
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Great service took just seconds to get approved great customer service and the quality of my car is amazing everything was a smooth transaction customer service and the quality of my car is amazing everything was a smooth transaction More
Everything was so smooth and laid out. I love how the text messaging works too! So much thought and getting help is sooo easy!! Thank you guys so much!!! I love how the text messaging works too! So much thought and getting help is sooo easy!! Thank you guys so much!!! More
When I tell you the best I mean that with every letter they always respond no matter what time it is and everyone is helpful great job guys they always respond no matter what time it is and everyone is helpful great job guys More
I still do not have my car after paying a hefty down payment and being forced to drive a car I do not want until the one I want is repaired. 5 minutes before delivery I was called and told the replaceme payment and being forced to drive a car I do not want until the one I want is repaired. 5 minutes before delivery I was called and told the replacement vehicle did not.pass inspection and would not be delivered for another week. This deserves compensation that is to my satisfaction. More
Unfortunately, due to a massive error at Carvana my car needed to be returned and another supplied in its place. This has cost me in money and inconvenience. Four hours at the repair shop while they ascert needed to be returned and another supplied in its place. This has cost me in money and inconvenience. Four hours at the repair shop while they ascertained there was no oil in the engine. One week's wait for the replacement which cost me in additional rental charges. More
Want to start by saying the buy experience was easy! But as I sit here at 6:16pm waiting for my delivery with no real clarification that is coming, because app shows documents are still being processed. But as I sit here at 6:16pm waiting for my delivery with no real clarification that is coming, because app shows documents are still being processed. But after calling multiple times, was told car would be on track for delivery today. But that delivery could be canceled 5 mins before delivery window ends! So at 6:33 I get a text message from Amir a caravan delivery driver. He stated one of the tires has a slow leak! It’s 6:33pm. The car has been scheduled for delivery for over a week. So no one looks over vehicle before delivery window. It’s 6:30 and raining. So no delivery for me I guess! Because of a tire leak that was noticed at my delivery time. If I could give customer service 0 stars I would. Because the young lady that I just spoke to has to be the most sarcastic CSR. She stated I don’t have the vehicle. Cute but she knew what I was stating. I asked if car was in your property why was it inspected until 30 mins, before delivery window. With no clear definition when it could be redelivered late Saturday or Monday very vague. Especially since I have paid for car insurance that, I am not unable to change date because start date was for today’s date. So let’s just say everything that glitters is not gold. Sometimes traditional is best. We will see if I ever get car! More