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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
June 04, 2018
Amazing Experience!! Having been to many car dealerships and dealing with unscrupulous sales people who will tell you anything to get a sale, and keep you for hours on end Having been to many car dealerships and dealing with unscrupulous sales people who will tell you anything to get a sale, and keep you for hours on end at the showroom, I did not even want to continue buying a car I was so frustrated. Then I saw Carvana, looked online and went from there. The customer service team on both the "chat" and live calls, were amazing, friendly, knowledgeable, and made the process ridiculously simple and pain free.It is a very straightforward way to buy a car, and I will NEVER buy from a dealer again. More
by Sallyr
Employees Worked With
Various
June 04, 2018
Overall great experience, highly recommended! Our car buying experience was great. It was almost to simple, we had to call to confirm that we followed the process right! (I mean that in a good way Our car buying experience was great. It was almost to simple, we had to call to confirm that we followed the process right! (I mean that in a good way!) Everything was very upfront, straight forward, and really changed the way my wife and I will buy cars from this point on. I would highly recommend this process to a dealership. It was strange and nerve wrecking making such a huge decision on a vehicle we had never seen in person, but the reviews I’ve read about the return policy and process put our minds at ease. We were able to find a great vehicle with all the options and features we were looking for and never had to leave home, deal with any pushy sales people, or feel the slightest bit of pressure to make a desision on the spot like at a traditional dealership. My only criticism, although there were never any accidents reported to the carfax of our purchase, there was some obviously repaired damage to both the interior and exterior of the vehicle that were not shown on carvana’s website. It was a used car, neither of us expected it to be showroom fresh, and the repaired damage wasn’t extensive, but it would have been nice to know. The amazing price we got, the damage wouldn’t have really effected our decision to buy anyways, but that was the only reason I am giving 4 stars and not a perfect 5. The car still looks great, and at the end of the 7 days, there was no way we were going to return it. The customer advocates, although we hardly had to work with them, were very pleasant and professional. More
by ThomasJ
Employees Worked With
N/A
June 04, 2018
Scary easy After browsing through local dealership inventories online, to later find bait-and-switch pricing, and extra fees upon fees. I checked carvana on a wh After browsing through local dealership inventories online, to later find bait-and-switch pricing, and extra fees upon fees. I checked carvana on a whim. I probably only half paid attention to the commercials before, and didn't realize what you guys actually do. Your price was competitive, no haggle, no questionable or mystery fees. Customer service was super friendly, delivery guy was super friendly. Several weeks prior I test drove a car at a dealership and it was a 2 hour ordeal on a Saturday (and I didn't even buy anything ... I think I was held hostage for a bit, but that's another story). I think my whole Carvana experience took about 20 minutes to buy my new car. Never felt an ounce of pressure. In only a few minutes I realized I was a couple of clicks away from having this car delivered. It really is a scary easy way (in a good way) to buy a car. More
by Jstyles
Employees Worked With
Freddy, Morgan, Samantha
June 01, 2018
Carvana bought my car I posted my 2013 Mini Cooper on Craigslist and carvana contacted me the next day. The evaluated my car, set up a date and time, and picked up my car s I posted my 2013 Mini Cooper on Craigslist and carvana contacted me the next day. The evaluated my car, set up a date and time, and picked up my car shortly after. This service was amazing and super easy. They had amazing customer service, everyone was very nice. Carvana offered me more than any other company or individual. Would definitely recommend selling your used car to them. More
by Jspike
Employees Worked With
Tom
May 29, 2018
WHAT HAPPENED TO MY MILEAGE, VIN, AND PRICE? ALL OF THIS CHANGED AFTER I SUBMITTED AN ORDER THEY SHOVED AN ARBITRATION ORDER IN MY FACE DO NOT DO IT UNLESS THEY REMOVE THAT CLAUSE AND, WHY THE ALL OF THIS CHANGED AFTER I SUBMITTED AN ORDER THEY SHOVED AN ARBITRATION ORDER IN MY FACE DO NOT DO IT UNLESS THEY REMOVE THAT CLAUSE AND, WHY THEY CHANGING VIN AND MILEAGE? More
by YOBUSTARHYEN
Employees Worked With
MACHINE
May 28, 2018
Excellent Customer Service My car was delivered right on time. The entire process was simple and stress free. No surprises when the car was delivered just as the information on My car was delivered right on time. The entire process was simple and stress free. No surprises when the car was delivered just as the information on the website was regarding the car. My husband done a test drive and the car is awesome! The only thing I would say needs improvement was the prep for delivery when they washed the car it wasn't done very well. All the windows have huge streaks from the car not being washed/rinsed correctly. We will NEVER go to a traditional car dealer again! You will not regret buying a car this way. The 7 day money back no questions asked is a great way to calm any fears you may have. The man who delivered our car was great! He answered any questions we had. Carvana is the new and best way to purchase your next vehicle! More
by snowandcold1959@hotmail.com
Employees Worked With
chris and many others
May 28, 2018
Great Experience! I purchased a 2015 Smart car two weeks ago. I am very happy with the purchase and the entire Carvana experience. Delivery was on time, the car was cle I purchased a 2015 Smart car two weeks ago. I am very happy with the purchase and the entire Carvana experience. Delivery was on time, the car was clean and in excellent shape, and their customer service is amazing. More
by none
Employees Worked With
Caylee,
May 28, 2018
Best Car Buying Experience Ever! Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care Best car buying experience ever! I bought my car a week ago and the experience was flawless. Carvana far exceeded my expectations. They took care of every aspect of the car buying experience. Every detail was taken care of down to the purchase of tags and delivery. I have already recommended them to my friends and family! You definitely can't go wrong! PMarshall24 More
by pmarshall24
Employees Worked With
There were various employees that I spoke with and unforunately I did not write down their name, but they were very instrumental in answering any questions I had.
May 24, 2018
Nothing short of AMAZING!! I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was prom I had the most wonderful experience with Carvana. From the moment I hit purchase to when my 2015 Jeep Cherokee was delivered. My SUV was what was promised from the website and I am truly happy. Thank you so much for this experience. More
by NikiLuv73
Employees Worked With
Samuel Keller, Matt (delivered my Jeep)
May 24, 2018
Started off well - ended horrible The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor The premise seemed solid. The vehicle arrived within two weeks. The very first day probably three hours after delivery we noticed a knock in the motor that got louder than more you drove it. We called and they directed us to the warranty program and said the $50 co-pay is waived in the first 45 days. Then they also let us know there was a problem with the title that was going to take them a week or so to figure out so the car could not be registered until then. I took the car to a mechanic that they recommended through the silver rock maintenance program. The mechanic looked at it and said the top end of the motor has a serious issue and it will require a dealership. This , combined with the title Issue Prompted me to utilize the seven day no hassle guarantee. I was first told that they cannot pick up the vehicle for at least a couple weeks. I then negotiated returning the vehicle the 35 minute drive from my house to the yard they had closest to me. I was told once the car was returned they would process a check for the trade they took as they were going to now buy the trade car . They said the check would be over nighted to me . I was also told they would process my return the same day and initiate a refund of my down payment which was several thousand dollars. Neither of these things happened and they still have my money, my old vehicle and they have their car back. When I called four days later They had not even begun to process the return though the system showed that the car was indeed returned. I am still waiting for a callback so they can figure out what they’re going to do. Meantime I am without a car and without my money they have all of it. If you have weeks or months to waste resolving the problems in the case that the car is not as advertised then by all means this is a good choice . As for me I would not do this again. Hassle free is not exactly what I would call this process More
by Jmcfarlane
Employees Worked With
Nathan - local And 800 number for sales
