly higher than the dealership's offer. More
by AUBREYSPEARS
Employees Worked With
Samantha
February 18, 2022
Carvana had the rare combination of options that I wanted at a good price. There were multiple delivery delays, trouble with registration paperwork and a lot of promises to call back with updates that rarely at a good price. There were multiple delivery delays, trouble with registration paperwork and a lot of promises to call back with updates that rarely resulted in a call back. In the end they provided compensation for the delay as promised. If you don’t need the car now and are willing to put up with some degree of hassle the delivery experience is easy and I found the price on my vehicle to be fair for the market. More
by MGNH
Employees Worked With
Carvana
February 17, 2022
I was impressed every step of the way with how easy the process was & how polite and knowledgeable everyone was ….. BEST car buying experience hands down, and I have had many!! Will definitely be buying fr process was & how polite and knowledgeable everyone was ….. BEST car buying experience hands down, and I have had many!! Will definitely be buying from Carvana again in the future More
by Kleemayers
Employees Worked With
Mary
February 17, 2022
From the beginning of the process to the end everything was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfe was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfectly, including mileage, and carfax. I would tell everyone to buy a car using this process. The delivery was on time, professional, and precise. More
by Jass
Employees Worked With
Can it remember his name. But whoever delivered a blue Honda pilot in Denver he’s the guy.
February 17, 2022
I found the process to be very confusing at times. I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused som I think some of the automatic emails were not appropriate and some of the documentation was not completed correctly by Carvana which also caused some confusion. I found the customer service people to be very accommodating and did follow up, when necessary, which was very helpful. There was a problem with the registration that was sorted out by someone on the registration team in Danvers MA, Sarah Keith. I was very happy with the extra effort that Sarah demonstrated in resolving the registration issue. More
by dastafford
Employees Worked With
Shyanne (not sure spelling or last name from customer advocate, Sarah Keith
February 16, 2022
The most stressful experience trying to buy a car I have ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a b ever gone through. If you think you can save time, hassle, and stress by going through Carvana, you are wrong. The actual ordering of the car was a breeze, so easy and simple. The issues came afterwards where they rescheduled my delivery 4 times. After the 4th I cancelled my order because I could not deal with it anymore. Each time they informed me less than 24hours from my delivery appointment (one time it was 3 hours before my appointment) and the only reason was ‘transportation delay’ after more prying I would get ‘logistics is saying they didn’t stage the vehicle for delivery’. After weeks of knowing this car was to be delivered, they still couldn’t just load the car and deliver it? When they finally did ‘deliver’ the car, it was taken to the wrong location thus pushing my delivery back again, this time by over two weeks. Each appointment time they rescheduled was time lost at work and money lost. Money was lost because they require insurance on the vehicle before delivery, so I was essentially paying auto insurance on this vehicle for weeks without even having the vehicle. After researching on BBB and other online reviews it looks like many others have had this problem with delivery. It also looks like many others have problems with the registration and title process. This was another reason I cancelled, if I eventually did get the vehicle (potentially months later at this point), I didn’t want to have the stress of trying to figure out registration, title, or temp tag issues like many others have reported. It is not worth the stress and hassle. I will be going to a dealership and getting everything taken care of correctly and same day. And for what it is worth the customer service department handled things as well as they could considering a lot of this is out of their hands. However, whoever is head of their logistics department needs to take action and make some changes or be replaced ASAP. You cannot make money if you literally cannot deliver the product and in the process you are losing current and future customers forever. More
by kcar22
Employees Worked With
Samantha
