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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 05, 2022
My Carvana purchase experience was excellent. It took me 2 vehicles with 3 deliveries. I accepted the first delivery, used it for a few days and discovered a minor issue with it that caused me It took me 2 vehicles with 3 deliveries. I accepted the first delivery, used it for a few days and discovered a minor issue with it that caused me to have it returned. I found another vehicle of the same make and model. After the 10-minute test drive, I found a few issues with it that I was willing to work with SilverRock and have them resolved within the 7-day test-own period. On the fifth day, since the issue would never be fixed by the 7th day, I decided to return the second vehicle. I searched and waited for another vehicle of the same make and model for a while until the first vehicle became available again, then started the purchase process for this one, exactly the first one that got delivered. It still had that very minor issue from the first delivery so I decided to test it more for a few days and miles to see if there would be any other issue that may arise. I decided to keep this vehicle since no other issue showed up during the additional 7-day/400-mile test ownership. More
by Mike.Lalo.810
Employees Worked With
Sorry, I do not remember the names of everyone except for Joseph, the 3rd delivery driver.
May 04, 2022
fully appreciated the transparency of the process. Quite different from the opaque experience at a traditional dealership which often feels like a shakedown. The gentleman who delivered the Jeep wa Quite different from the opaque experience at a traditional dealership which often feels like a shakedown. The gentleman who delivered the Jeep was exceptional, i.e. knowledgeable, friendly, patient, and accommodating. Mananagement potential; really! More
by stevecronin1949
Employees Worked With
Mc who delivered the Jeep to our home! Exceptional
May 04, 2022
Good quality vehicle and even had prep boys technicians look it over and was told I got a great vehicle (2016 Kia) only problem was 3rd brake light which carvana had serviced within my 7 day money back gua look it over and was told I got a great vehicle (2016 Kia) only problem was 3rd brake light which carvana had serviced within my 7 day money back guarantee More
by Shellz B
Employees Worked With
Andrea was awesome she made me feel at ease since my first shipment date was delayed a week but she informed me this does happen at times but ensured me it would be there the next week and it was??
May 04, 2022
Everything was fast and easy and all online with 0$ down. The APR is insanely low for a financed car which really came in handy after my old one got totaled in a wreck. 10/10 recommend to everyone! The APR is insanely low for a financed car which really came in handy after my old one got totaled in a wreck. 10/10 recommend to everyone! More
by Natesauder94
Employees Worked With
Mark
May 03, 2022
I purchased a 2016 Hyundai Sonata from Carvana, which looked great in the pictures. But the car came with many more imperfections than were shown in the pictures, including a part of the plastic frame ar looked great in the pictures. But the car came with many more imperfections than were shown in the pictures, including a part of the plastic frame around the windshield missing. I still decided to give the car a shot; however, after a couple of days, I decided to return it. So I called Carvana, notifying them of my decision. The customer representative was very courteous and we scheduled the return. And yet I didn't see that in my account. So I called again. Another polite customer representative assured me that there was a return scheduled. The next day I received a text message as well as an email from Carvana, which says the car registration is in progress. I logged into my Carvana account. It says the papers are submitted to DMV for registration. So I called once again. Another kind customer representative told me that must be an error and he doesn't know why I don't see the scheduled return. Overall, very bad experience, except for polite and easily accessible customer representatives. More
by k.morgul
Employees Worked With
Several of them
