Carvana

Far exceeding my expectations I was searching for a new car at local area dealerships and in two instances got to the negotiating table and couldn’t close the deal. The dealerships I was searching for a new car at local area dealerships and in two instances got to the negotiating table and couldn’t close the deal. The dealerships were either low balling my trade or asking for more than the car was worth. So my husband and I were out on a date and we saw the new vending machine in Charlotte. I had not heard of Carvana. My husband had because his friend raved about his experience purchasing a mini van in Atlanta. I went home to see what cars were available and sure enough they had the car I wanted with 11k miles less than anything in my local market within the price point I was willing to pay. So I started doing research. I was worried that this wasn’t a legitimate company, but everything I read was to the contrary. Additionally, I work for a major financial institution and had my own financing. Then I was worried that my company wouldn’t do business with Carvana. Sure enough they were an approved lender. I took this as a sign to go for the car I’ve wanted for 4 years. The entire process was easy from start to finish. The online forms were easy to understand. I even had a trade. All I needed to do was to answer questions and provide pictures which were also easy to upload. The offer for my trade was right inline with what I expected it to be. Every time I had a question I would call into Carvana and I would get a different person, but that wasn’t a problem because they all were able to see my account and answer any questions I had. They all had the best personalities and were very customer focused to make me feel at ease with the process. I received ongoing communication about the status of my application and final purchase. My delivery was scheduled for a time that worked with my schedule because the vending machine was not open. The young women who delivered my car was a joy to work with. She called ahead to let me know she was on the way. When she arrived she let me take the car for a test drive while she took care of my trade. The whole process took about 30 to 45 minutes at the most. Within a week of the delivery, I received a lovely note from the young women who delivered my vehicle thanking me for my purchase. I received an email from Carvana and a gift certificate thanking me as well. I took my new car to my local mechanic and they confirmed that it was perfect. This has far exceeded my expectations and has far surpassed any car purchase I have had. Thank you Carvana for changing the car buying experience forever. My son will be getting his first car at the end of the summer and I have already said we will purchase again from Carvana! More

Fantastic service no hassle quick totally satisfied. By far best experience selling a vehicle. Mario was professional, effiencent, and knowledgeable. Selling my truck with carvana was the best thi By far best experience selling a vehicle. Mario was professional, effiencent, and knowledgeable. Selling my truck with carvana was the best thing that could have happened. More

Excellent experience from beginning to end. Highly recommend Rebecca. Everyone was nice and easy to work with.including the the driver of the flat bed. Defini experience from beginning to end. Highly recommend Rebecca. Everyone was nice and easy to work with.including the the driver of the flat bed. Definitely would work with Carvana again. More

Effective and hassle-free way to sell your used car Carvana was professional when they approached me for my car. Requested all the basic and important information and within seconds provided a fare comp Carvana was professional when they approached me for my car. Requested all the basic and important information and within seconds provided a fare competitive offer. I took my time to examine they're offer and when I was ready - I simply scheduled an appointment. They showed up exactly on time at my house, all the paperwork and the bank check was ready to go. They inspected my car to ensure all is in order and loaded on their truck and left. The entire process took less than 30 minutes. Simple, fast, fair, worry-free. More

So easy!!! My biggest pet peeve is sitting around a dealership doing the negotiations (when really all they are doing is rearranging numbers in different locatio My biggest pet peeve is sitting around a dealership doing the negotiations (when really all they are doing is rearranging numbers in different locations with the end result the same thing) then waiting forever even for a cash deal let alone if your doing a loan. We payed cash for this particular transaction, uploaded our documents and the car arrived 5 days later. I had 3 minutes of paperwork then done. In fact the only reason it took an hour is because I showed her around my new house and socialized. Super sweet woman! We go through cars a lot and will definitely be using carvana again. More

Easiest car buying experience EVER! I made my purchase on 5/19/2018. I am so happy with my vehicle! The website was super user friendly, I really liked the filters you can apply to give I made my purchase on 5/19/2018. I am so happy with my vehicle! The website was super user friendly, I really liked the filters you can apply to give you all the options at the terms you want. I appreciated the fact that I could get my personalized financing terms without a hard hit on my credit, in the event I didn't go through with a purchase. The customer advocates on the phone and at the store were all really friendly. This was actually a really fun experience, getting to have my car come down from the vending machine and put into a bay just for me. No hassle, no haggling, no commission driven salespeople, it was great! And I have received follow up calls from both Carvana and the financing company asking how I'm liking my car and explaining everything. This has been a great experience from start to finish! Thanks Carvana! More

Where Do I Start . . . Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolu Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now. More

Only way to buy a car CARVANA IS THE BEST I received my car 7 days ago the process was fast the customer service was great everything about carvana is great carvana is in the car business to I received my car 7 days ago the process was fast the customer service was great everything about carvana is great carvana is in the car business to help everybody to get a car I can truly say that carvana is the only way to buy a car what excited me the most is when they deliver the car to wherever you will like it that is a great feeling to see your car being delivered????? More

CAR BUYING WITH INTEGRITY Best experience ever. No pressure sales. Carvana staff walked me through the whole process-step by step. Complete transparency, no hidden fees or gimm Best experience ever. No pressure sales. Carvana staff walked me through the whole process-step by step. Complete transparency, no hidden fees or gimmicks. Recommend this company and would purchase again through this company. More

Fantastic This is the only way for me to ever by a car. It only took twenty minutes and Sean Corbett was helpful in walking me through the painless experience. This is the only way for me to ever by a car. It only took twenty minutes and Sean Corbett was helpful in walking me through the painless experience. Wish I could afford to buy more.cars it was so much fun. Five days later my car was delivered by Eddy to My house. He was such a nice young man. He would not even accept a tip. He took his time in the pouring rain to Make sure I was happy Witt my car. What a great experience I had. Going to a dealer is tedious, time consuming and does not save You money. I figure I saved Over $4000. On my car. I love it. Thinking of assisting others in purchasing a new used car More