Carvana

There is a reason that car dealerships are better. I had an issue with my roof 30-days after I bought it and they would NOT fix the problem. Their warranty only handles mechanical issues. A dealership I had an issue with my roof 30-days after I bought it and they would NOT fix the problem. Their warranty only handles mechanical issues. A dealership would have fixed this issue instantly but after 15-calls to customer service, they denied my request. That's what separates a Good dealership from Carvana! Dealerships are well worth it for service reasons. I will never buy from Carvana again. More

Every thing was great but then we got to the vending machine and it was broken not a big deal but my car was dirty and smelled like a sweaty Gym bag there was crumbs in my seat the cup holder hade soda machine and it was broken not a big deal but my car was dirty and smelled like a sweaty Gym bag there was crumbs in my seat the cup holder hade soda in it also Bugs all over the windshield. But we were happy except for that. More

Believe it or not, my Carvana purchase was as easy as ordering a pizza lol. I was extremely hesitant on trying Carvana due to other people's "nightmarish experiences" with this dealer. I was concerned ab ordering a pizza lol. I was extremely hesitant on trying Carvana due to other people's "nightmarish experiences" with this dealer. I was concerned about not receiving my tags, the vehicle arriving with a host of mechanical problems etc. Nevertheless, I took a leap of faith and my experience was from what I expected. I ordered the vehicle on a Saturday afternoon, I picked it up from the vending machine location (Gaithersburg, MD), took it for a spin, came back, signed a few papers and left with the vehicle (start of my 7 day test drive). During my seven day "trial period", I had my mechanic evaluate the vehicle and all looked good. So, six days in I called and confirmed I enjoyed the vehicle and took permanent ownership. After some quick small talk, the Carvana rep stated the registration would be mailed out in a few days. Immediately I started having flashbacks of other buyers not receiving their tags/registration. Having said that, about 5 days later, FedEx knocks on my door with my MD tags/registration. And that was pretty much it. As I previously mentioned, the process was as seamless as ordering a pizza online. Carvana kept me up-to-date during each part of the process (via text or phone call). My experience makes me wonder if the registration issues others encountered were a direct result of Covid in the past year or so. Maybe I just got lucky. Nevertheless, two thumbs up. More

Website is very frustrating. In person contact was quite helpful. Website bad, human contact good In person contact was quite helpful. Website bad, human contact good More

Always amazing to work with carvana. Their service is fast and efficient. I love that I don’t have to visit a dealership and delivery was quick and easy! Their service is fast and efficient. I love that I don’t have to visit a dealership and delivery was quick and easy! More

Great service. Easy looking for car at my convenience. Not in a dealership being pressured. I was able to research all my picks then make final decision for my fami Easy looking for car at my convenience. Not in a dealership being pressured. I was able to research all my picks then make final decision for my family More

A very pleasant first experience. Everyone was very professional. Although the car arrived with an unforeseen issue, it was quickly taken care of. Everyone was very professional. Although the car arrived with an unforeseen issue, it was quickly taken care of. More

Fast, easy and we had a great experience. Highly recommend and will be coming back for future cars! Highly recommend and will be coming back for future cars! More

The ability to purchase a car with such ease through Carvana, was truly helpful. Living in Arizona, I don't want to have to search during 110 degree weather to find a car at a local dealership. Jordan, Carvana, was truly helpful. Living in Arizona, I don't want to have to search during 110 degree weather to find a car at a local dealership. Jordan, who delivered our vehicle was professional and super helpful. I would definitely consider purchasing through Carvana again. More

That’s not the dealership I used. I picked mine up in Richmond VA so I picked mine up in Richmond VA so More