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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 03, 2022
I was able to find the car I wanted and get it ordered. When something went wrong with the original delivery date they rescheduled it quickly and kept me up to date on it. Duke very was great I was able When something went wrong with the original delivery date they rescheduled it quickly and kept me up to date on it. Duke very was great I was able to take it for a quick drive and then the driver answered any questions I hade. More
by Rangerphan16
Employees Worked With
John
May 03, 2022
Had a great car at a good price. Delivered in good time. Everyone I spoke to on phone and delivery driver was very nice. Payment was a little weird- they could not get a withdrawal d Delivered in good time. Everyone I spoke to on phone and delivery driver was very nice. Payment was a little weird- they could not get a withdrawal directly so I had to send a wire transfer so there were a few days where they were saying I had not paid, but after it finally went through they stopped. Would use again. More
by Dmmmmmm
Employees Worked With
Someone in Tempe, a man. Lovely person.
May 02, 2022
Easiest and most straight forward car purchase I have ever had! Everything was smooth from choosing car, to financing, to delivery. Could not be happier with the process or the car we purchased. ever had! Everything was smooth from choosing car, to financing, to delivery. Could not be happier with the process or the car we purchased. More
by Branham_p
Employees Worked With
Riley Delivery Driver
May 02, 2022
Beware of Carvana's 'pre-approval'. I was pre-approved but ultimately denied financing due to being self-employed. The official reason they gave in writing was that I had too many credi I was pre-approved but ultimately denied financing due to being self-employed. The official reason they gave in writing was that I had too many credit inquiries, funny thing - Carvana's inquiry was the only one with Experian (the bureau they used). This dropped my score from 'very good' to 'fair'.... adversely impacting my credit for the next two years. When I contact Carvana customer support about this, they said I shouldn't have proceeded with the application. My proceeding with the application was based solely on my pre-approval! More
by ironhorseonline
Employees Worked With
Nameless customer support reps.
May 02, 2022
I bought a car. When it came the driver side door didn't seal and it leaked rain water into it. No issue with the door was mentioned anywhere during the buying proce When it came the driver side door didn't seal and it leaked rain water into it. No issue with the door was mentioned anywhere during the buying process or in paperwork. When I contacted Carvana to see if I can fix it under the 100 day warranty, they sent me to a service center that doesn't do body work. I am still trying to figure out what to do, amd may just return it during the 7 day period for a $600 dollar loss for the delivery fee. It also came with a dead battery that cost me $90 to have jumped the first time I drove it. The paper work and delivery are also much less convenient than buying at a dealership. All around, a horrible experience so far. More
by Bpotter
Employees Worked With
All of them
May 01, 2022
Took car to be checked out and service people wouldnt let me even drive it off the lot. The entire differential system was anout to fall out. Everything inderneath the car had to be replaced. Rotors were rui me even drive it off the lot. The entire differential system was anout to fall out. Everything inderneath the car had to be replaced. Rotors were ruined, brakes shot, had to have transmissikn fan, oil cooler was shot and had to be replaced as well. Mechanic told me it was a miracle the drive line didnt fall out before I got the car there. It was a death trap. I cannot believe a company would purposely put someones life in danger like they did. More
by Jshutrbug28
Employees Worked With
Dont know
May 01, 2022
Quick and easy, but the car has many issues that I’m being expected to deal with on my own with the worst warranty company possible that they use, Silverrock. Silverrock is garbage, they log everything being expected to deal with on my own with the worst warranty company possible that they use, Silverrock. Silverrock is garbage, they log everything as a cosmetic issue (which is not covered), and they try switch up verbiage on the claim to make it a nonissue for them. And then they decline coverage. Worst experience ever. More
by Jshin910
Employees Worked With
Don’t remember
May 01, 2022
Click Click View, Click Click Buy, Click Click Bank Account, Click Click Driving License, Click Click Car Insurance, Click Click Notary, Brum Brum Car. Account, Click Click Driving License, Click Click Car Insurance, Click Click Notary, Brum Brum Car. More
by peter
Employees Worked With
Cloudy McCloudface
April 30, 2022
Thank you very much! One day to qualify and one day to select, and a few days later, I received the car. I loved working with you all. After the week of trial, I enjoy th One day to qualify and one day to select, and a few days later, I received the car. I loved working with you all. After the week of trial, I enjoy the car. Thanks again! More
by pastorpedro
Employees Worked With
NA
