Carvana

Easiest buying experience I’ve had in my 30+ years of car shopping. Thank you! shopping. Thank you! More

I have never had an easier time buying/selling a car. I would highly recommend this to anyone. I would highly recommend this to anyone. More

Process was relatively easy. Had a few unseen issues, but the staff was able to work them out. Had a few unseen issues, but the staff was able to work them out. More

Innovative and seamless! I didn’t give a 5 simply because I waited 6 weeks for a pre-order with the wrong description of interior. Once I found another car, best experience. I didn’t give a 5 simply because I waited 6 weeks for a pre-order with the wrong description of interior. Once I found another car, best experience. Not great with answering questions (very scripted and not helpful) but purchase process and pick up was great and I loved knowing finance terms ahead and basing decisions about my car purchase with that factor in mind. More

this is the best thing since sliced bread. I'm hooked for life buying a car this way I'm hooked for life buying a car this way More

This is the worst car buying experience I’ve ever had. First the car was missing all of the all weather mats I purchased. I still haven’t received them after going back and forth on several calls with the First the car was missing all of the all weather mats I purchased. I still haven’t received them after going back and forth on several calls with them. The car was also very dirty. I had to get it detailed. The cheapest detailing I could find was $265. So far they have reimbursed me $100 of that after several calls and texts back and forth with them. Next, the wind shield wipers are not new so now I need to purchase another set of those. Finally there is no owners manual. They sent me a link but it’s the wrong manual. I texted with an advocate and I told them I could buy one online for $70 and I would like to get reimbursed for that. She just kept explaining that Carvana doesn’t guarantee the car comes with manuals and was very sorry for the inconvenience. I kept telling her I needed solutions and not lip service. She seemed to enjoy passively aggressively antagonizing me by sympathizing with me without giving me any solutions. I told her to F off and then she unsubscribed me and told me it was a pleasure speaking with me. Very bad customer service. Save yourself some frustration with the basic things you should expect after dropping $30k cash. You can’t test drive. There is no accountability. Just lip service after the fact. Save yourself time and frustration and just get your car pre-owned certified from the dealer. I regret buying through caravana. They should be called car anxiety inducing. More

Carvana is amazing I love my new car and it was so easy to buy my car to buy my car More

I purchased a $63,000 2021 Toyota supra it was delivered by an 18-year-old kid one week after it was supposed to it was missing one of the key fobs for the car I was told by the 18-year-old kid to go to my by an 18-year-old kid one week after it was supposed to it was missing one of the key fobs for the car I was told by the 18-year-old kid to go to my dealership and order one and then contact Silver rock to be reimbursed for the key it has been three months now my dealership still does not have a key fob so I called Silver rock to see if there’s anything they can do and they tell me they’re no longer going to pay for the key fob because I did not call them within 30 days. How was I to know to call them within 30 days when no one tells me this I was asked to speak to a supervisor I was told maybe one would call me within 48 hours believe me I’m telling you if you want to purchase a car from these people run fast as you can hang up the phone and go elsewhere they are not people of the word I told them you realize what you’re doing is wrong I did nothing wrong you tell me I’m getting two keys with my car I do not and then you tell me because I didn’t contact someone within 30 days which I was not told to do that you will no longer pay for the key fob. What else I can say I don’t know. I also was promised $175 refund because they delivered the car seven days late I called three months later after not receiving the money and they give me an excuse of the paperwork was filed wrong they would re-file it I should get the money within the next 30 days wow this is great service isn’t it. Good luck finding the phone number to call these people you could call the press in the United States easier. Very very disappointed customer I would never recommend this company or purchase from them again . More

TERRIFIC EXPERIENCE, EVERYTHING WENT SMOOTHLY. THE VEHICLE IS EVEN NICER IN REAL LIFE THAT IT WAS IN THE PHOTOS THAT WE VIEWED. YOUR STAFF WAS EXTREMELY PROFESSIONAL AND I WOULD NOT HESITATE TO PU THE VEHICLE IS EVEN NICER IN REAL LIFE THAT IT WAS IN THE PHOTOS THAT WE VIEWED. YOUR STAFF WAS EXTREMELY PROFESSIONAL AND I WOULD NOT HESITATE TO PURCHASE MY NEXT VEHICLE FROM YOU FOLKS AGAIN. More

I was able to spend 15 minutes online, get approved for financing and have my car on its way. It was an amazing experience. It was so fast and easy. I will definitely buy this way again. Thanks carvana! financing and have my car on its way. It was an amazing experience. It was so fast and easy. I will definitely buy this way again. Thanks carvana! More